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    Holiday Inn Express & Suites Chicago West - St Charles

    155 38th Ave, Saint Charles, IL 60174-5419
    +1 877-859-5095
    Hotel website
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    2017-11-05 2017-11-06
    US$92
    US$92
    US$92
    Traveller (20)
    Room & Suite (14)
    Pool & Beach (4)
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    Overview
    • Excellent30%
    • Very good21%
    • Average15%
    • Poor17%
    • Terrible17%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Hampton Inn & Suites Chicago-Saint Charles
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    Rooms
    Nov 5Nov 6
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (147)
    There are newer reviews for Holiday Inn Express & Suites Chicago West - St Charles
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    21 - 25 of 146 reviews

    Reviewed 17 August 2016

    When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets...More

    Thank Andrew v
    Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 19 August 2016

    Dear Andrew, My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am...More

    Reviewed 10 August 2016

    We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended....More

    Thank carbobdoo
    Reviewed 5 August 2016

    Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank Kyle A
    Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 6 August 2016

    Dear Kyle, I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize...More

    Reviewed 2 August 2016 via mobile

    The recent reviews here sum up my feelings about this place. It is disgusting and I cannot believe they expect people to stay here. Dirty, smelly and the construction is terrible. I had to call them to ask if they were open because really, it...More

    1  Thank kaykat4533
    Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 16 August 2016

    Dear Kaykat4533, Thank you for providing feedback regarding your recent stay, it is important to us to hear from our customers. Please rest assured that we are addressing the issues reported and several changes will be taking place. We thank you for your business and...More

    Reviewed 1 August 2016

    I booked two rooms at St. Charles Country based on reviews and unfortunately for me the reviews were false. Reviews stated that hotel renovations were complete and pool was open. Far from the truth. This hotel looks like it should be closed and rooms smell...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank reynaldooso
    Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 13 August 2016

    Dear Reynaldooso, We thank you for taking the time to provide a review of your recent stay. I can assure you that the reviews are not faked or modified in any fashion. We greatly thank you for your business and we hope you will come...More

    Hampton Inn & Suites Chicago-Saint Charles
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Indoor pool
    Details
    • Price range
    • US$98 - US$180 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Saint Charles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 83
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Holiday Inn Express & Suites Chicago West - St Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Illinois >
    • Saint Charles
    • Also Known As
    • Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles ,
    • Country Inn And Suites By Carlson, St. Charles ,
    • Country Inn Saint Charles ,
    • Saint Charles Country Inn
    Add Photo Photos
    Traveller (20)
    Room & Suite (14)
    Pool & Beach (4)
    Dining (3)
    Hotel & Grounds (25)
    Bathroom (4)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    Giordano's
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    Mother's Pancake
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    .15 km away
    Nearby Attractions
    Arcada Theatre
    191 reviews
    3.63 km away
    Downtown St. Charles
    81 reviews
    3.69 km away
    Pottawatomie Park
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    Ask a question
    Questions & Answers
    Robyn K
    4 November 2016|
    Answer
    Response from carbobdoo | Reviewed this property |
    Sorry but I don't know if there is a washer/dryer. Maybe you can call the hotel and ask. Also ask if they are done with their construction
    0
    Votes
    Room Tips
    "Everywhere in Hotel was clean well-lit"
    Read review
    "stay away until the construction is completed"
    Read review
    "Don't stay here"
    Read review
    "I had room 233 which was more than decent. It had a king bed, a pull out sofa and two 37" TV's."
    Read review
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