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Crowne Plaza Chicago O'Hare Hotel & Conference Center

5440 N River Rd, Rosemont, IL 60018-5232
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (429)
Room & Suite (130)
Dining (20)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Chicago O'Hare Hotel & Conference Center
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#16 of 19 hotels in Rosemont
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid wifi
Indoor pool
Heated pool
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Russian, Spanish and 7 more
1424Reviews47Q+A100Room tips
Traveller rating
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Popular mentions
FarAway251307 wrote a review Jan. 2021
4 contributions
I was so disappointed with the services at the Crowne Plaza. There was NO HOT WATER for our entire 3 nights. I called the front desk numerous time regarding no hot water which they informed me the maintenance will fix the problem. They continue to state it will be fix which never happened. When checking out spoke with the front desk regarding NO HOT WATER they said with me booking through a third party they will not accommodate me for my stay. My family had to take cold showers or bath in the sink. Also we went to the pool, had a good time I left a piece of clothing and when I returned to the pool area it was gone within a hour. I asked the front desk if an item was returned which they stated no. I will never recommend for anyone to stay here NO HOT WATER and STOLEN PROPERTY.
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Date of stay: January 2021
Sleep Quality
Response from IHG Service, Owner at Crowne Plaza Chicago O'Hare Hotel & Conference Center
Responded Jan. 24, 2021
Hello FarAway251307, Thank you for your recent stay and for taking the time to leave us a review. I am sorry to hear about the issues encountered during your stay particularly with no hot water, service provided by our staff, and the item you left in the pool area. We want to ensure our guest always have a great stay and I understand that we fell short on this occasion. We care about your experience and I have made the hotel management aware of your comments. I am certain that necessary steps will be taken so similar situations may be handled in the best possible way. I would also like the chance to look into this for you, so I have sent you a private message to obtain more details. I hope you give us another try to show that your unsatisfactory stay was an exception! Many thanks, Jonathan A Case Manager IHGService
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pilotmom90 wrote a review Aug. 2020
Bloomington, IL124 contributions65 helpful votes
We had a king room with a sofabed. The room was spacious and had everything we needed. I REALLY appreciate that their rooms are all allergen-free. I have severe allergies to feathers and end up carrying my pillows from home. Crown Plaza has just become my favorite hotel in the area because I don't have to worry about the pillows. The bathroom is somewhat small, but everything was attractive and clean. The only negative was the cleaning staff speaking loudly outside our room at 8:00 a.m. when we were still asleep. I ended up sticking my head out our door. The cleaning staff saw me and immediately became quiet. We thought it was really nice that they provided a breakfast. It was muffins, fruit, and juice. Covid has changed so many things, but Crown Plaza goes out of its way to make sure guests can have breakfast. All in all, it was a very nice stay and we look forward to returning.
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Date of stay: August 2020
kenneka jenkins wrote a review Jul. 2020
1 contribution5 helpful votes
if you go missing they'll call the police on your family when they search fro you. amazing staff that loves to lie about not having camera access when you can just download it from a VCR. this isnt the 2000's, video recording isn't exclusive. would've taken 5 minutes to do too, but they didnt.
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Date of stay: August 2019
3 Helpful votes
Ron S wrote a review Jul. 2020
2 contributions
I recently made a reservation for the Crowne Plaza in Chicago. The hotel sent me to their reservation department. I was transferred to Reservation Desk, a company that booked me for the wrong hotel and then kept my money. When Crowne Plaza says 72 hour cancellation policy, their reservation department has a different policy of no refunds. Be aware that Crowne Plaza knows of this problem and let's it go. I'm out $300. All hotels were closed due to Corona but I dont get my money back for the room. I'll never reserve a room at Crowne Plaza again.
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Date of stay: April 2020Trip type: Travelled on business
Response from IHG Service, Owner at Crowne Plaza Chicago O'Hare Hotel & Conference Center
Responded Aug. 4, 2020
Good Day S4080TTrons! It's nice to receive feedback from our guests. Thank you for your effort to share your thoughts. I'm sorry to hear that you are having trouble getting a refund for your reservation. We are committed to ease and transparency in every way, and I'm concerned that you have a different impression us. The review of our visitors helps us in making action plans for enhancement. I went ahead and notified the management and reservations teams about your concern. Hopefully, you can check the private message that I sent you. I hope you'd consider us again so we can mend fences and prove that we're all about delivering guest satisfaction. Stay safe, Leni C. Case Manager IHGService
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Joel L wrote a review Mar. 2020
Saint Paul, Minnesota215 contributions99 helpful votes
We missed our flight because of long lines coming through immigration and a health screening. Delta nicely put us up here. I think other airlines use this hotel for stranded passengers. So they get a big influx of customers at once. The desk staff handled it very efficiently and quickly. There was a nice restaurant on sight that we used for dinner and breakfast. We also used the nice store. The rooms were clean. We had a nice rest after 24 hours of travel.
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Date of stay: March 2020
1 Helpful vote
US$110 - US$287 (Based on Average Rates for a Standard Room)
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United StatesIllinoisRosemont
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Frequently Asked Questions about Crowne Plaza Chicago O'Hare Hotel & Conference Center
Which popular attractions are close to Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Nearby attractions include iFLY Indoor Skydiving - Chicago (Rosemont) (0.5 km), Fashion Outlets of Chicago (0.4 km), and Kings Dining & Entertainment (0.4 km).
What are some of the property amenities at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Conveniently located restaurants include The Capital Grille, Gibsons Steakhouse, and Fogo de Chão Brazilian Steakhouse.
Are there opportunities to exercise at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Chicago O'Hare Hotel & Conference Center have an airport shuttle?
Yes, Crowne Plaza Chicago O'Hare Hotel & Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Chicago O'Hare Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Polish, and Arabic.