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Four Points by Sheraton Chicago O'Hare Airport

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720 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 676: English reviews
Town and Country, Missouri
Reviewed 5 January 2015

We chose this hotel for our night after our flight from the Caribbean. Location is good, but that is the only plus of this hotel. The hotel overall is outdated. The rooms are not what you would expect from a Four Points, dirty and old. When we initially made the reservation we were told our reservation included breakfast and parking....

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Helpful?
Thank monicacv55
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear monicav55, Thank you for taking the time to write us a review. We are disheartened to hear you did not enjoy your recent experience at our hotel and apologize for the miscommunication in regard to the services included with your reservation. Providing excellent service to our guests is a top priority to our team, so we will share your...

Milwaukee, Wisconsin
Reviewed 29 December 2014

The location is good, their shuttle service is good, the restaurant that is adjacent to the hotel is also very good and the hallway takes you right to it, no need to leave the hotel or go outside really. The shuttle runs every 20 minutes, 24/7, no need to sign up or anything, to and from the airport. My only...

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Helpful?
Thank TheBeginner
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear The Beginner, We’re glad to hear we met your expectations during your recent stay with us and that you enjoyed our convenient shuttle service in addition to our delicious restaurant. We do apologize you were disturbed by noise from other guests as we understand the importance of a good night’s rest. Thank you for taking the time to write...

Reviewed 26 December 2014 via mobile

The location is great but, the pluses end there. The lobby smelled like a hamster cage. The bathroom had black hair in the tub and on the floor (my husband and I have blonde hair). There was an open/used bar of soap in the shower. There were burned out light bulbs in the bathroom. The thermostat did not work properly....

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Helpful?
Thank Diane G
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Diane G, We are very sorry to hear of your dissatisfying experience at our hotel. It’s very important to us to provide comfortable accommodations to our guests, so we apologize for the complications you encountered in your room. Rest assured, we have addressed your comments with housekeeping and engineering to ensure our rooms are maintained in top notch condition....

Springfield, Illinois
Reviewed 20 December 2014

I booked this hotel on Priceline, and did not know which hotel I would get. So, immediately I was excited when I was given Four Points for my bid. Then I came to TripAdvisor and read the reviews. I suddenly felt like the booking was a mistake. But I paid the money and it was non-refundable, and I only live...

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2Thank StevenSB88
South Lyon, MI
Reviewed 19 December 2014

Clean, quiet (which is very much appreciated in an airport hotel!), comfortable. I just think it's pricey for what you get. I normally stay in less expensive motels, but this was the only one near my business meeting that allowed dogs and also had a gym. It's fine, but I probably wouldn't stay here if my company wasn't paying for...

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Thank Andrea1018
Ottawa, Ontario, Canada
Reviewed 18 December 2014

I recently stayed at the Four Points Sheraton in Chicago on a business trip. I was there for a conference and they have a great facility to accommodate this type of a thing. Lots of different size halls to rent and host an event. The rooms were also good but the hotel is getting a little old. They were doing...

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Thank Alex L
Newark, New Jersey
Reviewed 14 December 2014 via mobile

I stay here frequently for work and couldn't be happier! The rooms are well appointed, recently remodeled and the staff at the front desk is absolutely fantastic. The beds here are among some of the comfiest hotel beds I've ever slept in. Will definitely keep coming back.

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Thank Jordan T
Tucson, Arizona
Reviewed 13 December 2014

A typical Four Points in many ways but a surly shuttle driver put us off immediately. It is not the hotel's fault that the airport authority has their shuttle service so far from the airport but they can make up for it by increasing number of shuttles. One group waited 40 minutes for the shuttle while we only waited 25...

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Helpful?
Thank B0bAZ
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear B0bAZ, We are very sorry for your disappointing experience with our shuttle service when arriving to our hotel as it’s our priority to provide prompt and friendly service to our guests to make traveling easier. Please rest assured that we have addressed your comments in regard to the shuttle and room maintenance with our team so that we may...

Independence,MO
Reviewed 7 December 2014

Stayed 2 night in November for training class. Food was great much better than most hotels. Room was partially updated beds nice but sliding glass door that opened to a super small once balcony did not lock. It was by major highway but heard no noise. Room decor boring Bathroom not fully updated. Awful smell in hallway. Reported to front...

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Thank pjladybug
New Hampshire
Reviewed 2 December 2014

I have to honest, I stay at a lot of hotels (too many to write about). When they are exceptional (good or bad), I will leave a review. That said, I’m frankly very disappointed by the Four Points O’Hare (in fact, I’m writing this from my room now). On the plus side, it’s close to the airport, the staff (in...

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3Thank NHSunFollowers
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear NHSunFollowers, It’s very important to us to provide a clean and comfortable experience to our guests, so we apologize for the conditions you described as this is not a reflection of our standards. Please rest assured that we are in the midst of refreshing our property and plan to update our guest rooms in the next phases of our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: $139 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
4 Points By Sheraton Chicago o`Hare Airport
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
blynne85, 7 Mar 2017 | Read review
“The best way to choose a good room is to stay somewhere else.”
tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
Ganders1984, 19 Jul 2016 | Read review
“Stay on higher floor as they do have parties in suites downstairs (weddings etc)”
mistrey, 4 Jul 2016 | Read review
“maybe a higher floor is cleaner”
auctioneerDePere, 5 Jun 2016 | Read review
5 of 5