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This was the worst customer service I have EVER had at a hotel, much less an IHG hotel. And I am a spire member there, so I stay alot at the brand. I was told by the front desk rooms were not ready, because housekeeping...More
Had my two boys along on a business trip, and we were put up at this hotel. My 13 year old said it was one of the best hotels he’s stayed at - he loved the decor and the pool!
The decor was nice -...More
Pros: The rooms are quite spacious and recently renovated.
Cons: The lobby and the elevator floor were not very clean.
I had requested a room away from the elevator and was given a room right across from the elevator.
They did not make my room...More
My high school age son and I came down to Urbana for a math competition. The room was great, really clean, beds very comfortable, breakfast was very good. Check-in went well and the staff was very attentive. I would like to give the hotel a...More
Our family recently stayed at this Holiday Inn Express. While the hotel itself was fine, our experience with the General Manager has left us with an extremely poor opinion of the hotel. We will never stay here again! We were shocked to find when we...More
1 Thank CQuinn67
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area)Responded May 3, 2018
Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Urbana-Champaign (U Of I Area). I recognize your stay was not 100% satisfactory because of issues with the level of service received and parking.