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Doubletree Hotel Chicago O'Hare Airport - Rosemont

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1,268 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Chicago O'Hare Airport - Rosemont
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Showing 1,225: English reviews
Illinois
Reviewed 10 July 2016

The hotel is located directly across the street from the Stephenson Convention Center. There are two restaurants that flank the hotel entrance, which is a great convenience. The room was nicely appointed and clean (interior of armoire was a bit dusty though), and I loved the spaciousness. We were in Rom 909 and I kept hearing faint noises (most likely...

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Thank ttaylor2u
Reviewed 8 July 2016

There was excellent customer service by all staff members in every area - reception, meeting, housekeeping, servers in restaurants and in room service. I really enjoyed my stay. We have held other meetings here and they always have been successful. All participants have been satisfied.

Review collected in partnership with DoubleTree by Hilton
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Thank 430judef
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

430judef, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the excellent customer service to the satisfied meeting participants. We look forward to welcoming you back again on your next visit to the area. Best Wishes!

USA
Reviewed 3 July 2016

Due to poor planning by American Airlines, a weather-related travel delay resulted in an unexpected overnight stay in Chicago. The staff at this property were very attentive and not only was the room comfortable it was very well maintained.

Review collected in partnership with DoubleTree by Hilton
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Thank MDBAMBAM
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

MDBAMBAM, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes!

Birmingham, Alabama
Reviewed 3 July 2016 via mobile

Good- good breakfast options, late check out option (2PM on Sunday), separate tub and shower. Bad- Room is very dated, AC does not work well, Wifi disconnects every time phone goes to sleep (possibly my issue but doesn't happen anywhere else), and the on site store has very limited selection of toiletries.

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Thank Gary W
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Gary, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes!

Oregon
Reviewed 2 July 2016

In writing a review there is the subjective, as in "The place is dated" or objective as in "Hey, I didn't get my wake-up call." Well that's what happened this week at the Doubletree. In town for a long day of meetings, it all started well, friendly face at check in, clean room, comfortable bed.. At midnight, I came dragging...

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Thank HawaiiFanOregon
Miri L, on behalf of the staff at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear HawaiiFanOregon Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Orlando, Florida
Reviewed 2 July 2016

Staff was pleasant but room was hot and it was hard to sleep. The room was pitch black when I walked in very late and the lamp between the beds was plugged into an outlet that didn't work. Breakfast was good and the staff was nice and very quick.

Review collected in partnership with DoubleTree by Hilton
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Thank stephaniesT3506XP
Miri L, on behalf of the staff at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear stephaniesT3506XP We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us...

Reviewed 1 July 2016 via mobile

Free wifi? No, it's not free. 2 towels for a family, really? Called front desk for more towels and shampoo, 3 hour later nobody came. Had to go downstairs ask again. Finally got it. First experience very disappointed.

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Thank beciusirsonata
Miri L, on behalf of the staff at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear beciusirsonata Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Milwaukee, United States
Reviewed 28 June 2016

I would recommend the DoubleTree hotel in Illinois. It was very quiet at night except for doors seem to slam. The bed was comfortable and the shower was clean. The lobby was clean but the furniture could be less low to the ground. It was difficult to get up once we were sitting.

Review collected in partnership with DoubleTree by Hilton
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Thank Christopher M
Reviewed 28 June 2016

This hotel is really tired-looking; wall covering in the bathroom is coming off of the walls, furnishings and carpet are overworn; yet, the staff is upbeat and willing to serve. With an overhaul from the lobby to the top floor, this could be a shining star. The location is the best!

Review collected in partnership with DoubleTree by Hilton
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Thank shar0nmw
Decorah, Iowa
Reviewed 27 June 2016

Overall great experience, room was a little pricey but worth it for the experience. We did order room service for breakfast, kinda pricey but the food was hot and really good. The portions were also big, my kids could have split a kids breakfast.

Review collected in partnership with DoubleTree by Hilton
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Thank I7668QWjuliap

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 

Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: $167 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Reservation Options:
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 2nd floor, as the skybridge from the parking deck comes in there, right into a row of rooms.”
 of 5 bubbles Migizi, 21 Mar 2017 | Read review
“Verify several times where you want your room to ensure that is what you receive.”
 of 5 bubbles JStolz1, 1 Mar 2017 | Read review
“We were in king suite. Very roomy and comfortable”
 of 5 bubbles Y2171EAdonnas, 2 Jan 2017 | Read review
“If you work out, stay on the 3rd floor, same as fitness center, and also the parking garage.”
 of 5 bubbles JBretteD, 22 Dec 2016 | Read review
“Corner rooms are a bit quieter.”
 of 5 bubbles Aufmuth13, 11 Dec 2016 | Read review
5 of 5