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Extended Stay America - Chicago - Schaumburg - Convention Center

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Extended Stay America - Chicago - Schaumburg - Convention Center
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75 Reviews from our TripAdvisor Community

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Showing 74: English reviews
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Reviewed 1 week ago via mobile

The hotel staff was pleasant and helpful in giving us a different room when we saw the bed wasn't clean. Hairs over the bedsheets. The second room was extremely better. Only thing missing was the latch for the security lock on the door. One more thing, this hotel allows pets which was fine. You didn't hear any barking, but you...

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Helpful?
Thank Monica A
00esa, General Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

Monica, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our associates resolved the issue you had in a timely manner and to your satisfaction. However, I am sorry for the cleanliness issue you experienced during your visit and regret the inconvenience it caused. I have shared your...

Ely, Minnesota
Reviewed 5 March 2017

I only had two things that could have been improved & being a picky person, this is amazing! One, in a room with a queen bed, the bathroom door swings into the small kitchen area. So we had to either keep the door closed or open it all the way up and prop it with a garbage can to hold...

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Helpful?
Thank icanoewenonah
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

The team and I appreciate your remarks. I'm thrilled to read that you were pleased with the customer service provided by our staff. They will be informed on the excellent job they are doing assisting guests. It is also good to know you enjoyed your room accommodations. Thank you again for your kind words. The staff and I would love...

Chicago, Illinois
Reviewed 2 March 2017 via mobile

Excellent Customer Service. The rooms are very spacious, and clean. Very quiet as well! The only problem I will say, is there under staff, sometimes you have to wait to get an employee. Other than that excellent hotel.

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Thank CristeonBond
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

The team and I appreciate your remarks. It is good to know our customer service was to your liking and that you valued your clean, spacious room. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Evanston, Illinois
Reviewed 8 February 2017

I stayed at the convention center for a short business trip and I couldn't be more pleased. The staff was helpful. Jessica was always friendly and helpful. Rooms were clean and it was right near everything. For the price this hotel can not be beat.

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Helpful?
Thank tyreex32017
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you found our staff helpful and your room clean to your liking for the affordable price you paid. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Charleston, South Carolina
Reviewed 6 February 2017

Came into town for a family emergency and this hotel was very accommodating with great rates for the entire week. It was clean and friendly. Definitely will consider this chain in future travels as I do not realize the weekly and monthly accommodations.

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Thank charlenebrooke1981
Chicago, Illinois
Reviewed 23 October 2016 via mobile

I stood here just for a night. Didn't have any trouble booking the night of. I booked online but had them adjust the reservation when I arrived because I brought my little dog with me. I stood in a non smoking suite. Thankfully it didn't smell like dog. I think that was my big fear with staying at a hotel...

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Helpful?
Thank YseniaGallegos
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

We appreciate you taking the time to share your experience. I am glad you valued our pet-friendly policy and that you received great customer service from our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 26 September 2016

Just a decent stay, neat room, no utensils in the kitchen but you have stove, so kitchen utensils is a must in case you would love to do some cooking. Bathroom is neat and tidy. seems like newly renovated. May be a little less worth the money.

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Thank Ramesh K
Springfield, Illinois
Reviewed 3 September 2016

We arrived about 1pm and there was no one behind the front desk, and no sign posted saying that the clerk stepped away. We waited for ten minutes before someone came up to check us in. We were given a room on the first floor, and as soon as we walked in it smelled of curry. I work at a...

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Thank ml08c
Reviewed 1 September 2016 via mobile

Matt and Jess are absolutely wonderful. They showed very courteous and professional customer service. I felt like I was home away from home. The rooms very extremely cozy and very clean. In the morning there is coffee and a fast grab and go breakfast cause we're all in a rush in the morning. This worked great for me. I'm definitely...

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Helpful?
Thank shornden
Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - Convention Center, responded to this review

Thank you for sharing your experience. I am more than pleased to read how well our staff members accommodated you during your stay. Also your compliments about the conditions of your room is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 29 August 2016 via mobile

This ESA has no ice machine. If you want ice during your stay, you must make your own. You get a kitchen pkg to take to your room. Room was adequate, nothing special. Vending machine in lobby. Disappointing.

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Thank L. Susan D

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Near Extended Stay America - Chicago - Schaumburg - Convention Center

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Schaumburg - Convention Center

Address: 51 East State Parkway, Schaumburg, IL 60173-5336 (Formerly Homestead Studio Suites)
Region: United States > Illinois > Schaumburg
Price Range: $88 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Schaumburg - Convention Center 2.5*
Number of rooms: 136
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Schaumburg - Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a bigger kitchen area, choose a room with 2 beds. I had one before, kitchen was bigger than when I picked one queen bed.”
icanoewenonah, 5 Mar 2017 | Read review
“upper floor”
ml08c, 3 Sep 2016 | Read review
“Higher floors are better.”
Lipika_wellness, 12 Jul 2016 | Read review
“Smoking rooms!”
Tykje, 2 Mar 2016 | Read review
“Stay somewhere else.”
418terin, 13 Jul 2015 | Read review
5 of 5