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Crowne Plaza Chicago O'Hare

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1,046 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 974: English reviews
Tobyhanna, Pennsylvania
Reviewed 21 July 2015

This was our first time in Chicago and we attended G-Fest there. From the time you walk through the doors the staff is friendly, courteous and accommodating. A special thanks to Amber who could not have been more helpful and kind in putting us and my husband at ease. The rooms were clean, spacious and comfortable. We came in earlier...

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Helpful?
Thank Milagros F
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Milagros, Thank you for your 5 star review. I am glad to learn that you had an enjoyable stay with us. Thank you for sharing that our staff are friendly, courteous and accommodating. I’ll be sure to share your feedback with Amber as she and the rest of the team are committed to providing great service to all our...

Niskayuna, New York
Reviewed 20 July 2015

As you look from the conference center in Rosemont across the street, there are MANY hotels to choose from. The Crowne is conveniently located and is the closest to the Rosemont Theater which we found to very helpful. It is also very close to the Outlet Mall and restaurant area. Our room - the king size bed was comfortable and...

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Helpful?
Thank BCPNisky
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear BCPNisky, Thank you for your feedback. Thank you for sharing that our beds are comfortable and that our hotel is conveniently located and in walking distance to Rosemont Theater and the Outlet Mall of Chicago. I am glad to hear that you found our Chicago Fire Oven Restaurant food reasonably priced. I apologized for the unfortunate experience during your...

Miami, Florida
Reviewed 16 July 2015

We stay here each year for our vacation. This hotel is accommodating, comfortable and the staff couldn't be more helpful. The beds are comfortable and the proximity to O'Hare is convenient. There is a reliable airport shuttle as well. Only complaint is that I wish there were a small microwave in addition to the small fridge. Also, the wifi can...

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Helpful?
Thank Scarlett2Rhett
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Scarlett2Rhett, Thank you for your feedback. I am thrilled to hear that you have become a regular guest of Crowne Plaza O'hare. Thank you for sharing that our hotel is accommodating and comfortable and that are staff are very helpful. As you have mentioned, our hotel is in close proximity to O'hare Airport. Yes you are correct, we offer...

San Francisco, California
Reviewed 12 July 2015 via mobile

Fantastic hotel with lots of thoughtful touches. Bed super comfortable. Sparkling clean & updated spacious bathroom. Special thanks to Yesenia at the front desk for making our stay so memorable. She was so helpful & welcoming. This is a wonderful gem of a hotel.

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1Thank Go4Adventure
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Go4Adventure, Thank you for your 5 star review. I am thrilled to hear that you found our hotel fantastic and our guest bed are super comfortable with sparkling clean and spacious bathroom. I’ll be sure to share your feedback with Yesenia as she and the rest of the team are committed to providing great service to all our guests...

Reviewed 10 July 2015 via mobile

Stayed at the Crowne Plaza with my 6yr old for one night due to missed flight connection. When we arrived at the hotel after a stressful day, we where greeted with a warm welcoming smile by Kelly at front desk. She got us a beautiful room on the top floor with a nice view. Room was very clean and everything...

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Helpful?
Thank Edward M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Edward M, We appreciate your 5-star review. It is great to know that you had a great stay with us. I am sorry to hear about missed flight connection. Thank you for sharing that our hotel is nice, with clean rooms and great staff. I’ll be sure to share your feedback with Kelly as she and the rest of...

Orlando, Florida
Reviewed 10 July 2015

Very convenient to the Airport and that was great but you need car rental to get around. Even though it was a slight distance away from the events I went to Chicago for, the stay was fabulous. Great restaurant and gift shop and the staff was excellent. I would definitely stay again.

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Helpful?
Thank Crystal H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Crystal H, Thank you for your 5-star review! We are happy to learn that you had a great stay with us. Thank you for sharing that our restaurant and gift shop were great and that our staff was excellent. We appreciate your business and looking forward to welcoming you back. Please do not hesitate to contact me directly if...

South Portland, Maine
Reviewed 10 July 2015

This is a very nice hotel, close to the airport. Unfortunately, we were going to three shows at Soldier Field, which is not close. My bad, I should have checked better. The staff were very friendly, housekeeping gave us extra towels, soap and shampoo, even though we didn't want our room cleaned. The rooms are very well appointed and of...

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Helpful?
Thank David H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear David H, Thank you for leaving a review about your recent stay with us. We are happy to learn that you had a great stay with us. Thank you for sharing that our hotel is very nice with friendly staff and very well appointed rooms. We are located in the heart of the Rosemont’s business and entertainment district, directly...

Dallas, Texas
Reviewed 9 July 2015

I stayed here over the Memorial Day weekend. My room was so relaxing and furnishings top notch. Within walking distance of the train to downtown Chicago and close to airport. Without a doubt this will be my haven whenever I visit Chicago.

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Thank Gloria M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Gloria M, We greatly appreciate your review. We are very happy to learn that you had great Memorial Day weekend stay with us. Thank you for sharing that your room was relaxing with top notch furnishings. Thank you for your business. We would like to invite you back when in the area. Please do not hesitate to contact me...

Carol Stream, Illinois
Reviewed 7 July 2015

The hotel staff really went out of their way to make sure that myself and my family had the possible experience while staying overnight on the Fourth of July this year. The hotel was almost completely sold out, yet the front desk staff allowed me to check into a room prior to check, in time. I was instantly invited to...

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Helpful?
Thank SUPERCONMOM
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear SUPERCONMOM, Thank you for your 5-star review. It is great to learn that you had great stay with us. Thank you for sharing that our team members were incredibly accommodating. I’ll be sure to share your feedback with our team as we all take great pride in providing great service to all our guests. We greatly appreciate your business...

Reviewed 4 July 2015

We stayed here two nights for a meeting with the VA National Acquisitions Center. Rooms were quite nice with all the amenities. Hotel front desk upgraded my room without my having to ask based on my IHG membership. Beds were very comfortable. Rooms were quiet given the proximity to O'Hare. No noise at all. Bathroom was smallish, but had been...

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Helpful?
Thank WorldTraveler6548
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear WorldTraveler6548, We greatly appreciate your 5-star review! It is great to know that you had enjoyed your two-days stay with us during the VA event. Thank you for sharing that room was quite with comfortable beds. I m glad you liked our bathroom design. I’ll be sure to share your feedback with our award-winning Chef as he and his...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: $138 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline and Hotels.com so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Both rooms were had were very much the same, comfortable and clean”
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“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
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