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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

EmbassySuites.comUS$237*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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1,256 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,236: English reviews
San Rafael
Reviewed 1 week ago

We like to travel light, so this location was a little disappointing since they had very few nearby locations or onsite access to general items like sunscreen or tampons. Aside from that, they had a great restaurant, beautiful bar and easy access to the CTA.

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Helpful?
Thank Joonipar
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello Joonipar, Thank you for taking the time to review your stay here at our hotel. I am glad that you enjoyed our hotel while you were here, but I am sorry to hear that you were unable to gain access to the items you were looking for. In the future, our hotel does have an on-site gift shop, located...

Reviewed 2 weeks ago

Embassy suites at this location was truly disappointing from the poor communication by the staff at checking the rooms not being at a good comfortable temperature, the AC not working, and the list could go on. I have stayed at many Embassy suites and by far this was the worst One that I have ever been to him

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank christine123456455
Management response:

Dear christine123456455, I am sorry to hear that your stay did not meet your expectations. This is quite unlike the service and experience that our staff strive to provide. I will certainly look into your mentioned issues and address with the appropriate people. I do hope that you will consider us again on your next visit to Rosemont. Regards, Cole...

Reviewed 2 weeks ago

Loved this hotel! Not only did they have a fantastic complimentary breakfast (they even had a fresh omlette station), they also had a small snack at dinner time. The shuttle to and from the airport was very convenient and the hotel itself was clean, spacious, and comfortable. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amna I
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello Amna I, Thank you so much for taking the time to review your stay here at the Embassy Suites. We are so happy that you enjoyed your stay and all of the amenities that we offer. We hope to see you again very soon!

Oakland, California
Reviewed 2 weeks ago

I left an expensive quilted vest in the closet realized it when I got to the airport and promptly called the hotel. I had one returned call where they told me no one turned it in and that was the last I heard from this hotel. I've been traveling and staying at Hilton properties for years and have never had...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Iris w
Management response:

Dear Iris W, I am sorry to hear that you have not been able to locate your vest. Our team has searched high and low for the item that you claim was left behind and we have been unable to locate it. I can assure you though that a member of my team did not steal this item. Our room...

Rosemont, United States
Reviewed 2 weeks ago

I work with a group that comes here every year for two days and a night. The hotel has been redone recently, to great benefit. The staff is always helpful. The complimentary meals and facilities work very well for our needs.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank N8967LUkathrynw
Helena, Montana
Reviewed 2 weeks ago

Great service, location and amenities. Loved the social hour and breakfast. Friendly helpful front desk staff. Excellent restaurant food and service. Cool gift shop!! I would definitely stay again! Thanks! The

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 934tanac
Toledo, Ohio
Reviewed 2 weeks ago

Great place for a business meeting! Staff was excellent, complimentary breakfast and afternoon reception outstanding. Renovations just completed on all rooms and common spaces, with the exception of bathrooms which we were told are planned for the next phase in the fall.

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Helpful?
Thank 2cac777
MITCHELLVILLE, United States
Reviewed 3 weeks ago

Very nice feature, esp. the two room suites and the complimentary made to order breakfast. The location was good, close to the outlets. I was able to walk. Also plenty of places to eat. i would recommend this hotel and location. Free shuttle to and from airport was a plus.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sabrinacS4745YN
Management response:

That is wonderful to hear! We are happy to know your experience here was great and that you will consider to come back to stay with us again. In the future if there is any request that you might have , please feel free to contact the hotel and will tale care of it. Thank you again and we hope...

Arab, United States
Reviewed 4 weeks ago

The hotel was great. The complimentary breakfast was amazing. The only issue is that when it rained heavily one of our rooms completely flooded. They couldn't move us, but they did give us a partial refund.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank thomashL4239VM
Chicago
Reviewed 4 weeks ago

Great place to stay at if you have a event or party to attend in the area. Great rooms with private bedrooms and living area with pull out sofa bad. They have a free reception of drinks at night and there free hot made to order breakfast is amazing.

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Helpful?
Thank C2197MAthomasv
ESDTMGR, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

We are so glad you enjoyed your stay with us and all the great amenities we have to offer. We hope to see you next time you come to town.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: $194 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was perfect for my family of 6 - we could actually move around a bit.”
717carriev, 20 May 2017 | Read review
“Away from Elevators. North view was nice”
Joonipar, 17 May 2017 | Read review
“Check rates as early as possible and use the pay now option for best rate”
C2197MAthomasv, 29 Apr 2017 | Read review
“A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter.”
Travel_Buff_BL, 10 Apr 2017 | Read review
“get top floor rooms while they are renovating”
S8822XTsusanr, 22 Mar 2017 | Read review
5 of 5
EmbassySuites.com
US$237* /night
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Prices are for 1 room, 2 adults
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