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Best Western Troy Hotel

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Best Western Troy Hotel
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88 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Reviewed 2 April 2015

Just checked in to this place and pretty dissapointated. Hate to have to clean my own room but that's what I did. Tons of hair in the shower and on the bed. Stains on the curtains lampshade and bed spread. Sticky stuff of the table. Doesn't seem like a 120 a night hotel.Thought about staying at the super 8 next...

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Helpful?
Thank Arnold333
IHGCare, Guest Relations Manager at Best Western Troy Hotel, responded to this review

Dear Arnold333, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests, however, it seems that we were not able to execute an exemplary hotel stay experience due to the condition of the room type received. Please accept our sincerest apologies for the...

Missouri
Reviewed 11 March 2015

I stay in Holiday Inn Express hotels all around the midwest and thought this would be a good place to stay. The hotel could use some deep cleaning and updating of furniture and carpet but when I stay on an upper floor of a hotel and water backs up in the tub while taking a shower and bathroom sink there...

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Helpful?
Thank B L
IHGCare, Guest Relations Manager at Best Western Troy Hotel, responded to this review

Dear B L, Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry for the problems you experienced in the room you received and for any inconvenience this may have caused you. Rest assured your input will be...

Huntington Station, New York, United States
Reviewed 20 November 2014

Just passing through on our way to California. Got in late and left early so I can't comment on the hot breakfast, but the gentleman at the counter was friendly, the lobby nicely appointed and the room was perfect. Big, clean, comfortable and exactly what we needed.

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Thank misgif
Clinton, Illinois
Reviewed 2 November 2014 via mobile

This hotel was clean and the staff friendly! They had a very good hot breakfast with eggs, bacon, biscuits and gravy, cereal, fresh fruit, pancakes, coffee, juice, and milk. Pool was nice and heated! We had the family room with 2 queen beds and a nook with bunkbeds. The room had a big whirlpool tub that the kids enjoyed. This...

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Helpful?
Thank Bahasha
Boston, Massachusetts
Reviewed 7 October 2014

Stayed here a few times over the past month or so. Super easy on off access from the interstate. They have two Truck parking/RV spaces. There are also two truck stops across the overpass with tons of semi parking if you need it. The staff is very friendly and willing to help with any issues that arise. The only two...

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Thank Pat B
Pinehurst, Texas
Reviewed 11 August 2014

We were only passing through.......and having stayed at my share of HIE, this location was better than most. What made our stay better was not the usual clean and fresh room, nor the bed being comfortable but one thing.....Staff! We arrived on a Friday night (weekend staff) and the young man that only worked the weekend was one of the...

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1Thank TOM A
Reviewed 1 August 2014 via mobile

I had the opportunity to stay at the Holiday Inn Express in Troy, Illinois while my trk was being worked on at the Freightliner just up the road. The room was reasonably priced, spacious, excellent shower with awesome pressure. My particular room had a small kitchenette in it. Therefore, I was able to transfer my fridge contents from trk to...

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Thank Tommy W
North York Moors National Park, United Kingdom
Reviewed 17 June 2014

Recently stayed for a period of work. Decent location for restaurants and supermarket. Had a very good king room which was clean, spacious and airy. Great manageable a/c. Good internet and desk. Reasonable amount of film channels on the TV. Breakfast was typically holiday inn express which meant reasonable variety of hot and cold food. Friendly lady looking after the...

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Thank Philip C
Indianapolis, Indiana
Reviewed 4 June 2014

First, Ashleigh at the front desk was phenomenal. Bubbly, bright, and very helpful! All the staff were friendly and very approachable. I loved all the space, we had good-sized counters in both the microwave area and the bathroom. Everywhere was CLEAN! I like clean. I felt comfortable walking barefoot in the halls - which was good because my feet were...

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Thank CharlieCN
Oconomowoc, Wisconsin
Reviewed 21 May 2014

The HR for Holiday Inn must be working diligently on their hiring practices, because getting two excellent desk crews, with one in training, is pretty remarkable. The room again was clean, and comfortable.

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Thank Flatham

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our BEST WESTERN Troy Hotel offers an exceptional location located off I-55/I-70 at Exit 18 in Troy, Illinois. St. Louis businesses and attractions are just 20 miles southwest of the BEST WESTERN Troy Hotel. Leisure guests appreciate being close to all the fun that St. Louis offers. You can cheer for the Cardinals at Busch Stadium just minutes away. While in Troy, Illinois, hotel guests can visit the Gateway Arch, enjoy the St. Louis Zoo or visit the city's exciting museums, including the Science Center and Botanical Garden. Guests can also visit major Universities, such as SIUE, SLU, Washington University, and SWIC. Since the hotel is so close to St. Louis, corporate guests can easily get to the area's top corporate offices including Anheuser-Busch(R), Boeing, ConocoPhillips and Freightliner(R). Guests can also visit nearby attractions like Villa Marie Winery & Banquet Center, Gateway(R) Conference Center, Gateway Fun Park, Splash City Waterpark, Gateway Motorsports Park. In addition, be sure to take advantage of our free high-speed Internet, a well-equipped 24-hour business center and a 600-square-foot meeting room with accommodations for up to 20 guests. At our BEST WESTERN Troy Hotel, we offer the amenities that make every stay relaxed and comfortable. After a day of meetings, you can relax in the indoor pool or workout in the well-equipped fitness center. The complimentary, full hot breakfast bar lets you start your day off right. And our inviting rooms offer an oasis of comfort with upscale perks. With our dedicated and extraordinary staff, we will make your stay with us a time you will never forget. Book your stay at our BEST WESTERN Troy Hotel today. ... more   less 

Additional Information about Best Western Troy Hotel

Address: 2020 Formosa Drive, Troy, IL 62294 (Formerly Holiday Inn Express Troy)
Region: United States > Illinois > Troy
Price Range: $110 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Troy Hotel 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Troy Hotel Troy
Holiday Inn Troy
Troy Holiday Inn
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Questions & Answers

Questions? Get answers from Best Western Troy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“property is diagonal to Interstate 70 - had an even numbered room”
 of 5 bubbles thomterfic, 16 May 2016 | Read review
“It is hard to say what room would be best as this hotel is right next to an interstate highway with a lot of traffic.”
 of 5 bubbles BL709, 11 Mar 2015 | Read review
“Even Numbered Rooms Face west, Odd numbered rooms face east.”
 of 5 bubbles 74patb, 7 Oct 2014 | Read review
“I had no room service or spa. No restaurant in the hotel outside of the quick breakfast option. I am unaware of any spa, nor would I have used it. The room was clean and comfortable. The pillow was so comfortable I slept like the dead. This is a great location near St. Louis, and has numerous quick eating establishments very close by. I highly recommend the establishment.”
 of 5 bubbles Flatham, 21 May 2014 | Read review
“Since this is right off the interstate, request a room on the backside of the building for a little less highway noise.”
 of 5 bubbles masmile, 29 Nov 2012 | Read review
5 of 5