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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,148 Reviews from our TripAdvisor Community

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Showing 1,128: English reviews
Pueblo, Colorado
Reviewed yesterday NEW

Hotel was close to airport, that is why I stayed her for an early morning flight. Front desk staff was just average. No hot food, bacon, sausage, potatoes, etc where out in warmers at 6:30 am in the morning. Only found yogurt, fruit and cook to order counter available. Parking was not explained and I paid extra fees. Would recommend...

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Helpful?
Thank mommy245
Spring Hill, Kansas
Reviewed 6 days ago NEW

I chose this hotel due to its proximity to the airport and their free shuttle to and from the airport. I'm a Hilton Honors member and received the room free using my points. I also had made reservations for long term parking at this location. There was a mix up about where my car should actually be parked while I...

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Helpful?
Thank Greg H
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Greg, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Otawa Ill, United States
Reviewed 1 week ago NEW

Need exhaust fans Very hot in there after shower an after bathroom needs !!! Also need to clean Under Beds better broken glass found under an cut his finger. Shouldn't charge for parking for just overnight guests.

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Helpful?
Thank 446fredaf
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

446fredaf, I apologize that we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Buffalo, New York
Reviewed 1 week ago via mobile

I typically stay at Embassy Suites during business trips. This Embassy is not the newest one, but it's well kept. Rooms were clean and stocked. Front desk Associates were fast and helpful. I had an issue with the tv not working and they had it fixed within 5 minutes (was just in need of new batteries in the remote). Everyone...

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Helpful?
Thank LittleJeffyD
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

LittleJeffyD, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Chicago, Illinois
Reviewed 1 week ago

Everything was first rate, from the service, to the accommodations. I would go back tomorrow. My family really enjoyed themselves. We were treated well, and the front desk staff was friendly, professional, and made us feel welcomed. The Valet's were nice and everyone went out of their way to make our stay an enjoyable experience. Thanks!

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Helpful?
Thank ninam127
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

ninam127, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Evergreen Park, United States
Reviewed 1 week ago

While we weren't able to get away on a destination honeymoon, we were able to spend our weekend at the Embassy Suites and had a fabulous time!!!! From the location, to the food, to the suite, decor and comfort, to the amenities. We will return!!!

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Helpful?
Thank jessed861
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

jessed861, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

West Lafayette, Indiana
Reviewed 1 week ago

Everything was great! The front desk agent (Abi) provided great service. Unfortunately some items on the breakfast buffet were cold and under cooked, but the omelette station saved the morning dining experience.

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Helpful?
Thank happycustomer403
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

happycustomer403, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Fairview Heights, United States
Reviewed 1 week ago

The staff was very courteous and accommodating. Asked for additional linens (towels and blankets) and they brought them to the room promptly. Breakfast and Evening (AM/PM Hospitality) staff were very pleasant to deal with. Many breakfast options and a nice managers reception in the evening. Very clean hotel and rooms.

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Thank corinat88
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

corinat88, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Illinois
Reviewed 1 week ago

Overall this was a great stay here in Rosemont. There are two reasons why I didn't give them a 5/5. The guy when I checked in seemed to be very frustrated as it seemed he had a lot on his plate. My room wasn't considered ready when I checked in at 9:30 p.m. However, he contacted housekeeping and the room...

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Helpful?
Thank cooldude2003us
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

cooldude2003us, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Laguna Niguel, California
Reviewed 2 weeks ago

We stayed at the hotel to be close to the convention center. This is an easy walk with bridge access. We have stayed here before and would definitely stay here again. The room was clean, the bed was comfortable and everything went well.

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Helpful?
Thank Karen32590
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Karen32590, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N River Rd, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: $163 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators are very slow and on only one side of the hotel. If you are on second floor you will be right by the breakfast area.”
 of 5 bubbles cooldude2003us, 28 Nov 2016 | Read review
“"Rooms are spacious, comfortable bed"”
 of 5 bubbles Dora1966, 21 Nov 2016 | Read review
“Great food.”
 of 5 bubbles jackr301, 4 Nov 2016 | Read review
“we chose away from the elevators, and ended up opposite of them, which was by ice machines, still quiet!”
 of 5 bubbles ZombieMommers, 20 Oct 2016 | Read review
“Floor 2 by the lobby for easiest access around the facilities but still quiet-ish.”
 of 5 bubbles teds027, 17 Oct 2016 | Read review
5 of 5
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