We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN Inn of St. Charles

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
BEST WESTERN Inn of St. Charles
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

342 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 337: English reviews
Chicago, Illinois, United States
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

We were given a smoking room which was disgusting. It was like sleeping in an astray. On the first night I asked to be moved and they claimed only a manager could do it, but refused to call one when I asked. The next morning I tried to get moved again and they claimed they were sold out, which was... More 

Helpful?
Thank Becky A
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your feedback. First, I would like to offer an apology regarding your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I... More 

Warren, Michigan
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

This is a great property! We had a king bed room which was located on the ground floor of what appeared to be a newer two-story building. The room was clean and it was quiet even though we faced the parking lot. It had a fridge and microwave and the WiFi signal was strong. It's within walking distance of a... More 

Helpful?
Thank rfross
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thanks for your review. We appreciate all of the wonderful compliments you shared with our other travelers. Thanks for the compliment regarding how well maintained our hotel is, we take pride in our appearance and appreciate when a guest notices our efforts. Thanks for the positive mention regarding our guest room amenities. Thank you for noticing the benefits of our... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

We stayed here 1 night. We had booked 2 nights but had a change of plans, and the man at the front desk allowed us to check out and cancel the second night. The room was large and very clean, in fact the facilities appear new (at least recently remodeled). Very nice continental breakfast too. We would surely stay again.... More 

Helpful?
Thank JPridmore
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear JPridmore, Thank you for taking time out of your busy day to share your experiences with the TripAdvisor community. We could not be happier that enjoyed your time with us and got to enjoy our complimentary Hot Breakfast Buffet. Our team are constantly striving to improve our facilities to ensure the best most comfortable experience for all of our... More 

Chicago
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 weeks ago

web site states continental breakfast. they do offer hot items also. Outdoor entrances to rooms, noise filters in a lot. None from adjacent rooms. 2 floors, no elevator. Updated baths, normal hotel decor in room. Clean, beds okay, I would have liked firmer. Gps couldn't find address, used Colonial Cafe, next door and found it.

Review collected in partnership with Best Western

Helpful?
Thank roadtrippersx2Chicao
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear roadtrippersx2Chicao, Thank you for sharing your feedback on your recent stay with us. I am sorry to hear that you experienced some noise during your visit. The next time you join us I would highly recommend asking about our spacious Executive Rooms which are 100% interior corridors. As you mentioned, we have recently made upgrades to all of our... More 

Freeport, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

We go to St Charles every year for the festival of the vine. and always try to stay here, it's only a short drive to Geneva where the festival is held. and you can take a cab there and back and , they have an out door pool.

Helpful?
Thank katiemoore2014
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for staying with us. I am so glad that you noticed the location and how close we are to the festival. I also noticed that you have made use of our swimming pool. I am happy to hear that you enjoy us. We hope that you return for the next festival and even sooner. Thank you for your... More 

Loretto, Tennessee
Level Contributor
13 reviews
3 hotel reviews
Reviewed 25 October 2016

The room was clean but not what I had expected from this chain of Hotels. We had a great stay but it was as well maintained as I had hoped. The staff were not great at English and it was difficult to explain our needs at times. It was a rundown type of location. I was disappointed and will not... More 

Helpful?
Thank claytonwilbanks
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Well first I would like to thank you for taking the time to fill out our survey. I understand just how precious time actually is. I am so sorry that that you did not enjoy your stay. I can assure you that you are safe at this location. I am glad to hear that at least you enjoyed your stay.... More 

Southern River, Australia
1 review
Reviewed 18 October 2016

Totally enjoyable experience. Staff are polite and attentative. Great breakfast , close to everything. Comfortable beds and good water pressure for showers. Large rooms, good parking, fluffy pillows, bonus was a guest laundry. Will be back

Review collected in partnership with Best Western

Helpful?
Thank Denise B
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

I am so glad to hear that you enjoyed yourself. I hope you do return. We would love to have you again. Thank you so much for noticing the work our staff puts forward to make you feel welcomed to our hotel. To make our home feel like your home. We pride ourselves in our customer service. Should you have... More 

Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 October 2016

Well located in St Charles, very clean and large room with super comfy beds and bedding. Good parking, felt safe. Quiet rooms even though off major street. We were able to have our dog, as we were attending the local dog show. There is an extra fee though. Wifi worked well, not slow. I would stay again.

Review collected in partnership with Best Western

Helpful?
Thank 233jillm
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you so much for staying at our property in St Charles. We appreciate all that you have said in regards to our comfortable bed and the hard work our housekeeping staff put forth to ensure the cleanliness of your room. I hope that the dog show went well for you. We pride ourselves in our customer service and I... More 

Racine
1 review
Reviewed 4 October 2016

Great room, quiet, comfortable, great price. Staff was very helpful, check in and check out process went quickly. Would recommend the facility to anyone visiting the area needing accommodations. The facility is in the center of St. Charles and close to numerous restaurants and shopping.

Review collected in partnership with Best Western

Helpful?
Thank Don P
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Don P Thank you for your 5 star review. Thank you so much for your great review on Trip Advisor. Thank you for writing about your stay with us here at the Best Western – St. Charles, Illinois. We were thrilled to read such a great recommendation for our hotel. It is always exciting to read that a guest... More 

Palatine, United States
1 review
Reviewed 27 September 2016

Excellent stay, front desk manager very accommodating as we got there early and he offered us coffee and got our room ready earlier. Colonial cafe next door good place for breakfast (if not eating at hotel). Also, close to theater. Another good place to eat McNally's up the street. Geneva another close town to visit - great stores and restaurants.

Review collected in partnership with Best Western

Helpful?
Thank Patricia R
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Patricia R, Thank you for your review and sharing your comments with our Trip Advisor Community. Thanks for the compliment regarding how excellent your stay was. Thank you for the positive mention regarding the location of the hotel. I agree with you the Colonial café right next door is a good place to eat, and they also have a... More 

25 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Bathroom (1)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Saint Charles
1.3 km away
Hampton Inn & Suites Chicago-Saint Charles
3.1 km away
Hilton Garden Inn St. Charles
Hilton Garden Inn St. Charles
#2 of 11 in Saint Charles
422 reviews
4.5 km away
Fairfield Inn & Suites Chicago St. Charles
Show Prices
Show Prices
Show Prices
1.1 km away
Courtyard Chicago St. Charles
Courtyard Chicago St. Charles
#5 of 11 in Saint Charles
128 reviews
1.9 km away
Country Inn & Suites By Carlson, St. Charles
5.5 km away
Comfort Inn & Suites
Comfort Inn & Suites
#2 of 2 in Geneva
128 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In addition to unbeatable value, and a great location at this St. Charles hotel, enjoy a complimentary local shuttle for groups of six rooms or more to the best the area has to offer. Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, Fox Valley Mall and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the BEST WESTERN Inn of St. Charles.After a full day out on the town, head back to this St. Charles BEST WESTERN for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed Internet access, cable television with HBO(R), a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary Hot Breakfast with free newspaper each morning, plus a fitness center and an on-site outdoor heated Pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. ... more   less 

Additional Information about BEST WESTERN Inn of St. Charles

Address: 1635 East Main Street, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: $104 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn of St. Charles 2.5*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, Priceline, Travelocity and Odigeo so you can book your BEST WESTERN Inn of St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Saint Charles
Saint Charles Best Western
Hotel Style:
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn of St. Charles staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from BEST WESTERN Inn of St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have been remodeled so there all good”
 of 5 bubbles katiemoore2014, 2 Nov 2016 | Read review
“Very spacious enough Room for 3-4 people with no worries”
 of 5 bubbles sparky200441, 24 Sep 2016 | Read review
“Upper floor was very quiet”
 of 5 bubbles CalTheRebel, 30 Jun 2016 | Read review
“The executive building has interior doors. The older building has exterior doors.”
 of 5 bubbles LoveBeaches1017, 16 May 2016 | Read review
“Ask for an interior room”
 of 5 bubbles chrisbA1461YF, 10 Feb 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay