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Where do i begin- the front desk is VERY VERY rude! my family and stayed here for 4 nights on a trip and they booked me for 5 nights for my room and 4 nights for my kids room. THen they ran out of rooms...More
1 Thank Tochi C
Response from gm-ihgroselle, General Manager at Holiday Inn Express & Suites Chicago West-RoselleResponded 7 May 2016
I really appreciate your taking the time to share your disappointment with your
recent stay. I want to personally apologize for the frustration you experienced for not able to extend your reservation at that time.
We want other guests to have a room available at...More
More amenities than I expected at a Holiday Inn "Express." The fitness center, while small, was clean with good equipment and it overlooked the hot tub and pool area. No restaurant, but the "Tilted Kilt" restaurant was a short walk across the parking lot in...More
1 Thank Carnelt
Response from Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-RoselleResponded 21 March 2016
We are glad to read how we have not only met but exceeded your expectations. We are proud of the customer service, amenities and comfort that we provide our guests.
We look forward to seeing you again soon.
Rooms are spacious and very clean. Swimming pool and spa are very relaxing. Breakfast is fantastic!!! Everything a person needs to start the day. Sausage and bacon a plus. Super delicious! Great Hotel , West of Chicago. Plenty of parking. Beds are incredibly comfortable.More
Thank Chuck E
Response from Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-RoselleResponded 5 March 2016
We greatly appreciate your feedback. We pride ourselves on providing the utmost in service and amenities. We are glad that you pointed out the comfort and cleanliness of the rooms, the comfortable beds, the enjoyable time using our pool and spa, and the breakfast. We...More
The last time I had stayed here was under the previous ownership. Admitted, I was a little aprehensive staying here under Big Corporate. No worries, the place is still a quality place to stay. Quiet, reasonably priced (sort of,) with an above average breakfast. Only...More
Thank Doug C
Response from Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-RoselleResponded 31 December 2015
Dear Doug C.,
We appreciate your comments and are glad to see that you found the same high level of product and service you have come to expect. As for the wi-fi signal, you will be pleased to know that we will be upgrading our...More
Stayed here during my business trip to Chicagoland area. Very nice staff, clean hotel and room. Not too many places for coffee or dinner in the area. Rooms have fridge and micro. Beds and pillows are good. Very nice breakfast area - no oatmeal (sad...More
Response from Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-RoselleResponded 21 November 2015
We at the hotel are pleased to hear about your positive experience with your stay. We appreciate your feedback on the staff, cleanliness of hotel and our many amenities. Our breakfast does include of variety of oatmeal flavors. In terms of places for dinner and...More
US$88 - US$159 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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