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Loews Chicago O'Hare Hotel

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1,599 Reviews from our TripAdvisor Community

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Showing 1,545: English reviews
Start your review of Loews Chicago O'Hare Hotel
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Champaign, Illinois
Reviewed yesterday NEW

My family and I chose this hotel because of its location to O'hare airport. We loved staying here. The staff at check in was very friendly and accommodating. The rooms were clean, modern and elegant. The decor was tastefully done. My son and husband loved the TV, in the room, the picture was amazing. We actually loved the stay so...

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Helpful?
1Thank Nelsonjlp1
Decatur, IL
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017

We recently used Loews Park, Sleep and Fly package and it couldn't have been better. From the bellman who took our luggage and gave us great instructions on parking, to the front desk staff, this hotel was top notch. We stayed overnight before and after our trip having a great experience both times. The rooms were great and the beds...

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4Thank Jerry U
About Hotel's Favourite Review
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Jerry, Thanks for taking the time to write us about your stay. I am thrilled that you found your second experience to be just as good as your first with us. We really appreciate your feedback and look forward to welcoming you back again soon. Best, Paul Ohm General Manager

Tokyo, Japan
Reviewed yesterday NEW

I had a very bad experience at this hotel. We were waken up at 5:00am by the sounds of hammer and nails banging from the room above us as construction was being done. We called the front desk and they said they'd look into it, but didn't seem to try and rectify the noise. We couldn't get any rest before...

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Helpful?
1Thank dkwhitneyjr
Rosemont
Reviewed 3 days ago NEW

Although the hotel looks great, the staff was horrible. Overcharged for my room and the front desk wouldn't going to change the rate to the advertised rate on the website. Don't believe I was given the Deluxe room, but charged for it.

Review collected in partnership with Loews Hotels and Resorts
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1Thank 661notdeluxe
Rosemont
Reviewed 3 days ago NEW

A calm environment with excellent service near the hub-bub of the airport. I arrived from a long international flight and it was great to switch off after all the chaos of travel. The staff deserve as much praise as possible

Review collected in partnership with Loews Hotels and Resorts
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1Thank Daren D
Arvada, United States
Reviewed 4 days ago NEW

The free shuttle from O'Hare and the convenience of good restaurants within a short walk made it the perfect destination. You could just focus on your business and not worry how you would find a good place for dinner or how you would navigate back to the airport.

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank Judy C
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Judy- Thanks for writing us, it's great to hear from you. Sounds like you had a great experience here and you were able to easily navigate the dining options nearby. Thanks so much for choosing Loews and we look forward to welcoming you back again soon. Best, Paul Ohm General Manager

London, United Kingdom
Reviewed 4 days ago NEW

I've stayed in far to many hotels. Loews is a new hotel experience for me. This hotel is by the airport in Chicago. Stuning decor, natural wood and stone. Staff were superb and my room one of the best I have stayed in. Restaurant at the hotel is excellent and there are two outside that are eqully as good. If...

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Helpful?
1Thank drjasonclark
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Thanks for taking the time to write us! It's wonderful to hear that you enjoyed your layover with us and that we were one of the better hotels you've stayed in. We appreciate your feedback and look forward to welcoming you back again soon. Best, Paul Ohm General Manager

Rosemont
Reviewed 5 days ago NEW

The room looked new, modern and clean. Bed was comfortable. Didn't feel particularly welcomed by concierge or check-in staff. Shower amenities don't get replaced daily. Room was right next to a conference meeting venue where you can hear people talking all morning and afternoon. Would recommend as a transit hotel for business travelers but not for rest and relax.

Review collected in partnership with Loews Hotels and Resorts
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1Thank 267tyy
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Thanks for taking the time to write us about your recent stay. I'm sorry to hear about the customer service you received, as that in no way reflects our service culture. I will be sure to address your comments with my team. Thank you for choosing Loews and have a great rest of your week. Best, Paul Ohm General Manager

Rosemont
Reviewed 5 days ago NEW

This hotel was a great experience for us. We have been spending lots of time in hotels this past year and the Loews is always a great place. I have severe allergies and they always accommodate Them. We were also traveling with a 3 year old. The concierge included him on conversations and made him feel welcome. The Loews is...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank camiw2017
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Thanks so much for writing us, it's great to read about how enjoyable your stay was. It's great to hear that our team was so welcoming and helpful. Thanks for choosing Loews and we hope to welcome you back again soon. Best, Paul Ohm General Manager

Louisville, United States
Reviewed 5 days ago NEW

To say it lightly after third problem with my stay the general manager which i requested, never spoke to me... what happen to the open door policy... poor staff which is a reflection on the general manager and mgnt staff

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank Dustin H
Kelly K, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Dustin, Thanks for taking the time to write us about your recent experience. I'm sorry to hear that you had some discrepancies with your stay, please accept my apologizes. I understand that my team is currently in contact with you to discus the details and will do all that we can to make it right. Thank you for choosing Loews...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Loews Chicago O'Hare is the area's first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. After dinner enjoy live entertainment in our very own Montrose Theatre. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 

Additional Information about Loews Chicago O'Hare Hotel

Address: 5300 N River Rd, Rosemont, IL 60018-5400 (Formerly InterContinental Chicago O'Hare)
Region: United States > Illinois > Rosemont
Price Range: $172 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Loews Chicago O'Hare Hotel 4.5*
Number of rooms: 556
Reservation Options:
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Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Hotel Rosemont
Hotel Style:
#1 Luxury Hotel in Rosemont
#1 Business Hotel in Rosemont
#1 Romantic Hotel in Rosemont
#2 Green Hotel in Rosemont
#4 Family Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Loews Chicago O'Hare Hotel staff and other travellers.
35 questions
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8 months ago
Henderson, NV
3 months ago
Chesterfield, Missouri

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Questions? Get answers from Loews Chicago O'Hare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the higher rooms have an airport view, so you could see planes land and take off from the airport.”
 of 5 bubbles Nelsonjlp1, 25 Mar 2017 | Read review
“A higher floor and a room away from the elevator increases the chances of a quiet room in any hotel.”
 of 5 bubbles lynnt609, 16 Mar 2017 | Read review
“Book a larger king with a shower”
 of 5 bubbles parcvue, 22 Feb 2017 | Read review
“We could see the airport from our room, but were not bothered by airplane noise.”
 of 5 bubbles KFW757, 15 Feb 2017 | Read review
“Upgrade totally worth it”
 of 5 bubbles IowaBell, 13 Feb 2017 | Read review
5 of 5