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Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
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143 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, St. Charles
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Showing 142: English reviews
Orland Park, Illinois
Reviewed 20 March 2016

I have read numerous reviews and was VERY skeptical to stay at this hotel...Yes when we arrived the front of the building is torn up..(but they are in the midst of remodeling and it is expected)...The front desk receptionist was very nice and friendly....Our room was just fine and very clean..... They had a lovely free breakfast buffet in the...

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Helpful?
1Thank LLS222
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear valued guest, Thank you for reviewing your recent stay with us, we appreciate you taking the time to do so. I am thrilled you enjoyed your time with us despite the renovations taking place, thank you very much for giving us a chance! We hope to see you again when the project is finished! Best regards

Rosemont, Illinois
Reviewed 11 March 2016 via mobile

This hotel has drastic problem with black mold around the bulding plus in the rooms by the window wall. It's very danger for anyone to be around 100 feet of the hotel. I had to check out from the hotel because city came out to shut down the hotel. The hotel is closed. Stay at the Hampton Inn or Marriott...

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Thank Eric S
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Eric, Thank you for taking the time to share your concerns about the property. The hotel is not closed, but I will be looking into the concerns you have shared with us. Thank you for staying with us, we hope you will give us another chance in the future. Best regards

Reviewed 1 March 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank jeannev432
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Chicago, Illinois
Reviewed 28 February 2016

Booked a block of rooms for a large gathering. No warning about the construction from the hotel - should have read the recent reviews. Hotel is a disaster zone right now (Feb 2016) - can't even see the front entrance. Hot tub is broken. Construction noise and debris throughout property. Hotel staff failed to go the extra mile to make...

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Thank B H
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear valued guest, We are very sorry your recent stay with us was unsatisfactory. Renovations at the property are noted on all websites as well as discussed with guests prior to your arrival, I am sorry you were not made well aware of the circumstances. The reservation were booked at a highly discounted rate as well as the front desk...

Indiana
Reviewed 26 February 2016

Hard to tell on site that there is construction. Materials everywhere. Ants in room. Had to switch. Hot tub broken. Booked here for pool. Pool broken too. Fire alarms set off by const. Dusty hallways. No fire exits

Review collected in partnership with Country Inns & Suites By Carlson
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Thank R9537VNstephanieh
El Dorado, Arkansas
Reviewed 24 February 2016

This hotel is under major renovations and is a nightmare! There was a tarp over my window which blew so loudly constantly that I could not sleep at all. I requested a room without a tarp and was told there were not any available. I ended up having to switch hotels (costing more than I had budgeted for this trip!)...

Review collected in partnership with Country Inns & Suites By Carlson
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Thank ashleybF5990KV
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

My sincerest apologies for the dissatisfaction you encountered while staying with us. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am sorry this was not achieved. We hope that you will come back to our hotel once renovations are completed so...

Warren, Michigan
Reviewed 22 February 2016

So I drove 6 hours from Michigan to this hotel, comes to find out that my reservation was canceled due to hotel constructions. They didn't bother to inform me before, and they waited until I arrived to inform me with the great news. They called another hotel around the area, and asked them if they will honor my rate, which...

Review collected in partnership with Country Inns & Suites By Carlson
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Thank ginoj894
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Gino, I am very sorry your reservation was cancelled due to the renovations. The staff called the phone number on file as soon as our issue was found in hopes of saving you a bit of a headache, I am sorry we were unable to inform you of the issue prior to your arrival. Thank you for booking with...

Murfreesboro, Tennessee
Reviewed 10 February 2016

I frequently stay at Country inns because they offer a good value for your money. While this hotel was ok, they were doing construction the whole time I was there and my window had a blue tarp across it so I couldn't even see outside.Also, the tv and internet were regularly being knocked out due to the construction. On the...

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Thank Jim O
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Jim, Thank you for staying with us during your recent trip to St. Charles, IL. We are extremely sorry for the issues you experienced due to the construction. We hope to see you again in the future when the project is completed. Best regards

Aurora, United States
Reviewed 10 February 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Mona V
Springfield, IL, United States
Reviewed 6 February 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Sydne L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Ave, Saint Charles, IL 60174-5419
Region: United States > Illinois > Saint Charles
Price Range: $219 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
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Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn
Hotel Style:
#5 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, St. Charles staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away until the construction is completed”
 of 5 bubbles andrewv623, 17 Aug 2016 | Read review
“Don't stay here”
 of 5 bubbles reynaldooso, 1 Aug 2016 | Read review
“I had room 233 which was more than decent. It had a king bed, a pull out sofa and two 37" TV's.”
 of 5 bubbles indystoprealtor, 31 May 2016 | Read review
“Avoid until construction is complete”
 of 5 bubbles 399bh, 28 Feb 2016 | Read review
“First floor is closer to the free breakfast. Second floor has a direct staircase in the middle of the hall leading to the lobby.”
 of 5 bubbles Jordan-SH7, 1 Jan 2016 | Read review
5 of 5