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The Westin O'Hare

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1,116 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
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comet52
Reviewed 2 days ago NEW

We had a flight cancel and airline put us up in the Westin. As nice a room as I have ever slept in. Warning re: the Benchmark Gastro Pub. Without a doubt, I had the WORST chicken wings ever. Someone should tell the manager to "go have a plate of the wings his cook is serving". Pouring a bottle of...

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Helpful?
Thank Chuck B
Minneapolis, Minnesota
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

Needed a hotel near ORD for convenience and a good night sleep. This fit the bill and we will definitely return! Every single staff person was exceptional - from airport shuttle, front desk, restaurant, cook, shop, room service -- ALL were exemplary. The shuttle looked like it needed a LOT of TLC and if I could direct management to consider...

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Helpful?
Thank Junglejody
About Hotel's Favourite Review
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for posting your review about your stay with us at the Westin O'Hare. I do apologized about our shuttle. Our official shuttles are currently under maintenance so what you encountered was temporary. Aside from that, I am delighted that your stay went well! During you next visit with us, please feel free to contact me at mary.larroza@westin.com so...

New Jersey
Reviewed 3 days ago NEW

Since 2002 I have visited Rosemont each January for work. For the last 10 years I have stayed at The Westin. Beds are comfortable, staff is friendly, gym is decent (also has a pool, though this is not something I use) + starbucks downstairs and a good restaurant. The hotel is also very quiet, another big plus. Last year I...

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Thank lp24
Washington, DC
Reviewed 6 days ago NEW

The room was comfortable and clean as was the bathroom -- which was pretty large for a hotel. The hotel was quiet. Waited a long time for the shuttle from the airport -- about 25 minutes. And on arrival on a full shuttle, there was only 1 front desk agent working and no effort to call out any more help....

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Thank mot29
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post your review about regarding your stay with us. I do apologize for the extended wait time with our shuttle as well as checking-in. I have already mentioned your feedback to our management team to ensure we are staffed accordingly and communicate any delays with our guests. I apologize for the inconvenience and...

Reviewed 6 days ago NEWvia mobile

Enjoyed stay very much, everybody was friendly and helpful. Refrigerator in room was great. Easy walk from parking lot to lobby. Airport busses every 15 minutes; our driver Adhor was very knowledgeable of airport and very friendly.

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Helpful?
Thank Larry S
Kelowna, Canada
Reviewed 1 week ago via mobile

The beds at the Westin brands are always comfortable and I get a great nights sleep. The rooms here are clean and spacious. It would definitely be a 5 star rating if it was a little newer or more modern. Staff was friendly and great. Check in was smooth.

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Helpful?
Thank Michael B
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for posting your review about your stay with us. We recently underwent a multimillion dollar renovation updating the entire property. Being a large hotel, hosting large conventions and meetings, the upkeep can be quite challenging. But we definitely do try our best to keep everything looking fresh. Our signature Westin Heavenly Beds are definitely a favorite among all...

Newburgh, Indiana
Reviewed 1 week ago via mobile

Nicest airport hotel ever! We stayed here because we were stranded at OHare. I'm an SPG member, so I rolled the dice on this hotel. It's beautiful & clean. Decor is lovely. Front desk staff was quick & welcoming. Starbucks in lobby. Airport shuttle driver was nice, too!

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Helpful?
Thank Braden2006
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Good morning Braden! Thank you for your excellent review! Being stranded at airport is never easy and can be quite frustrating, however, I'm glad our staff was able to make the situation hassle-free and comfortable. We'll look forward to seeing again soon and hopefully it will be a planned visit! Have a wonderful day! Be Well, Nadine Larroza

New York City, New York
Reviewed 2 weeks ago

The hotel is quite big and to check in one has to park their car FAR away (no nearby 15 minute parking, or at least that was easy to find). The distance is not a problem if you like /are able to walk and/or are not in a hurry. The parking lot is confusing (our shuttle on the way to...

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1Thank agneslynch
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Good afternoon and thank you for posting your review about your stay with us. I do apologize for some of the delayed time you had with looking for parking and checking-in. I have already gone over your feedback with our management tram to ensure we are properly staffed in all areas. Furthermore, I'm glad you enjoyed the remainder of your...

toledo
Reviewed 2 weeks ago via mobile

So my daughter is into competitive 💃🏽 dance, she did her solo at this particular hotel. Now, we have stayed in over 6 hotels since the beginning of the year and this one by far has been one of our top 2! The hotel is outside of Chicago yet there is so much to do! Outlet mall with too many...

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Thank melrondondall
Elkhart, Indiana
Reviewed 4 weeks ago via mobile

So it's probably not entirely the hotel's fault but there was some dance convention going on at the hotel the same night that I stayed. I had an early morning flight but on my floor there were a bunch of teenage girls ready to party all night. I have stayed at the Westin before in other cities and it is...

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1Thank sarahwebbes
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post your feedback about your stay with us. I am disappointed that the noise level from your neighbors were bothersome. Our security team does a great job of monitoring any disturbances once it is brought to our attention as we do issue out warnings to noisy guests. I sincerely, apologize for the inconvenience....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 

Additional Information about The Westin O'Hare

Address: 6100 North River Road, Rosemont, IL 60018-5128
Region: United States > Illinois > Rosemont
Price Range: $166 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin
Hotel Style:
#1 Family Hotel in Rosemont
#2 Business Hotel in Rosemont
#2 Luxury Hotel in Rosemont
#6 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from The Westin O'Hare staff and other travellers.
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Questions? Get answers from The Westin O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always request a quiet room, away from elevators. Very quiet hotel.”
 of 5 bubbles Junglejody, 30 Jan 2017 | Read review
“May be quieter on NW side.”
 of 5 bubbles U9764WFjohna, 10 Jan 2017 | Read review
“The 11th floor facing the Rosemont Water Tower was quiet and beautiful.”
 of 5 bubbles LindseyK8, 4 Jan 2017 | Read review
“Ask for a high floor with a view”
 of 5 bubbles , 29 Dec 2016 | Read review
“Sign up for spg, get a room on the spg floor.”
 of 5 bubbles traveladventuresusa, 23 Nov 2016 | Read review
5 of 5