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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

EmbassySuites.comUS$237*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,249 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,229: English reviews
Decatur IL (USA)
Reviewed 30 July 2016 via mobile

I stayed in room 731 of this 8-floor hotel the night before an international flight from O’Hare. The bedroom window faces the adjacent Doubletree, so there’s not much a view (but that’s not why I was there). Among the Pros: Comfy bed and pillows Lots of space in this 2-room suite Cool enough and fan can be set to either...

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Helpful?
Thank NorskeDecaturIL_USA_
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

NorskeDecaturIL_USA_ I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

Alexandria, VA, United States
Reviewed 28 July 2016

My extended family met at this hotel just to spend time together. The facility is perfect for that. We spent a lot of time in the atrium. From there we could see the kids movements from the atrium to the hotel rooms. Loads of seating. The area provided something to do for everyone from 8 to 82. We had a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sandra T
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Sandra T., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again. Best Wishes~

Pittsburg, California
Reviewed 27 July 2016

Staff were great, helpful and attentive. The shuttle service to the airport leaves a little to be desired. I was working at the airport and had to wait way too long for the shuttle. I called and was told they are nine minutes out and still I waited a total of 45 minutes. Unsatisfactory.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank old48chevy
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

old48chevy, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the great staff to the complimentary shuttle. We look forward to welcoming you back again on your next visit to the area. Best Wishes~

Erie, Pennsylvania
Reviewed 25 July 2016

We had a great time this year!! Our 2nd time here, much different than the 1st. Thanks, ALEXANDRA!! We felt very welcome and if something went wrong, it got attention. When it didn't, that was taken care of, too.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Paula M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Paula M., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Reviewed 23 July 2016 via mobile

We brought my mom here for a 65th birthday gift. I would NOT recommend this hotel. Furniture in suite was stained and dated, and had a funky smell. The beds seemed old and saggy. The hotel was packed with kids and pool and hot tub were over flowing with people. Breakfast food was mediocre and much of it was luke...

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1Thank Nicole M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Nicole M., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Overland Park, Kansas
Reviewed 22 July 2016

Good location, walking distance to many things. Staff was friendly and rooms were clean. All the basics were fine. But for the money we paid the breakfast and evening receptions should have had more staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank johnpZ2747WS
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

johnpZ2747WS, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

egg harbor township, United States
Reviewed 22 July 2016

the front desk staff at this hotel is completely incompetent to any of the correct policies and procedures. the staff each told us something different with every encounter. they were not able to accommodate the guests at the hotel in terms of coffee at breakfast, adequate wait time at the restaurant for food, towels, and blankets

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Karen N
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Karen N., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Groton, United States
Reviewed 20 July 2016

hotel needs to be updated staff not very cheerful or friendly. beds are comfortable. rooms are dark and quiet from outside noise. location is directly across from convention center. restuarant was very good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Karen S
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Karen S., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Staten Island, United States
Reviewed 20 July 2016

This trip was horrible from the moment we tried to check in. Room wasnt ready 15 minutes past when it was supposed to be, so we went to the restaurant Basil's....and dealt with insanely slow service and low quality food. The Front desk brought us our key while we were eating for a room that was ready over an hour...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Arin C
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Arin C., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Reviewed 19 July 2016 via mobile

Nice hotel, decent food good bar. The hotel staff was excellent. It was an unexpected stay was flying Chicago and missed my connect. Booked thru Expedia, the rate was okay. Overall if I had to stay in Chicago I would stay here, the hotel staff made the stay.

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Helpful?
1Thank David L
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

David, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again very soon. Best Wishes

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: $193 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was perfect for my family of 6 - we could actually move around a bit.”
717carriev, 20 May 2017 | Read review
“Away from Elevators. North view was nice”
Joonipar, 17 May 2017 | Read review
“Check rates as early as possible and use the pay now option for best rate”
C2197MAthomasv, 29 Apr 2017 | Read review
“A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter.”
Travel_Buff_BL, 10 Apr 2017 | Read review
“get top floor rooms while they are renovating”
S8822XTsusanr, 22 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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