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Best Western Inn of St. Charles

CancelonUS$99*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$109*
US$99*
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US$108*
US$108*
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Best Western Inn of St. Charles
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357 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Bridgewater, New Jersey
Reviewed 12 January 2016

no complaints. it has a bed, a shower, a fairly large room. included is a modest breakfast. the price is right. nothing special but it is more than enough for a nice stay here. couldn't find anything negative to say about this place.

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Helpful?
Thank David E
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

David E., Thank you for your comments on Trip Advisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel. Again we...

Tallahassee
Reviewed 7 January 2016

This hotel is our home away from home at least three or four times per year. The room is always clean and comfortable. They have a nice breakfast ( including hot items). The staff is helpful. there is a fitness room and a washer and dryer available for guests to use. It is a convenient hotel as it is close...

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Helpful?
Thank 40lornar
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

40lorna, I am delighted to hear you had a pleasant stay, thank you very much for your positive feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean rooms, the hot breakfast buffet, the hotel amenities, but most important, that our staff was friendly and helpful. It is wonderful to hear...

Morris, Illinois
Reviewed 3 January 2016 via mobile

Horrible place to stay. Their newly remodeled side was so outdated. The king jacuzzi was a cheap hotel style even by standards 20 yrs ago. I can't believe they're AAA rated. The tub was full of mold and crud (have pictures to prove it) due to poorly cleaned jets even after I ran a sanitizing tablet. Yuk. The free breakfast...

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Helpful?
Thank Gina Q
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Dear Gina Q., Thanks for your feedback. Your comments enable us to take action and make sure all of our hotel amenities are meeting guest expectations. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I sincerely apologize for the issues you experienced...

Illinois
Reviewed 9 December 2015

We've stayed at this motel twice. The first time, we stayed in the section right next to the office - where the room entrances lead directly to the outside, like an old-school motel. Those rooms were extremely average, bare bones, no frills, not that great. Fridge and microwave was nice. TV options very limited. But the bed was comfy. OK...

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Helpful?
Thank dschick
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Dschick, Thank you for your review and feedback. St. Charles is a great town with interesting and fun tourist attractions, one of my favorites is the Arcada Theatre. I was delighted to hear you enjoyed your stay in the newly renovated section of the hotel. We appreciate the candid feedback we received and welcome any opportunity to improve. I am...

Reviewed 14 November 2015

I had stayed at this property a few years ago and it was getting a little tired. I usually stay a two different hotels nearby, but both were full for this trip. I received a room in the South Building when I checked in, and I was not expecting much to be honest. The building and rooms appeared to be...

Review collected in partnership with Best Western
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Helpful?
Thank Mark2474
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Mark 2474, Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest noticed the upgrades the property just recently underwent. Thank you again for your review, we...

Oak Creek, United States
Reviewed 14 November 2015

We have stayed at this property once before. We got a room in the newly remodeled back section. The rooms are big & spacious...much less noise and light than the rooms in the older section. Its just nicer in that back section. We recieved a room on the second level of the old section. Too much light..too much noise. You...

Review collected in partnership with Best Western
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Helpful?
Thank Chris B
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Dear Chris Benning, Thank you for your review. Our goal as always is to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests requests. I am happy to report that we are in the process of making several...

Reviewed 12 November 2015 via mobile

All I can say is WOW! Best westeen has stepped it up!! Very impressed, had an awesome time at the hotel and in the shopping area!!!! There is so much to do in this beautiful town...great food, people...shopping!!! Had an absolute awesome time!

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Helpful?
Thank Renee Ellen C
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Dear Renee Ellen C., Thank you for your 5 star review and feedback on your last visit at the Best Western. St. Charles is a great town with interesting and fun tourist attractions one of my favorites is the Arcada Theatre. We are so happy that you and your family enjoyed your stay. Your review is a highlight of what...

Slinger, United States
Reviewed 10 November 2015

Be very careful during booking; was placed in smoking room first night and this was not identified when booking through Best Western website. Next day I requested a room change, hotel checkin clerk did not have the authority to do this and had to contact the manager/owner to get approval first.

Review collected in partnership with Best Western
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Helpful?
Thank Steve W
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Dear Steve W. Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. I apologize for the smoking room you received at check-in. I have looked into how this happened and corrective measures are taking place. We know you have many choices when it comes to lodging and we hope...

Lebanon, Indiana, United States
Reviewed 9 November 2015

The room was attractive, clean and spacious. The breakfast was excellent. Staff needs to tell guest of the additional seating in the basement for the overflow. Staff allowed guest to stand to eat without telling them of the extra room downstairs until after the fact.

Review collected in partnership with Best Western
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Helpful?
Thank Natella M
Arpit P, Manager at Best Western Inn of St. Charles, responded to this review

Natella M. First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you, during breakfast. I am so sorry, you had to stand while eating your breakfast. We are looking into the matter and will address this with our maintenance team immediately. I would...

Rayne, Louisiana
Reviewed 30 October 2015

This hotel is close to everything and keeps improving with each stay. They are constantly do improvements. This time our beds were brand new and so comfortable! Same with sheets and bedding. There is a free breakfast of waffles or pancakes. By nice people. Next door is the Colonial for meals.

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Thank Carole G

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In addition to unbeatable value, and a great location at this St. Charles hotel, enjoy a complimentary local shuttle for groups of six rooms or more to the best the area has to offer. Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, Fox Valley Mall and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the BEST WESTERN Inn of St. Charles.After a full day out on the town, head back to this St. Charles BEST WESTERN for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed Internet access, cable television with HBO(R), a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary Hot Breakfast with free newspaper each morning, plus a fitness center and an on-site outdoor heated Pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. ... more   less 

Additional Information about Best Western Inn of St. Charles

Address: 1635 East Main Street, Saint Charles, IL 60174-2372 (Formerly BEST WESTERN Inn of St. Charles)
Region: United States > Illinois > Saint Charles
Price Range: $116 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Inn of St. Charles 2.5*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Best Western, Hotwire, Priceline, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA and HotelQuickly so you can book your Best Western Inn of St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Saint Charles
Saint Charles Best Western
Hotel Style:
#1 Best Value Hotel in Saint Charles
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Inn of St. Charles staff and other travellers.
4 questions
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1 month ago
Benson
10 months ago

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Questions? Get answers from Best Western Inn of St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location for doing business in St. Charles.”
cply552, 17 Apr 2017 | Read review
“Rooms detached from main building are very quiet and ground floor located. Great for people with lots of luggage.”
Tourista47, 4 Mar 2017 | Read review
“All the rooms have been remodeled so there all good”
katiemoore2014, 2 Nov 2016 | Read review
“Very spacious enough Room for 3-4 people with no worries”
sparky200441, 24 Sep 2016 | Read review
“Upper floor was very quiet”
CalTheRebel, 30 Jun 2016 | Read review
5 of 5
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US$99* /night
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Prices are for 1 room, 2 adults
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