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Hotel Indigo Chicago - Vernon Hills

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Hotel Indigo Chicago - Vernon Hills
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182 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Chicago - Vernon Hills
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Showing 177: English reviews
michigan
Reviewed 14 March 2016

Making my reservation on line was super easy. Great reception from Ashley. Fabulous room with Aveda products (which I love). Nice bar-restaurant for a business traveler… bartender made great recommendations and left me alone to work on my call backs… overall a wonderful experience now next time I need a robe and slippers so I can pack lighter (maybe give...

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Helpful?
Thank sweetlorraines
indigo450, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Sweetlorraines, We are so happy to hear you enjoyed our hotel. We will look into robe and slippers and see if that is something we might be able to provide in the future. We look forward to your future visit next time you are in the area.

Lake Geneva, WI
Reviewed 3 March 2016

Small, clean, modern hotel. Nice staff. Good value for the money. Seems like they have a few quirks to work out but overall served its purpose. Excellent location, next to many attractions, shopping, restaurants.

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Helpful?
Thank htaylor75
indigo450, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

htaylor75, Thank you so much for your review. We are glad you found value in our location. We look forward to your next return visit to our area!

Reviewed 26 February 2016

The Hotel Indigo in Vernon Hills recently accommodated many members of my family for a funeral last week. The staff was incredibly responsive to all of our requests. The newly renovated rooms were beautiful and spacious. Thank you!!!

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Helpful?
Thank lbstradley
indigo450, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are glad you enjoyed your time here even if it was not under the best circumstances. Hopefully you will be in the area soon on a more positive note and can join us again!

Singapore, Singapore
Reviewed 27 December 2015 via mobile

I'm not really sure what to make of this place, when I checked in all is fine, the staff were all sitting in the lobby having a pizza. It's Christmas-all good. The GM greeted me and wished me a nice stay and then sent me to a dirty room. Easily fixed (but also easily prevented). Front Desk staff seemed to...

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Helpful?
Thank jameskdean
indigo450, Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

James, Thank you for your review of your stay with us. Thank you for the kind words regarding the hotel and our staff. Apologize for the check-in do dirty room, agree that this was our fault. Will pass along your words regarding the front desk team and their demeanor towards our great guests. We will get back to training them...

Reviewed 16 December 2015 via mobile

Nice location , restaurants , Mexican restaurant , deli, sushi, chipotle, firehouse subs, Dunkin donuts , McDonald's and IHOP. movie theater and shopping all within walking distance. Clean hotel , pleasant staff

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Helpful?
Thank Lovethistwn
indigo450, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for the review and for mentioning our great location

Saint Louis, Missouri
Reviewed 28 November 2015 via mobile

This is our third time staying here for the Hockey Thanksgiving shoot out. Each time booking between 20 and 30 rooms. Strike one ; rooms usually ready early, this time some rooms still not ready after check in time. Some rooms just not clean. Strike two; knowing that there was a large number of people atriving at same time, only...

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Helpful?
1Thank bwalkenh
Michaelene G, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

bwalkenh, Thank you for your candid review. We sincerely apologize that your recent stay did not meet your expectations. We appreciate your comments and have shared these concerns with our Management Team. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Ashley I. Assistant General Manager

Buffalo, New York, United States
Reviewed 14 November 2015 via mobile

This place was rated perfect because the location is great you have shops, restaurants,etc all around you. The rooms are nice and modern which was another reason i rated it perfect. Very nicely decorated along with entrance. The bar area is rather small but quaint! The food i had in the morning has been perfect. The pool is very nice...

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Helpful?
Thank Mercedes W
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Perfect!!! Is just want we like to hear, and we will continue to stay that way James

Reviewed 14 November 2015 via mobile

First time for me at a Hotel Indigo. Checkin was swift. The clerk recognized my ICH status. Gave me a room on 4 right next to the lifts (never heard them though). Room was the star of this stay: clean, well appointed, King bed firm, HDTV on a swivel wall mount so could swing from bed to living area. High...

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Helpful?
Thank regman2all
HotelIndigoVH, Owner at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are glad to hear your stay was comfortable! James

Reviewed 13 November 2015 via mobile

Even though I called in advance to cancel, they refusrd to give me a refund. I tried to reverse charges with my card but they asked for documentation of the cancellation. I didn't have documentation because of course, I cancelled via phone. I did not have an honest and up front experience with this hotel.

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Helpful?
Thank William N
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We make every effort to look into 3rd party bookings that are non-refundable

Paragould, Arkansas
Reviewed 28 October 2015 via mobile

The Marriott and Hilton were booked so I went with the next choice on our company travel website. When I arrived after a long day of travel, I was greeted and given a key... to someone else's room! I walked into the room and immediately noticed a bag on the couch and noise coming from the bathroom. I ran out...

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Helpful?
Thank busymom0424
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are so sorry that you did not find us up to your standards and will work hard to make others feel at home

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Close to local attractions and businesses, the Hotel Indigo® Chicago Vernon Hills hotel is perfect for any trip, business or pleasure. To put it plainly, our rooms are “huge,” each with its own sitting area, and our staff is passionate about providing each and every guest with personalized service. The nearby Cuneo Mansion and Gardens serve as inspiration for our hotel’s artwork, and the whole space evokes an upscale feel, with a front desk that occupies a two-story lobby: expansive, but not at all unwelcoming. ... more   less 

Additional Information about Hotel Indigo Chicago - Vernon Hills

Address: 450 North Milwaukee Avenue, Vernon Hills, IL 60061-1537
Region: United States > Illinois > Lake County > Vernon Hills
Price Range: $102 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago - Vernon Hills 3.5*
Number of rooms: 127
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Also Known As:
Hotel Indigo Vernon Hills
Amerisuites Vernon Hills
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Questions & Answers

Questions? Get answers from Hotel Indigo Chicago - Vernon Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was next to the kitchen, and I did not realize this until after I unpacked. This, however, did not turn out too bad though.”
 of 5 bubbles azjudycarol, 10 Jan 2017 | Read review
“Being on high-floor at the end of the hall saved us from a lot of noise from some other rooms in the floor.”
 of 5 bubbles NicoQA, 28 Jul 2016 | Read review
“You can specify lower floor or away from or near the elevator when you make your reservation. I liked being on the business complex side.”
 of 5 bubbles BarbC73, 25 Jul 2016 | Read review
“OK hotel but price is not right, Parking was an issue”
 of 5 bubbles 160ghulamk, 22 Jun 2016 | Read review
“Large group(4 or more),contact Andrea.”
 of 5 bubbles jsmilitant, 27 May 2016 | Read review
5 of 5