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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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209 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 208: English reviews
Reviewed 9 August 2016 via mobile

I've stayed at this hotel frequently on business. Each and every time I arrive I am greeted with a smile and excellent service. Jacqui is particularly helpful and goes above and beyond to be sure the check in process is smooth and my stay is fantastic. 2 thumbs up!

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Helpful?
Thank DM126789
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear DM, Thank you so much for your fabulous review and your kind words regarding our staff. Jacqui takes takes it upon herself to ensure each guest has a memorable and fantastic experience. Thanks for sharing yours. Regards, Scott C.,AGM

Grant Park
Reviewed 7 August 2016 via mobile

Be aware when you check in Fairfield Inn will double debit your stay without making you aware that this is their policy. It has been 6 days since I stayed there and no credit back. Hotel manager will not return my call. Find another hotel to stay.

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Helpful?
Thank Douglas V
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Douglas, I apologize for the oversight we had, I hope and trust the issue has since been resolved. Feel free to reach me personally at the hotel if you would like to discuss this issue any further in advance. Robert P. GEA

Frydlant nad Ostravici, Czech Republic
Reviewed 22 July 2016

Our issue was a wedding nearby with people coming from many states and also from overseas. Some people said they needed a room, changed their minds, changed their minds back and then changed their minds a third time. Keeping track of all the rooms and reservations nearly drove me nuts. I started working with an employee named Cecily who was...

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Helpful?
Thank Tilcum
Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Tilcum, Thank you so very much for your kind words regarding Cecily. She is truly a "rock star" and always goes above and beyond for all our quests to make each experience exceptional. I hope should your travels bring you back to the St. Charles area you'll remember us. Regards, Scott C.,AGM

Singapore, Singapore
Reviewed 7 July 2016

My son had surgery the next a.m. and it was great to be just a couple minutes away for a 5:30 a.m. arrival. Nice king suite with refrig and mic; sep bedroom with door; 2 tv's; room for rollaway with hide a bed as well. Worked well for 2 adults and 2 kids

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Helpful?
Thank Lisa_usaexpat
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lisa, Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear the accommodations worked out well for you and your family. I trust all went well for your son. Again, thank you for taking the time to review us, Warmest regards, Scott C., AGM

Saint Charles, Illinois
Reviewed 30 June 2016

We were making a swing thru old haunts, visiting friends and this was our first visit to The Fairfield Inn and Suites in St. Charles. A great choice! Clean, comfortable, great value, great staff, great location. We were surprised at the amenities, the spread at breakfast vs. the others in this category. We will definitely be back and if you...

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Helpful?
Thank rcl5
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear rcl5, Thank you for this fantastic review. First and foremost we hope you had a great time visiting your friends in the area and pleased to hear our location was perfect for your needs. Thank you for acknowledging our great staffs hospitality, We really do try and make each guests stay memorable. We look forward to seeing you again...

Reviewed 3 June 2016 via mobile

Joanna at the front desk made us commited people to stay here. We came from Wa. state for an event at Moose International to find we made reservations at wrong Fairfield. She was over the top helpful in getting us a room here. Not so much to Naperville. Joanna is over the top on customer service! Thank you St. Charles!...

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Helpful?
Thank Lois K
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lois K, Thank you for staying with us for your event. Joanna does an amazing job here and we are pleased you could experience her top notch hospitality. We hope to see you and your group back again in the near future Best regards, Rob P GEA

Reviewed 26 May 2016 via mobile

The staff is great and polite expecially Jacqui at the front desk. She always greeted me coming in at out and what she could do that make my day a better stay at the hotel. The rooms are beautiful and clean the breakfast is great and internet fast.

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Helpful?
Thank Paul H
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Paul H, Thank you for the terrific review. We truly appreciate your time to review our hotel and experience our hospitality. Jacqui does a wonderful job with each individual guest and always putting a smile on everyone's face. We look forward to seeing you again in the near future Robert P Gea

Champaign, Illinois
Reviewed 23 May 2016

I purposely stay at the Fairfield Marriott St. Charles, Illinois for several reasons. 1. The people are warm and welcoming, any issues I have ever had have been resolved and taken seriously. 2. The rooms are always clean, neat and orderly for my stays 3. Breakfast in the morning is well stocked and prepared properly, when I need a to...

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Helpful?
Thank robY7211DR
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you Sir! We truly appreciate your kind words and loyalty. We hope to see back again very soon. Respectfully, Scott C., AGM

Roswell, New Mexico, United States
Reviewed 22 May 2016

I stayed at the hotel for a conference and was very impressed. The rooms were ready when we got there, including the crib. There was nice parking and a good breakfast. The location is very good with shopping and restaurants in walking distance. The room was comfortable and the bed was nice. I was most impressed by the friendliness and...

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Helpful?
Thank Alan G
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Alan G, Thank you for the incredible review. It was our pleasure to have you stay with us for your conference, As you said our location is perfect for shopping and eating at different restaurants just in walking distance. Kudos to you for acknowledging our staffs hard work , They always put our guests first. We hope to see...

Aurora, Illinois
Reviewed 17 May 2016 via mobile

We recently attended a wedding and a block of rooms had been reserved. I was able to get in my room and little early. We had a shuttle back and forth to the wedding venue. The room was clean and the staff was awesome. The free breakfast was great. Not just juice and donuts!

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Helpful?
Thank marybethp459
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you marybethp459, It sounds as though you had a wonderful time with family and friends at the wedding. I'm pleased we could be a part of it. Thank you for your kudos to the staff we all appreciate that very much. We hope to see you back should your travels bring you back to the St. Charles area. Thanks...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Region: United States > Illinois > Saint Charles
Price Range: $159 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
1 month ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
 of 5 bubbles boxingirl8, 27 Feb 2017 | Read review
“3rd floor is best”
 of 5 bubbles bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
 of 5 bubbles Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
 of 5 bubbles wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
5 of 5