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Sheraton Chicago O'Hare Hotel

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#11 of 18 Hotels in Rosemont
Certificate of Excellence
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1 room 2 adults 0 children
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709 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Sauk Rapids, MN
Reviewed 5 September 2014 via mobile

I reserved this hotel after getting my Garth Brooks tickets. I can't say enough great things about it. From check in to check out it was perfect! At check in they were very helpful with giving recommendations. Our room was way nicer than we expected. We reserved a 2 bed queen traditional room and were given a 2 room suite....

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Helpful?
Thank boomercostello
Austin, Texas
Reviewed 23 August 2014 via mobile

My flight was delayed through Chicago and I missed my connecting flight home. I pricelined this hotel and I was really impressed! The entire staff was friendly, courteous, and helpful. The room was HUGE- a suite, in fact. The shuttle goes to the airport 24/7 (every 20 or 30 minutes depending on time of day) and you can easily catch...

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Thank donyastockton
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear donyastockton, Thank you for the great review and sharing with everyone! We are glad that you enjoyed your stay and hope to see you again very soon. I will share for the entire team to see. Very best, Paul C

Tewkesbury, United Kingdom
Reviewed 20 August 2014

we stopped for one night after flying in from London before heading onwards the next day. the collection from the airport was good as we landed at terminal 5 and you have to ring to be collected from there which we did and they arrived within 5 minutes. we found the front desk staff very helpful, and the room was...

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Thank neil h
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear neil h, I am so happy to hear that you enjoyed your stay. Thank you for sharing and we all look forward to seeing you the next you find yourself in the O'Hare area. Cheers, Paul C.

Charlotte, North Carolina, United States
Reviewed 19 August 2014 via mobile

I've been coming to this hotel every quarter for the last 3 years and I can honestly say, I'm going to miss it since I won't be traveling to Chicago anymore. Great place to stay, great staff. They have an excellent bar/restaurant on site and Harry Carrey's is right next door. This place knows how to take care of travelers.

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1Thank drchrisdmd
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear drchrisdmd, I am so disappointed to hear that you will not be returning to the O'Hare area. Thank you for your business over the last three years. We truly appreciate you. Feel free to call upon me should you find yourself back. Very best, Paul C

Springfield, Illinois
Reviewed 15 August 2014

We were very pleased with this venue for an annual conference. The sales department was extremely professional and made us feel like a valued customer. The entire hotel staff helped make our event a success. Our conference participants enjoyed the newly remodled rooms and raved about the food. The hotel is near outlet shopping and plenty of restaurants. We will...

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Helpful?
Thank Laura S
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Laura S I am so happy to read your note. It will posted in the associate cafeteria so the entire team can read your kind words. Thank you! Very best, Paul C

Reviewed 14 August 2014

It is convenient to airport as it has free shuttle bus every 20 mins. Room is spacious. However, its service is not up to standard and needs improvement. We arrived hotel before 2pm on check-in day. We noted that the check-in time should be after 3pm. However, the reception seems not helpful enough to check any room available for our...

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Thank fcxfcxfc
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear fcxfcxfc Your feedback is very important to me. Thank you for taking the time to share. Your notes about the guest services experience have been addressed along with the timing of your room readiness. Please know this is not indicative of the experience we are known for delivering. I would greatly appreciate an opportunity to regain your trust. If...

Antibes, France
Reviewed 10 August 2014

I stayed one night in this hotel. There is a free shuttle to the hotel running every 20 mins during the day (you need to call after 11pm). At the airport, just go to the Bus Central (follow the signs). From there, 8 mins to the hotel. The staff was friendly and professional, one of the fastest check-ins I've ever...

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1Thank french_carioca
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear french carioca, Thank you for taking the time to share your recent feedback! I truly appreciate your time. All the best, Paul C

Houston, Texas
Reviewed 10 August 2014 via mobile

The price was right $120! The rooms are large in what looks like a former Embassy Suites. And they have a convenient shuttle every 20 minutes. But.... The maids knocked loudly on my door at 7:30 am which seems aggressive and the shower head in room 923 pointed directly into the wall making it comical and next to impossible to...

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1Thank George Y
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear George Y I appreciate you taking the time to share your feedback of the hotel. I have shared the details with our Director of Housekeeping and Director of Engineering. I'm sorry we were unable to exceed your expectations and would love an opportunity to show you an experience I know were capable to delivering. If you ever find yourself...

Haifa, Israel
Reviewed 8 August 2014

3-star 1970's hotel with oppressive architecture, and pretty large suites. Most floors appear to be out of service. Room was clean but had a ventilation issue which I suppose most rooms have. You will immediately smell some moss when you enter the room, but it fades away after a while. My major disappointment with this is that everything costs extra,...

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1Thank Eden C
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear E_C_0001 I am terribly sorry to read your note. We do wish we were able to provide complimentary parking but we cannot. I am pleased to tell you we purposely reduced are parking fees by over 50% compared to other hotels in the airport to compensate. Please know we do have several packages that are created to include items...

Bountiful, Utah
Reviewed 7 August 2014

I stayed at the Sheraton O'Hare in August 2013. This hotel has been remodeled, but has a very old floor plan. The hotel room doors open to a common atrium. This is typical of many 70's and 80's hotels. It feel especially strange that you have "windows" from your room looking on to the atrium. This is a large hotel,...

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Thank 1HotNana
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear 1 HotNana, I appreciate the time you took to share your feedback. If I was able to change the physical plant of the hotel to correct a few of the design issues you mentioned I would quickly do so. We aim to provide the best amenities and service experience in the area and I'm sorry we fell short. I...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 

Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 North Mannheim Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $174 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chicago O'Hare Hotel staff and other travellers.
8 questions
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Anchorage, Alaska
Michigan
over a year ago
Chelsea, Michigan
LA PUENTE
over a year ago

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Questions? Get answers from Sheraton Chicago O'Hare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of the runways”
 of 5 bubbles Duckhunter, 21 Mar 2017 | Read review
“The front windows are wide but the beds are at the end of the room so anyone will work”
 of 5 bubbles Rogelio_Cuellar, 16 Feb 2017 | Read review
“Ask for a room away from the elevators”
 of 5 bubbles kray257, 15 Feb 2017 | Read review
“Don't take the room on the 8th floor that is adjacent to the Club Room, #827- the TV will keep you awake at night.”
 of 5 bubbles thomassI9109EX, 18 Jan 2017 | Read review
“Request Club floor”
 of 5 bubbles HortenseLakewoodWA, 7 Dec 2016 | Read review
5 of 5