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Crowne Plaza Chicago O'Hare

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1,029 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 957: English reviews
Chicago, IL
Reviewed 5 weeks ago

We stayed here back in July and loved it so much that we stayed a night to use the fabulous pool and head over to some of the fabulous restaurants Rosemont has to offer. I love this hotel. Rooms are gorgeous for the price. Super comfy beds, bedding and pillows. Refrigerator in room. We had a piece of delicious chocolate...

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Helpful?
Thank FOOPSIE
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear FOOPSIE, It was a great honor to be your hotel of choice for your special day. We all here at the Crowne Plaza O'Hare wish you a very happy birthday. Thank you for sharing that you had another fabulous stay with us. We are looking forward to your next visit. Thank you for your business. Please do not hesitate...

Milwaukee, Wisconsin
Reviewed 19 January 2017

We stayed here one night for the Park and Fly package, which was super convenient for us. The front desk staff were extremely friendly, helpful, and informative. The beds were comfy, room was clean and overall very nice. Smallish TV. Shuttle service worked out great for us, but it was packed in the morning and several people had to either...

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Helpful?
Thank Becca G
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Becca G, Thank you for taking a moment to share that you had a great experience with our Park & Fly package. It is great to know that our team has met your expectations. I regret the unfortunate experience with the internet access. I'll be sure to share your feedback with our IT team so they could correct the...

Reviewed 19 January 2017 via mobile

As a guest, we just make evaluation based on our findings as well as physical observations. But management eyes can go further more for which, they may overlook individual rating from guest stand point. I would like state that I observed some issues, which i reported to IHG. They the matters took very seriously for rectification at their earliest. So...

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Helpful?
Thank Khadem B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Khadem B, Thank you for taking a moment to post a review about your recent stay. I regret the unfortunate experience with your reservation. It is great to learn that the issue was rectified in timely manner and that you had enjoyed your stay. We greatly appreciate your business and looking forward to welcoming you back when in the...

Chicago, Illinois
Reviewed 17 January 2017

Rooms were clean, staff friendly, bar and on site restaurant were very good. Shuttle bus was on time to and from hotel. Location was easy access to highway. Would highly recommend and will definitely stay again.

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Helpful?
Thank peznuts
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear peznuts, We greatly appreciate your feedback. It is great to learn that you had great experience with us. Thank you for sharing that we provide great accommodations along with friendly service and dependable courtesy shuttle service. Thank you for your business. We are looking forward to welcoming you back when in the area. Please do not hesitate to contact...

London, United Kingdom
Reviewed 12 January 2017 via mobile

Stayed here compliments of our airline as delays meant we missed our connection. Admittedly we were caught out by the low temperature as we expected to have southern rather than Northern states but we waited over 50 minutes at Terminal 5 for the hotel shuttle bus before getting our own taxi as when the bus did arrive there was four...

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Helpful?
Thank Louisa A
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Louisa A, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret the unfortunate experience with the shuttle and restaurant. Please rest assured that this is not a typical experience. I'll be sure to share it with our team to ensure we improve our service and wow you...

Seattle, Washington
Reviewed 3 January 2017

Very disorganized front desk and reception. Had to pay $25 for the parking per day. Had a lot of noise from the neighbors during our stay. The hotel has a decent restaurant and close to mall, convention center and Rosemont theater.

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Helpful?
Thank Venkatesh S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Venkatesh S, Thank you for your feedback. It is great to learn that you had enjoyed the food in our Chicago Fire Oven Restaurant. Chicago Fashion Outlet Mall offers amazing shopping experience. Our parking rate includes unlimited in and out privileges and as such is very competitive for the area and I regret if this wasn't explained to your...

Kuwait City, Kuwait
Reviewed 3 January 2017

Less than the rest it is 3 stars hotel average with no concierge or bell captains the is big no full service and no membership advantages reception is very good and friendly staff they have free airport shuttle indoor swimming pool

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Helpful?
1Thank bnghanem
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear bnghanem, It is with great regret to learn that we have not met your expectations this time. Thank you for sharing that our staff is very good and friendly and that we provide free shuttle transportation to O'Hare. It is great that you had some time to take the advantage of our indoor, heated pool. We'll work on improving...

Milwaukee, Wisconsin
Reviewed 30 December 2016

We stayed at Crown Plaza O'Hare since we were flying out of O'Hare airport on vacation the next day. We chose the Park, Stay & Go package to use the parking for our car and use the shuttle to get to airport. The shuttle services is awful. When we arrived we asked the hotel staff about the shuttle time and...

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Helpful?
1Thank OshMel
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear OshMel, We greatly appreciate your feedback. It is with great regret to learn that your shuttle experience was less than satisfactory. I'll share your feedback with our team and we'll work hard on improving our service so we could wow you when you come back next time. Please do not hesitate to contact me directly if you need any...

Valparaiso, Indiana
Reviewed 26 December 2016 via mobile

The hallway and room seemed a little run down. Great for 1 night. Parking is sn extra $25.00 which is nuts. Restaurant in hotel was very good and not too over priced. It is right across the street from Rosemont Theater which was really nice.

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Helpful?
Thank Diane B
American Fork, Utah
Reviewed 21 December 2016 via mobile

Nice, clean, spacious and kind service. We missed our flight to Germany so the airport put us up here. There were just a few little issues like no soap in my room, there was street noise and the doors rattled big time when the neighbor's doors closed. I still give it 5 stars though.

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Helpful?
Thank korinne n
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear korinne n, We greatly appreciate your feedback. I am sorry that you missed your flight to Germany. It is great to learn that overall you had nice stay with us. Thank you for sharing that we offer nice, clean and spacious rooms along with kind service. Thank you for your business. We would like to invite you back when...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $149 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline and Hotels.com so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
23 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“clean, comfortable”
 of 5 bubbles baris_78, 15 Feb 2017 | Read review
“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
 of 5 bubbles , 2 Feb 2017 | Read review
“14th floor was quiet and served us well for our early morning flight.”
 of 5 bubbles 527conniep, 26 Jan 2017 | Read review
“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 3 Dec 2016 | Read review
5 of 5