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The Westin O'Hare

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1,084 Reviews from our TripAdvisor Community

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Showing 1,050: English reviews
Illinois
Reviewed 2 weeks ago via mobile

We booked a park and fly while out of the country for a week. The shuttle is supposed to come every 15 minutes. We waited over 30. We called three times and the third time we were told, "Traffic". The traffic didn't seem to effect 5 other hotel shuttles because they came and went 2 or 3 times (we had...

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Helpful?
Thank SnowyInSterling
Ringoes, New Jersey
Reviewed 2 weeks ago

Book a room with breakfast included is more that paying for the Westin O'hare Benchmark Restaurant. Pay for the breakfasts buffet to your room is $21....sounds appetizing for a "BREAKFAST BUFFET". 1. The staff could not open the restaurant at 7am...could not find the key to open the door to the restaurant 2. The prices on the a la carte...

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Thank traveladventuresusa
Syracuse, New York
Reviewed 2 weeks ago via mobile

This hotel offers great free shuttle service to and from O'hare. If you don't plan to go downtown, this is a great place to stay. The train is close by but it is about a 45min ride into the city. The rooms are nice but the layout is terrible. The toilet is essentially behind the bathroom door. The fixtures are...

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Thank dtravels77
Reviewed 3 weeks ago via mobile

For an airport hotel, the Westin was very good. Rooms were good size and well equiped. The restaurant for dinner was great. The food was of a quite exceptional quality and the chefs did an awesome job. The menu was a bit limited but made up for with the standard. Wine by the glass quality can be improved.

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Thank Riles10
West End, London
Reviewed 3 weeks ago via mobile

Only booked this hotel as it had a pool and wanted to swim in the morning before a long flight. Now they tell me it is closed for a private function. Putting their private guests first!!! Very disappointed.

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Thank MonsieurHarry
Vancouver
Reviewed 3 weeks ago

Stayed at the Westin O'Hare because all the downtown hotels were sold out for the weekend I was there. Plenty of hotels at Rosemont but chose to stay here because I've also had good experiences at Westin properties. This was the first time I was disappointed at a Westin property! The hotel is very close to the airport, maybe a...

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Helpful?
Thank Kenneth L
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Hello and thank you for posting your review about your stay with us at the Westin O'Hare. We strive to ensure that every single guest has a true Westin experience from the time they arrive until their departure, however, I can see this was not the case. I am disappointed for all of the inconveniences you have experienced during your...

San Francisco, United States
Reviewed 3 weeks ago

It's a Westin so you kind of know what you're getting. When I come to Chicago for work, I find that it is easier for me to make my way back to the airport and then cut underground to go directly to the terminal in the morning rather than fight the early AM traffic. The rooms are basic, a step...

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1Thank David K
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Hello and thank you for taking the time to post your review about your stay at the Westin O'Hare. I'm delighted to here your stay was an exceptional one. Your loyalty and excellent rating is highly appreciated! Thank you again for your time and we will be waiting for your return in the near future! Happy Holidays! Be Well, Nadine...

Reviewed 3 weeks ago

I was here for a business meeting. Easy to get to O'Hare and back. Very quiet(considering nearby air and ground traffic and well-appointed room. Friendly staff. We were fed by meeting services but the meals were fresh and well-prepared and the staff was easy to work with.Tv and internet both functioned well in room

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Thank riclaw
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Hello and thank you for posting your review about your recent stay with us here at the Westin O'Hare. I'm delighted to hear that you had an amazing time and that our staff was able to provide exceptional service. I greatly appreciate your kind words and 5 star rating. We will definitely look forward to your return. Happy Holidays! Be...

Chicago, Illinois
Reviewed 3 weeks ago

We stayed here for a night before an early morning flight from O'Hare and were really impressed by the exceptional service! I didn't take note of the name of the gentleman that checked us in but he was very friendly and helpful. It happened to be our anniversary and he upgraded us to a beautiful suite on a high floor....

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Thank Whitney D
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Hello and thank you for posting your amazing review about your stay with us at the Westin O'Hare! I'm delighted to hear that we were able to go above and beyond and provide exceptional services! I'm also excited to know that we were able to give you a complimentary upgrade for your anniversary! I'll be sure to share your praises...

Boston, Massachusetts
Reviewed 3 weeks ago

Wonderful staff, high quality linens, convenient airport shuttle, and spacious rooms. All that said, I expect more from the Westin brand.The property and rooms are clearly dated and tired. Bathrooms are very small with old tiling. Room decor is drab and beds are old, though still comfortable. Furniture around the room is fine but aging. As a Platinum SPG member...

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Thank 94theworld
Nadine L, Westin Experience Specialist at The Westin O'Hare, responded to this review

Hello and thank you for posting your review about your stay with us at the Westin O'Hare. I do regret that you found our property to be outdated. Our entire property recently underwent a multi-million dollar renovation from floors, to furniture, to ceiling. Being a large property with several meeting space and hosting many conventions, the upkeep can be quite...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 

Additional Information about The Westin O'Hare

Address: 6100 N River Rd, Rosemont, IL 60018-5128
Region: United States > Illinois > Rosemont
Price Range: $132 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin
Hotel Style:
#1 Family Hotel in Rosemont
#2 Luxury Hotel in Rosemont
#2 Business Hotel in Rosemont
#6 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from The Westin O'Hare staff and other travellers.
14 questions
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1 month ago
1 month ago
Aurora, United States
2 months ago

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Questions? Get answers from The Westin O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sign up for spg, get a room on the spg floor.”
 of 5 bubbles traveladventuresusa, 23 Nov 2016 | Read review
“Odd numbered rooms face O'Hare to the west, and offer great sunsets. Surprisingly quiet, for being directly in the flight path.”
  • Odd numbered rooms face O'Hare and offer great sunset views.
 of 5 bubbles YoNort, 9 Nov 2016 | Read review
“I got a room on the 11th floor and as a fitness addict loved it because i had to take the stairs :)”
 of 5 bubbles nikispino, 5 Oct 2016 | Read review
“first floor and walk up or down if you must!”
 of 5 bubbles eldemarf, 12 Sep 2016 | Read review
“ask about the toilet paper dispenser's placement relative to the toilet”
  • Placement of paper dispenser creates an awkward challenge
 of 5 bubbles MariZoli, 27 Aug 2016 | Read review
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