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Pheasant Run Resort and Convention Center

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Pheasant Run Resort and Convention Center
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767 Reviews from our TripAdvisor Community

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Showing 766: English reviews
Reviewed 4 days ago NEWvia mobile

This is my second visit to pheasant run resort. I attend the All Canada Show as a vendor. Check in was quick and customer service at check in and out was great. Our room was in the tower and was comfortable and clean we even had extra towels which I love. Only thing I didn't like was the extreme hot...

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Helpful?
Thank Sue B
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

I am so glad that you had a good time while you were with us for the All Canada Show and that our front desk team provided you with great service! I hope you will join us again when the show returns next year, or perhaps just a fun getaway. Be sure to look at our website and Facebook page...

midwest usa
Reviewed 1 week ago

This is a very nice looking property but our experience was not a good one. The cons include: a very noisy heat/ac/fan unit in the room that made sleep very difficult and dried the room out, leaving our skin and throat feeling terribly dry. Also, the bed was not very comfortable and the towels were minuscule and scratchy. The room...

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Helpful?
Thank kanddmom4
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your feedback with us. I apologize that your experience with us was not the best it could be. We appreciate you bringing it to our attention. We are in the midst of renovating both our guest rooms and public areas and am confident that we will be addressing some of the things you mentioned. If you...

Missouri City, Texas
Reviewed 1 week ago

Yeah, the pool area is nice, but the rooms are really small, dirty, and creepy. This applies to the hallways as well. The location is okay and I would recommend going to Giordano's, which is VERY close by to the hotel.

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Helpful?
Thank JMRpink
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us and I am sorry to hear that you did not enjoy our property. While our property is older, we are in the process of a brilliant renovation of our guest rooms that is sure to leave them looking fantastic. With all of our eateries, comedy club, pools, golf course and spa, we...

Northwest Indiana
Reviewed 2 weeks ago via mobile

This hotel is definitely outdated. Checking in there were 2 people working, there was 3 people ahead of us and 6 people behind us, then 2 other employees came out. We got a room on the 5th floor facing the golf course. It was nice enough. The bed didn't have a "comforter" but that wasn't a big deal. Wall unit...

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Helpful?
Thank tenabeana
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us. It sounds like you were able to really take advantage of a lot of our amenities! That is great. I apologize about the small line upon arrival and am glad our team was able to jump in and get everyone checked in. We are always offering fantastic promotions, both through sites like...

Lockport, Illinois
Reviewed 2 weeks ago

My overall experience we had a great time with family and friends, but. . .I'll be brutally honest - I was just surprised by how dated everything was. Pool was the best feature as is all the kid's activities. Room was spacious with nice view but there was this huge film of dust on the wall over the one bed....

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Helpful?
Thank am111kim
Chicago, Illinois
Reviewed 3 weeks ago

I shared a room with a friend, and we both paid when we checked out. Then, random charges starting showing up on my bank statement. When I called, I got all kinds of wild stories, and eventually found out their credit card swiping service was down the weekend I was there. That perhaps explains why their accounting manager was so...

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Helpful?
Thank pbattaglio
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for taking the time to leave us your comments, and we are sorry that you were disappointed during your stay. I apologize that we were not able to contact your roommate prior to her departure to collect their method of payment. I have spoken to our credit manager and he has assured me that we were able to...

West Bend
Reviewed 3 weeks ago

My wife and I, both in our early 60's, decided to try out the hot tub. As we descended the steps nearing the gate entrance, I slipped and fell heavily onto my back. I scrapped up my right arm trying to break the fall and badly bruised a toe on my right foot. This was caused by a number of...

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Helpful?
1Thank Digger437456
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

We take the safety of our guests very seriously and constantly look for ways to improve conditions. We will make this a top priority for our safety committee and evaluate all of our safety procedures and cleaning schedules to insure this does not happen again. Thank you for your valued feedback and we look forward to serving you again in...

Amsterdam, The Netherlands
Reviewed 4 weeks ago

The resort has multiple wings of rooms 2 swimming pools a restaurant and a conference center. The rooms are clean, the gardens are well maintained but everything else is pretty much outdated. Due to the swimming pools there is a smell of chlorine on the hallway and in the conference center area. The restaurant is far too expensive for the...

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Helpful?
Thank RC583
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for taking the time to share your recent experience with us and I am sorry to hear that it fell short of expectations. Our team works hard to ensure that everyone is able to check-in at the earliest possible time, but occasionally issues arise which prevent this from happening. I apologize that we were not able to provide...

Dixon, Illinois
Reviewed 4 weeks ago

I have stayed at this resort several times in the past and always have a good time. I recently took my girlfriend for a little getaway so we could have a night out and catch a comedy show. This was my girlfriends first time here and I couldn't shut up about how good the Sunday brunch is. A major reason...

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Helpful?
Thank EaglesFreak
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review and we definitely appreciate you spreading the word about our resort. We still offer our Jazz Brunch on special occasions. In fact, we will be offering our traditional brunch this New Year's Day. Our new Bourbon Street Buffet, although slightly less expansive, is at a much lower price . It allows everyone to...

Sydney, Australia
Reviewed 4 weeks ago

Attended the Doberman Pincher Club of America National Convention in October 2016. Perfect location and facilities for such an event, plus a few extras such as golf course on the doorstep. Other amenities such as pools and restaurants just OK.

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Helpful?
Thank RenaultDriver2014

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 E Main St, Saint Charles, IL 60174-5201
Region: United States > Illinois > Saint Charles
Price Range: $159 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 293
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Also Known As:
Pheasant Run Hotel Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Pheasant Run Resort and Convention Center staff and other travellers.
12 questions
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Questions? Get answers from Pheasant Run Resort and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one in the main part of the building. The expansions are run down.”
 of 5 bubbles JMRpink, 6 Jan 2017 | Read review
“Make sure advertised channels such as SHOW TIME actually are received. Staff blamed outage on snow storm. There was no snow storm.”
 of 5 bubbles Digger437456, 24 Dec 2016 | Read review
“tower rooms.....higher up for great views”
 of 5 bubbles EaglesFreak, 22 Dec 2016 | Read review
“Choose the tower rooms they are newly renovated and have great views of the golf course!”
 of 5 bubbles 494sueg, 19 Dec 2016 | Read review
“Room 902 .. small bathroom :) but very efficiently placed ..”
 of 5 bubbles lynbir1, 31 Oct 2016 | Read review
5 of 5
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