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Four Points by Sheraton Chicago O'Hare Airport

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695 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Reviewed 5 days ago NEW

I was served with a vegan plate which is tasteless. I touched the side bottom of the white plate and someone had stick a gum. It is disgusting. I brought it to the attention of the server and I only got a cold response, "I am sorry". Lesson learned is to prepare my own food. So, what else is dirty?

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Helpful?
Thank Sue B
Michigan
Reviewed 1 week ago via mobile

We stayed here on an airport layover... we used spg points. We have stayed in other O'Hare airport hotels- aloft, Sheraton, embassy suites... all were much better. This place was fine in the following areas- Nice check in/lobby and friendly staff. The airport shuttle was also quick and easy ... and the driver the next morning was especially friendly and...

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Helpful?
Thank cmusalsa
Chicago, Illinois
Reviewed 1 week ago via mobile

I've stayed at this hotel before. It's convenient to O'Hare airport but could use a make over. The room I stayed in last night was very Dusty. And the bathroom sink had cracks in it. If you like to collect little shampoos and conditioners, don't count on that here. They have Wall mounted containers of Shampoo,conditioner and body wash!!!

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Helpful?
Thank Colleen B
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Hello Colleen B, We appreciate the review and want to assure you that we are working diligently to update the property. Wall mounted amenity dispensers are the standards for all four Points hotels. We look forward to see you again. Regards, Arun

Reviewed 1 week ago via mobile

After paying a extra $62 on top of hotel rate for parking, very frustrating to return to hotel and your battery is dead and not 1 employee (including shuttle drivers) can take 10 min break to give you a jump. Instead they offer to make a call for you to get a jump which results in another $75 charge. Pay...

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Helpful?
Thank TSDtraveler
Saint Louis, Missouri
Reviewed 1 week ago via mobile

There were many things that needed attention at this hotel. The fixtures in the bathroom shower as well as the fixture over the night stand were broken. The mattress was soiled, as well as the carpet. The parking was not adequate and guest had to park on the street.

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Helpful?
Thank Smiley1029
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Hello Smiley1029, We appreciate you bringing the attention to details in your room. We are working diligently to upgrade the property and want to assure you that your satisfaction is our number one goal. We hope you will give us another chance to show you the updated property during your next visit. Regards, Arun

Fort Worth, Texas
Reviewed 2 weeks ago

I am not much for "fancy" places to stay, however I was attending a conference that was being held at this hotel in Chicago, and the proximity of this hotel to the airport could not be beat. They offer a free shuttle to and from the airport that runs every thirty minuets. There is no complimentary breakfast, however there is...

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Helpful?
Thank JMYeager85
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear JMYeager85, We appreciate you taking the time to post review and glad to hear about your experience at Four Points. We look forward to see you again. Regards, Arun

Reviewed 3 weeks ago

We had a family wedding in Chicago and we had about 60 guests from out of town staying at the four points sheraton. The staff was outstanding, helpful, polite, patient and efficient. The rooms were clean and the beds were very comfortable. Thank you to the front desk employees who made our stay so pleasant!

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Helpful?
1Thank Ruchel M
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Ruchel M, We appreciate the review and glad to hear about your experience. We look forward to see you again. Regards, Arun

Washington DC, District of Columbia
Reviewed 4 weeks ago

I just completed an overnight stay at this hotel and had a pleasant experience. The complimentary shuttle to/from the airport was quick and reliable, running every 20 minutes. The hotel staff were courteous and helpful. The room was clean and modern. I would stay here again.

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Helpful?
Thank MikeJet88
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear MikeJet88, Than you for taking the time to post review and we are glad to hear about your experience. We look forward to see you again. Regards, Arun

Oshkosh, Wisconsin
Reviewed 4 weeks ago

I felt the hotel suited us great for a one night stay to leave at 3 AM to catch an international flight. We book through a travel agent to have parking for 1 week, however, ended up not utilizing this service because of a change in flights. Was cheap for 1 night and 7 nights of parking - about $150....

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Helpful?
Thank tealchristine2712
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear teaclchristine2712, We appreciate you taking the time to post review about your experience at Four Points and glad to hear that you enjoyed the stay. We do serve coffee in the morning from 6am to 9am in the lobby and we do have coffeemakers in the rooms for guest to enjoy coffee anytime of the day. We look forward...

Panama City, Panama
Reviewed 4 weeks ago via mobile

Average hotel. Clean rooms and good shuttle service to the airport. The staff at the restaurant was dismissive when we asked if the happy hour was still available (there were still 15 minutes left). We were planning on eating there, but the attitude made us turn away.

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Helpful?
Thank Jairo G
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Jairo G, Please accept my sincere apology about the attitude of the hostess from Restaurant and I want to assure you that this is not the norm and we will address this right away. and hope you will give us another chance to make it up to you. Warm Regards, Arun

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 Irving Park Rd, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: $123 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
4 Points By Sheraton Chicago o`Hare Airport
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
5 questions
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best way to choose a good room is to stay somewhere else.”
 of 5 bubbles tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
 of 5 bubbles Ganders1984, 19 Jul 2016 | Read review
“Stay on higher floor as they do have parties in suites downstairs (weddings etc)”
 of 5 bubbles mistrey, 4 Jul 2016 | Read review
“maybe a higher floor is cleaner”
 of 5 bubbles auctioneerDePere, 5 Jun 2016 | Read review
“Away from the interstate. Room on the west side”
 of 5 bubbles Crashman1000, 29 Apr 2016 | Read review
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