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Crowne Plaza Chicago O'Hare

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1,055 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 983: English reviews
Madison, Wisconsin
Reviewed 6 May 2015

We chose this hotel because we had an international flight the next morning and wanted to leave our vehicle for eight days. Besides the parking, the room rate also included a shuttle to and from O'Hare. The room we had was immaculate, spacious, beautifully furnished, and offered a wonderfully comfortable bed. There was a coffee maker with provided coffee. One...

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Helpful?
Thank BLW597
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear BLW597, Thank you for your 5-star review! It is our goal to be great hotel-guests love and your feedback means a lot to us! Thank you for sharing that everything was first class during your stay. If you haven’t already, I would recommend visiting the Chicago Fashion Outlet Mall as it offers great shopping experience and it is just...

Chicago
Reviewed 6 May 2015

This is a well-run, centrally-located hotel in Rosemont. Walking distance to the convention center, the Rosemont Theater (right across the street), the mall and many restaurants. The rooms are comfortable and functional. There is an indoor pool. There is an onsite brick-oven (or coal-fired?) pizza place on the premises. Staying at the hotel also gets you a nice breakfast in...

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Helpful?
1Thank KenL60089
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KenL60089, Thank you for your review. It is great to learn that you had a great stay with us. Thank you for sharing that our rooms are comfortable and functional. I am glad you had some time to enjoy our indoor, heated pool. I’ll be sure to share your feedback with our award-winning Chef as he and his team...

Reviewed 5 May 2015 via mobile

Very close to the airport and the shuttle runs every 30 minutes. The rooms have been updated and received a nice upgrade when I checked in! The bed is fantastic and has great pillows. The room has a coffee maker and it makes good single cups! The staff is fantastic! The food is amazing and has a very good bar!!...

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Helpful?
Thank Joel V
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joel V, Thank you for your 5-star review! We are thrilled to learn that you had great stay with us. I am glad you like our newly renovated rooms. Thank you for sharing that our beds are fantastic and that the service throughout the hotel is amazing. We greatly appreciate your business and would like to invite you back...

CUDAHY
Reviewed 5 May 2015

Room on 2nd floor near elevator and ice machine. Easy Check In - Early Check In allowed - much appreciated as I was in town for the Gem Show across the street and wanted to get shopping ASAP. Room was comfy - 2 queen beds with a refrigerator and safe. Ceiling to floor windows overlooked the Rosemont Theater. There is...

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Thank janevada
Lee's Summit, Missouri
Reviewed 4 May 2015

My stay was absolutely perfect from check in to check out. The room was beautiful and very clean. Absolutely no noise from airplanes which I surprised about. We ate and had drinks at the hotel bar. Our waiter (Miz?, I think I spelled that correctly) was fabulous and food was very good.

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Thank Andrea P
Westerville, Ohio
Reviewed 3 May 2015

I flew in for a conference at the hotel May1-3. I had requested early check in and this was fulfilled. I stayed in room 1230 which was overlooking Rosemont but also had a nice city view to the left. The rooms were nicely appointed and the mirror placement was excellent. The on site restaurant was very good and the portions...

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2Thank slhb
Seattle, Washington
Reviewed 2 May 2015 via mobile

Pleasant surrounding environment. Good sized conference rooms that sits about 40 people. Sound system is satisfactory. The king size bedroom is clean & the rooms with even numbers faces the Rosemont Theatre. The main & only minus point is the aircraft noise. Don't stay at this hotel or at least the even numbers room on the eighth floor if you're...

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1Thank Bernard1985
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear HotelCritic888, Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that our hotel is clean and our staff very nice. We deeply regret the unfortunate noise experience. Please rest assured that this is not a typical experience for our property. All our rooms are equipped...

Pleasant Prairie, Wisconsin
Reviewed 30 April 2015

I would first like to mention that I’m an employee of IHG. My reservation at the Crowne Plaza O’Hare was strictly for convenience as I had an early flight on Saturday. I waited to check in maybe 5 minutes tops. As I was waiting, I watched and listened to the Front Desk employee taking care of two Asian travelers that...

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Helpful?
Thank Joya D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joya D, Thank you for your 5-star review! Your feedback, as an “industry insider”, is very important to us. Thank you for sharing your check in experience and for recognizing William for his service. I’ll be sure to share your feedback with our team as we all share the same commitment to great service. We appreciate your business and...

Cincinnati
Reviewed 28 April 2015

I went to this hotel for the Electric Power Conference. Check -in was good - the front desk people were great. After I told them my name the found my reservation quickly and greeted / kept using my name to make me feel very welcome. Both nights after a long day on the conference / exhibition floor / networking events,...

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Helpful?
Thank Mike H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mike H, Thank you for your review. It is great to know that you had great stay with us during the Electric Power Conference. Thank you for sharing that the check in was good and that the front desk team was great. I am glad that our rooms met your expectation. I apologize for the unfortunate experience on your...

Baltimore, Maryland
Reviewed 26 April 2015

In town for a job training... The Crowne Plaza O'Hare was a very accommodating. I flew into town around 7:30am. I got to the hotel around 9am and was allowed an Early Check-In. My training started at 1pm, so I was very appreciative. The room (903) was very nice aside from a view of the parking garage roof and street....

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Helpful?
Thank JAD68
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JAD68 We greatly appreciate your review. Thank you for sharing that you had great stay experience during your Windy City Training program. I hope that next time you’ll have some time to visit our indoor heated pool and/or fitness center featuring the Life Fitness equipment. Thank you for your business. We are looking forward to your next visit. Please...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: $140 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Priceline so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are clean, staff is very unfriendly”
 of 5 bubbles 836dinahw, 28 Mar 2017 | Read review
“No matter what room you booked don't trust this hotel”
 of 5 bubbles dldombro3, 27 Mar 2017 | Read review
“Be nice to the clerk and politely ask if an upgrade is available. If no, smile and say "Thank you". The clerk is only doing their job.”
 of 5 bubbles wolfcookie, 27 Mar 2017 | Read review
“Both rooms were had were very much the same, comfortable and clean”
 of 5 bubbles lisamC1825TY, 19 Mar 2017 | Read review
“Very good overall experience”
 of 5 bubbles colleeng333, 28 Feb 2017 | Read review
5 of 5