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Extended Stay America - Rockford - I-90

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Extended Stay America - Rockford - I-90
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80 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Rockford - I-90
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Showing 79: English reviews
Livonia
Level Contributor
8 reviews
7 hotel reviews
Reviewed 1 July 2016

We had a nice room, clean and comfortable. Front desk staff was very friendly and helpful. Only complaint was about the pillows. They were very small and flat; used 3 of them and still felt like my head was laying flat on the mattress. Need to get some good pillows.

Helpful?
Thank DeniseG870
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

We appreciate the review. I'm glad you enjoyed your stay with us, but I'm disappointed the pillows provided were not to your liking. This will be discussed with our housekeeping staff to be remedied. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Rockford, Illinois
1 review
Reviewed 22 June 2016

I am very please with the cleanliness and the staff at this Hotel as they are excellent and always takes care of things for you. I am a long term stay and every Monday the front deck calls and checks on how housekeeping did when they cleaned my room. Best value for the money in the area.

Helpful?
Thank georgeholen1
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I am glad you found our services and staff accommodating during your long stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Hugo, Minnesota
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 June 2016

We had a great experience at this hotel! We only stayed for 1 night, but it was definitely a hotel I could see staying at for an extended length of time. The grab and go breakfast could use some improvements...there really wasn't much at all. Other than that - great hotel!

Helpful?
Thank alarson214
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank your taking the time to let us know how you enjoyed your stay. I'm disappointed the grab-and-go breakfast wasn't to your liking, but glad you liked the look of our renovations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
Reviewed 9 May 2016 via mobile

The coffee is horrible. The breakfast sucks! My room had bugs. Jen and Chelsea both super rude. I would never in my life ever stay there again! Jen shouldn't ever be a manager.Jen was beyond rude when I made my complaints. When I checked in Chelsea didnt smile or anything. I felt uncomfortable never again!

Helpful?
Thank Bigmomma1234
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to ensure... More 

Rockford, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 January 2016

my room was very clean, and fully stocked with everything I needed.The staff and hotel manager were out of this world. All smiles and kind words. in a word refreshing. was treated like family. If your ever in Rockford il. this exstended stay America is the best bang for your buck.

Helpful?
Thank randall k
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit... More 

Genoa, Illinois
2 reviews
Reviewed 25 January 2016

I was not impressed by the breakfast or the prices of the vending machine food - i woke up bright and early for the breakfast and it was literally coffee, hot water, a few muffins and maybe an apple. They didn't even offer cold water. Maybe this could be improved by some yogurt or granola? i understand that it's "grab... More 

Helpful?
Thank MPR52994
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Mauldin, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2015

Arrived with no reservation. Got a room across from the laundry. Been traveling for a week - time to catch up on some laundry and paperwork. Room average, a bit worn, needs a good renovation Staff friendly and helpful. Located on the extreme east side of Rockford close to interstates and all the shopping and restaurants you could want. Breakfast... More 

Helpful?
Thank Ralph D
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to exceed your expectations. Still, I am glad to read that you enjoyed our friendly customer service and that we were able to accommodate your needs with our laundry facilities. Your feedback is very important to us,... More 

Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 August 2015 via mobile

Recently needed a place to stay for two nights and didn't want to pay a fortune. This place was very decent and near freeways, food, and shopping. I would stay here again. The room was clean and the bed was comfortable. The air conditioner worked. There were no problems with the bathroom.

Helpful?
2 Thank Marq J
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that we were able to meet your needs and you had a pleasant stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Frisco, Texas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2015

Dirty, dingy carpets.SMALL bath rooms, No sheets on the bed. No iron in the room. Noisy and no workout room at this location. "Free Wi-Fi" worked sometimes. Want coffee after 9a.m.? Forget it! In addition, our room was not made up when we checked in. The only bright spot was the clerk at check-in did his best to help us.

Helpful?
Thank Miike T
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our front desk staff; however, we apologize that your stay did not meet our company’s high standards. Your comments were reviewed by the staff, and we will work to ensure that we are thoroughly inspecting our rooms prior to... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2015

We spent one night in Rockford. The room is really set up for, well, an extended stay. It has plenty of space, a kitchenette, etc. Since we were simply overnighters, much of that was wasted on us. Every room looks the same in the dark. But we were comfortable. The room was clean and quiet. we had absolutely no complaints... More 

Helpful?
1 Thank Kevin B

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Rockford - I-90

Address: 653 Clark Dr, Rockford, IL 61107 (Formerly Extended Stay America - Rockford - East)
Region: United States > Illinois > Rockford
Price Range: $87 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rockford - I-90 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay Rockford
Rockford Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Rockford - I-90 staff and other travellers.
1 question
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Seymour,IA
over a year ago

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Questions? Get answers from Extended Stay America - Rockford - I-90 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“easy on and off to the interstate”
 of 5 bubbles 389randallk, 30 Jan 2016 | Read review
“if you are just staying to have a place to sleep for the night - i would recommend..”
 of 5 bubbles MPR52994, 25 Jan 2016 | Read review
“Your basic hotel. Would be OK if you were staying for a week or so.”
 of 5 bubbles 321ralphd, 30 Oct 2015 | Read review
“Get a top floor room, may be quieter?”
 of 5 bubbles MiikeT, 6 Aug 2015 | Read review
“The best room in the hotel is the king suite on the third floor.”
 of 5 bubbles 663gs, 13 Mar 2015 | Read review
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