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Sheraton Suites Chicago O'Hare

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6501 Mannheim Road, Rosemont, IL 60018
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (206)
Room & Suite (31)
Videos (1)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 21-03-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Suites Chicago O'Hare
Updated 21-03-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 19 hotels in Rosemont
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
After taking our complimentary airport shuttle, settle into your spacious accommodations at Sheraton Suites Chicago O'Hare. Whether you are visiting for business or pleasure, our Rosemont hotel is located down the street from Allstate Arena and within 2 miles of the Rivers Casino, the Fashion Outlets of Chicago, and Donald E. Stephens Convention Center. In the morning, start your day off right with a stop by our 24/7 fitness center, featuring strength training equipment and cardio machines. Full-service dining is served at Myrick's, our in-hotel contemporary American restaurant, offering a selection of healthy lunch options and a delicious dinner menu, all of which is available from room service. We proudly serve signature Starbucks® beverages in our lobby cafe. When you return to your executive-style suite, enjoy our newly renovated bathrooms, a separate living area, a wet bar and a pair of 55" TVs. End the night with a peaceful night's sleep in our luxurious plush beds at Sheraton Suites Chicago O'Hare.
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Full view
Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Free shuttle or taxi services
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Safe
Seating area
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
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964Reviews15Q+A100Room tips
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Popular mentions
Lewis D wrote a review May 11
Charleston, South Carolina100 contributions167 helpful votes
The Sheraton Chicago OHare Airport Hotel entire staff treated me with the courtesy and attention you expect from a fine hotel. The room was also clean and spacious. A special 'Thank you to Leah Casto for your true professionalism and great conversation. Please share this note with your management.
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Date of stay: May 2021
Rooms
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Room Tip: All the rooms are the same size.....
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Michael B wrote a review Jul. 2020
Pittsburgh, Pennsylvania34 contributions60 helpful votes
Hotel's Favourite
For the record I am a high status Marriott elite member and travel a lot. And I don't seem to stay at too many Sheraton properties. I am currently checked in here and let me be clear, ignore the previous negative review(there is NO bad smell at all)!! This hotel is wonderful and so are the hard working staff! Yes it is currently a different atmosphere in the height of Covid19. There aren't nearly as many travelers and it definitely takes some getting used to. The Sheraton Suites Chicago O'Hare though makes you feel welcome the moment you check in. I can't remember a hotel stay in a long time where I received so many smiles. Friendly and attentive describes all of them. Leah at the front desk has really gone above and beyond. Need extra towels? She brings them up. Need some utensils? Leah's there again. I call her a rock star and I mean every word. Jerri is also at the front desk and just has a welcoming personality. Braulio at the desk has been really helpful when i am getting packages delivered and just fun to talk to(Actually everyone there is). Oscar i have only recently met but definitely is friendly too and very professional. John the director of engineering is so darn down to earth and will help get any maintenance problem addressed right away. Had an early tv issue and John was invaluable in getting it fixed. His awesome personality is infectious. And yes, they all wear masks. The 2 top mgrs are Brandon who has really been helpful to me if I need something and super nice. And the GM's name is Russell who is probably 1 of the top 3 GM's I have ever met and gotten to know. He puts his heart and soul into this hotel and it shows. And with Covid there are of course things that are now different like no restaurant and limited staff at times. So you see Russell doing everything from answering phones at times to his GM work. And everything in-between. He is a damn good GM trust me and I enjoy speaking with him. As for the hotel itself, there is definitely some construction but it's on and off. If you are in the room you can't hear any of it. I can't wait to see the end result. The rooms are nice imo, the tv's are huge. 55 inches with HD. Lots of channels and 4 HBO's. Plus there are streaming services available on the TV like Netflix and HBO and Youtube. This hotel is made up of suites and my room is really big and spacious. Fitness Center is really big and well-equipped. Restaurant isn't open but they have a limited menu to choose from most days. And because of Covid the Club lounge isn't yet open. Look the bottom line for me is this: I will be at this hotel for awhile yet and am really glad I'm here. The location is nice, lots of nearby restaurants and stores, near the airport but not close enough to hear the planes, and a truly awesome staff. i would highly recommend this hotel to anyone and will definitely keep coming back.
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Date of stay: July 2020
Value
Cleanliness
Service
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hassler53 wrote a review Mar. 2021
1 contribution
We had a great stay at the Sheraton Suites Chicago O'Hara. They were covid friendly,safe and clean. The rooms were spacious and newly done. I would highly recommend this hotel and will certainly stay again.
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Date of stay: March 2021Trip type: Travelled as a couple
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Christian S wrote a review Mar. 2021
92 contributions1 helpful vote
This place was a huge disappointment from the start. PROS - very large, nicely decorated rooms - 5 minutes from the airport CONS - Dirty. My bed sheets had not been changed from the previous guest. Their was hair all over the bathroom. The sink had clearly not been cleaned, with toothpaste and I'm not sure what else stuck to the sides from the previous guest. I mentioned this at checkout, and they didn't even say sorry - just "next time, call us" - Unprofessional Service. Nobody was welcoming, not even after hearing my airline lost my bag in Switzerland. Nobody asked how my stay was. Not a single employee even had a uniform on. - Shuttle. I called the hotel from the airport to ask about the shuttle. It took 30 rings for them to answer. I was told to go to terminal E, and that's it. He didn't tell me when it would arrive or what it looked like or where to wait for it. The shuttle drivers both there and back weren't welcoming at all and drove crazy, even in the shoulder of the freeways. The morning shuttle was filled, making guests wait for 20 minutes outside at 5:30AM for another one. It's an old hotel that's showing signs of wear and tear, however it would be a great place to stay if only they had clean rooms and friendly service. Come on Sheraton/Marriott, you can do better.
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Date of stay: March 2021Trip type: Travelled on business
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Response from Leah Casto, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded Mar. 26, 2021
Dear christiansE3167FF, We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Sheraton Suites Chicago O'Hare, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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U H wrote a review Mar. 2021
Noblesville, Indiana10 contributions22 helpful votes
Thanks to the staff at Sheraton Suites O'Hare we had a very pleasant stay over the weekend, especially Alex who went above and beyond to acommodate our specific requests. We've stayed several times here over the years and we have always found the staff kind and welcoming, the rooms clean and comfortable and the service great even during these difficult times when standards are hard to maintain. It is expected though, out of precaution, that some amenities and services are limited
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Date of stay: March 2021Trip type: Travelled with family
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PRICE RANGE
US$107 - US$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rosemont, rosemont sheraton
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
296
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Frequently Asked Questions about Sheraton Suites Chicago O'Hare
Which popular attractions are close to Sheraton Suites Chicago O'Hare?
Nearby attractions include Wolff's Flea Market (0.9 km), Allstate Arena (0.9 km), and Shoeless Joe's Ale House & Grille (0.2 km).
What are some of the property amenities at Sheraton Suites Chicago O'Hare?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a fitness centre.
Which room amenities are available at Sheraton Suites Chicago O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Suites Chicago O'Hare?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Sheraton Suites Chicago O'Hare?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Suites Chicago O'Hare?
Conveniently located restaurants include Harry Caray's Italian Steakhouse, Cafe la Cave, and Maharaja.
Are there opportunities to exercise at Sheraton Suites Chicago O'Hare?
Yes, guests have access to a fitness centre during their stay.
Does Sheraton Suites Chicago O'Hare have an airport shuttle?
Yes, Sheraton Suites Chicago O'Hare offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Suites Chicago O'Hare?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Suites Chicago O'Hare?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Suites Chicago O'Hare offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.