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Holiday Inn Express & Suites Chicago West-Roselle

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Holiday Inn Express & Suites Chicago West-Roselle
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Chicago West-Roselle
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Showing 90: English reviews
London
Reviewed 21 January 2015 via mobile

Newer hotel was nice, but nothing special. Breakfast was just OK and little variety. Staff was not friendly and rather blunt. Was not very welcoming atmosphere. View from my window was the roof of the building next door. Positives include: Room was spacious and roomy with a separate sitting area away from bedroom. Quiet as I heard no one else...

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Helpful?
Thank KandJsDaddy
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear KandJsDaddy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room size. However, we’re sorry we fell below your expectation regarding customer service provided by our staff and the view from your room. We will look into these concerns. I...

Marine City, Michigan
Reviewed 15 December 2014

Facts: Checked in after 6+ hour drive from Detroit. I am a gold IHG member with aver 200,000 points. Normally you are asked at check in " would you like a water/snack or points". I was not acknowledged as a member at all by the desk person, in fact she was very robotic in her ways. I walked in told...

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2Thank stewyvette
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear stewystang, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

Reviewed 2 November 2014 via mobile

What a great place to stay very friendly people working there my suite was great! I can't say anything more to show how pleased I was to stay there! There was one employee there that really stood out to me and that was the weekend breakfast cook. Nick had a warm feeling to him when I walked in and always...

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Thank johnson5245
Reviewed 16 September 2014 via mobile

We were in town for business for 10 days. We are IHG Business Elite members. When we checked in the unfriendly receptionist said that it would not be possible since they were booked up. Our room and suite was quite small on the first floor right next to the ever so busy and noisy laundry room. I had use of...

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1Thank Leah M
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Leah M, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We apologize for your dissatisfaction on some of our staff and services.The feedback we receive from our valued guests, like you, enables us...

Anderson, Indiana
Reviewed 11 September 2014

The beds were very comfortable and we sleep very well. On Sunday the breakfast was great. We enjoyed it very much. We later decided to go to the hot tub. Which looked really great. It was disappointing though. It was not even bath water warm! Which was sad considering how nice it was. The next morning we woke up to...

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Helpful?
Thank Victoria K
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Victoria K, Thank you for letting us know how your stay was with us. I appreciate the favorable comments about the comfortable bed you received. I am sincerely sorry that the breakfast selection did not meet your expectations and I apologize for any inconvenience this has caused. Your comments are being reviewed by the hotel's management and appropriate action...

Ayrshire, United Kingdom
Reviewed 23 August 2014

Stayed here on 9th August,room was good ,breakfast was ok.What lets this hotel down are two very rude receptionist,thankfully it was a one night stay and unlike other guest,I escaped from their bad manners and unprofessionalism.This hotel is not for the feint hearted.

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1Thank Con B
Ayr, United Kingdom
Reviewed 21 August 2014 via mobile

My fiancé (now wife) & I booked a block of rooms for our out of town and out of country guests to stay in prior to the wedding. The service we received throughout the booking process was cold & unhelpful. 6/7 couples staying 4 nights complained about the behaviour of the receptionist every day. We went in to speak with...

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Helpful?
3Thank Martin_B1987
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Martin_B1987, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have sent you a private message with additional information. Sincerely, Joel B Case Manager IHGCare

Boston, Massachusetts
Reviewed 21 August 2014

As part of a two-week road trip vacation, we booked a three night stay at this hotel based on the reviews, the price, and the location. It was easily the nicest and most comfortable hotel on our trip. The hotel (which is now a Holiday Inn Express, btw) has recently been renovated and was in great shape, modern, and comfortable....

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Thank MREMac
Marietta, Georgia
Reviewed 21 July 2014

This property was built about 2009, so it is relatively new. It WAS a nice Country Inn & Suites until July 2014. Have stayed here twice before with no problems. The rooms are large and comfortable, and the Country Inn & Suites breakfast has always been great. Since changing over to Holiday Inn Express & Suites, the place has taken...

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3Thank T S
Boston, MA
Reviewed 5 June 2014

This hotel has a lot of stores and restaurants nearby and most notably, a Dunkin Dounts right across the parking lot. This is essential for someone from Boston! The location was very convenient for me as my company (and a number of others) has a DC close by. It is somewhat close to O’Hare but it is a bit of...

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1Thank embraer

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Near Holiday Inn Express & Suites Chicago West-Roselle

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Chicago West-Roselle

Address: 1490 Lake St, Roselle, IL 60172-3329 (Formerly Country Inn & Suites Roselle)
Region: United States > Illinois > Roselle
Price Range: $124 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Chicago West-Roselle 2.5*
Number of rooms: 101
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Also Known As:
Country Inn & Suites Roselle Hotel Roselle
Country Inn And Suites Roselle
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Chicago West-Roselle staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Chicago West-Roselle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor is very quiet”
 of 5 bubbles billgo, 14 Mar 2017 | Read review
“The King Suites actually have separate bedroom, not just a half-wall dividing it.”
 of 5 bubbles Kris811, 18 Sep 2016 | Read review
“This hotel is back off of Lake St. so no noise problems”
 of 5 bubbles 48douglasl, 27 Jun 2016 | Read review
“Rooms are very quiet and the Hotel sets away from the road intersection so there is no road/car noise.”
 of 5 bubbles 404chucke, 11 Feb 2016 | Read review
“Bright, well lit parking area, courteous staff. Don't miss the hot tub.”
 of 5 bubbles DougC176, 29 Dec 2015 | Read review
5 of 5