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BEST WESTERN at O'Hare

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391 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Galloway, New Jersey
Reviewed 18 May 2016 via mobile

The hotel is being renovated so things are a mess. Once that is over it might be better. The breakfast is inconvenient as well as you have to go out to a nearby restaurant. The staff is great though and the shuttle service is good. Rooms are fine with a mini-frig and plenty of places to charge your stuff.

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Helpful?
Thank Rich G
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for staying with us Yes we have relocated the breakfast just at the end of our complex while our breakfast area is being redsigned to servce you better thank you for telling people of the great service, breakfast and shuttle service we offer. On your next stay please stop by the desk and let us say thank you...

Washington DC, District of Columbia
Reviewed 18 May 2016

Pros: Rooms are being renovated with modern feel. cleaning of room is done daily and no issue found. mattress was firm. Breakfast is business as usual. Nothing fancy but no complaints either. Cons: Construction and renovation going on. Noise starts early morning disturbing the sound sleep as you can not sleep further as soon as it starts. 2. WIFI Sucks!!...

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Helpful?
Thank SYEDBilal
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for review. We appreciate all feedback as it helps us better train our staff and serve our guests. We have recently upgraded our Breakfast to include items such as fresh waffle maker, omelets, sausage, bacon, Make you own oatmeal with nuts, raisins and fresh fruit. Our renovation is almost complete. We thank you for choosing to stay with...

Atlanta, Georgia
Reviewed 14 May 2016

Overall the staff at this hotel is very good. They have been remodeling the hotel and although it much better they also raised the rates. Some of the other hotels in the area offer the same or cheaper rates for newer modern hotels. I am satisfied but believe the price is high for what you get

Review collected in partnership with Best Western
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Helpful?
1Thank dan o
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for review. We appreciate all feedback as it helps us better train our staff and serve our guests. We have recently upgraded our Breakfast to include items such as fresh waffle maker, omelets, sausage, bacon, Make you own oatmeal with nuts, raisins and fresh fruit. Our renovation is almost complete. We thank you for choosing to stay with...

San Diego, United States
Reviewed 12 May 2016

Hotel under renovation; poor attitude of front desk staff; nonworking elevator; poor renovation of renovated room. Does not reflect Best Western standards. Will not stay here again. Nothing more to say.

Review collected in partnership with Best Western
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Helpful?
Thank Tim F
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for review. We appreciate all feedback as it helps us better train our staff and serve our guests. We have recently upgraded our Breakfast to include items such as fresh waffle maker, omelets, sausage, bacon, Make you own oatmeal with nuts, raisins and fresh fruit. Our renovation is almost complete. We thank you for choosing to stay with...

Port Coquitlam, Canada
Reviewed 11 May 2016

Overall, the hotel experience was ok. The hotel is under renovations, so hopefully when its complete, the hotel will be better. The room was nice, though the bed was hard. The rest of the hotel was in need of refreshing.

Review collected in partnership with Best Western
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Helpful?
Thank Curt B
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for review. We appreciate all feedback as it helps us better train our staff and serve our guests. We have recently upgraded our Breakfast to include items such as fresh waffle maker, omelets, sausage, bacon, Make you own oatmeal with nuts, raisins and fresh fruit. Our renovation is almost complete. We thank you for choosing to stay with...

milton, United States
Reviewed 11 May 2016

The hotel was under construction when we stayed but we knew this going into it. The associate at the front desk was visibly flustered by the number of people in line and the phone continuously ringing. He was borderline rude with many of the customers and not very helpful. The room was OK with a lot of updates but the...

Review collected in partnership with Best Western
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Helpful?
Thank Patrick H
Oregon
Reviewed 9 May 2016

We only stayed at this hotel for one night coming in from the U.K. The hotel is in the midst of a renovation so that impacted the appearance inside and outside greatly. The restaurant that the hotel uses next door needs an upgrade, but it served the purpose just fine. Several food choices. During renovation it seems like better care...

Review collected in partnership with Best Western
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1Thank SharonOregon
Redlands, United States
Reviewed 5 May 2016

place really needs a makeover, outside appearance looks like a cheap hotel slow check in process construction in progress makes the place look tacky over inflated price for what you get, not worth the money lobby is small and outdated

Review collected in partnership with Best Western
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Helpful?
Thank Marianne S
Homerville, Ohio
Reviewed 4 May 2016

This hotel is under construction ,maybe it will all be done soon. Rooms are ok, but the pictures do make it appear much nicer. There are still touches in the room that makes it not a good upgrade with the renovation, such as paint missing in bathrooms, outlets not working , no restaurant-Pine Grove - as shown online.

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Helpful?
Thank homeral2002
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for staying with us thank you for putting up with the mess of renovation we are working to make it the best hotel in the area we do offer great service, breakfast and shuttle service airport. On your next stay please stop by the desk and let us say thank you in person Stephen general manager

Milwaukee, Wisconsin
Reviewed 4 May 2016

We stayed here the night before an early flight out of O'Hare. When we entered the lobby to check in, two intoxicated women had forgotten what hotel they were staying at and were extremely rambunctious. The staff at the front desk did an excellent job at handling the situation, and were able to check us in easily despite the disruption....

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Helpful?
1Thank Sarah C
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for staying with us and telling the world of the great service, breakfast and shuttle service we offer. On your next stay please stop by the desk and let us say thank you in person Stephen general manager

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Amenities

Highlights
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 

Additional Information about BEST WESTERN at O'Hare

Address: 10300 W Higgins Rd, Rosemont, IL 60018-3899
Region: United States > Illinois > Rosemont
Price Range: $133 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN at O'Hare staff and other travellers.
29 questions
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Questions? Get answers from BEST WESTERN at O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“NO-do not waste your time”
614nickp, 24 Apr 2017 | Read review
“stay away form the bar shoeless joe's if you want to sleep”
elborigua21, 15 Apr 2017 | Read review
“There is always someone there to give good service”
crissyk119, 11 Apr 2017 | Read review
“Check in early, or the parking lot will fill up and you will need to park in a garage next door.”
andreak141, 7 Apr 2017 | Read review
“If you get a parking spot keep it and walk to many fast food places and restaurants!”
boopdboop, 13 Mar 2017 | Read review
5 of 5