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Courtyard Chicago Elgin/West Dundee

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Courtyard Chicago Elgin\/West Dundee
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88 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Oak Forest, Illinois
Reviewed 5 days ago NEW

we stayed here for a dance competition...room was very clean and the pull out couch bed was very comfortable.they were excellent with providing a microwave for my two daughters.and front desk was great when i asked for some toothbrushes. we would definately stay again!

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Helpful?
Thank francoeurhair
Cleveland, Ohio
Reviewed 1 week ago

It's nice to know that you can rely on Marriott Courtyard to provide a consistent experience. This one was no exception. The lobby reminded me of many others, so I instantly felt at 'home.' The bistro is expensive for what it is, but the food is good and the service was great. It is, in fact, the service that distinguishes...

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Helpful?
Thank Rainewrites
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear Rainewrites, Thank you for your lovely review. You have certainly made my day as well as all the associates that you mentioned. It is our goal to provide stellar service to all of our guests. Exceptional associates who exceed guest expectations are a source of pride at Marriott. Our Front Desk and Bistro associates truly define the tradition of...

Reviewed 3 weeks ago

My family and I recently stayed at the Courtyard Chicago Elgin in West Dundee, Illinois on July 2016, and were originally checked into room 319, but were then moved to room 309 after finding possible bedbugs in the room. The following is my review of my stay at this hotel. A little background on myself: Years ago my workplace had...

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Helpful?
Thank Alpiglet
Sherri V, Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Hello Alpiglet, Thank you so much for your detailed feedback regarding your stay with us in July. I do remember this stay as we had reported your concerns to our pest services. The room in question was inspected by our company's preferred service which they reported to be clear. We truly appreciate the concern you display for the safety of...

La Habra
Reviewed 11 December 2016 via mobile

Nice atmosphere , friendly, efficient staff. We were here with a party of 8 including a one year old and the staff could not have been nicer or more accommodating . Cody at the front desk was such a big help. I would have given the hotel 5 stars but they stop serving breakfast at 10 am which I feel...

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Helpful?
Thank Operagolf
Lincroft, New Jersey
Reviewed 3 December 2016

This was a 3-day solo business trip; I have stayed at this Courtyard for prior trips as the location is convenient to my client. I have to say that the people here were very friendly, very professional, and helpful. I had two special room requests that I made as part of checking in through the app - both were honored....

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Helpful?
Thank David B
Atlanta, GA
Reviewed 2 November 2016

Staying at this property is pretty much like every other Courtyard (yay for consistency). They have the new "Bistro" in the lobby....kind of over priced but there if you need it (there is a place called Alexander's across the parking lot....would recommend it!) Only issue I had was the lack of parking and worse, lack of lighting in parking lot....

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Helpful?
Thank Momvold
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear Momvold, Thank you for feedback. We did take your comments to the desk very seriously. We have already started replacing these lights to ensure there is proper lighting. Safety and security of all our guests is our number one priority. Thank you again, and we do hope you will stay with us again. Sincerely, Amie Wilkerson Dual General Manager

Wayland, ma
Reviewed 28 September 2016

I am a long time platinum Marriott member. The room was OK. The lobby is typical "bistro" remodel. I had provided my Marriott rewards number a week prior to check in - it wasn't on file. So I didn't get my room type. Hug bummer. The real sticker was that the outlets for use (all of the others are on...

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Helpful?
Thank Waylandtransplant
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Waylandtransplant, Thank you for taking the time to share your recent experience at the Courtyard by Marriott Chicago Elgin/West Dundee with us. As the staff service of our hotel is a key priority, I am very sorry that your stay fell short of your expectations. Please rest assured that your comments have been shared with the appropriate team members in...

Moline, Illinois
Reviewed 23 September 2016

This is an older property that has been nicely renovated. Rooms are typical for a Courtyard, well appointed and decent lighting for the most part. The Bistro was okay, overpriced, but the food was good. Fitness room and pool looked nice, but we didn't try either. What makes this property special is the staff. Friendly, outgoing and very helpful. Only...

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Thank wolfcookie
Reviewed 10 September 2016 via mobile

Booked suite. They put me in a regular room with 2 queens beds. Ordered Cobb southwest salad from bistro. $17 with water and tip. See the attached pic. Mostly old cores of lettuce Tv has about 10 HD channels. It's 2016!! Coffee maker was filthy and of course, there's no complementary coffee. Won't be back!!!

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Thank Craig h
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear Craig h, Thank you for taking the time to leave your comments about your recent stay with us. Unfortunately I am very sorry to hear it was not a great experience for you. I appreciate the opportunity you have given us to address and correct these areas moving forward. At Courtyard we strive for satisfaction in all areas of...

Omaha, Nebraska
Reviewed 26 August 2016

No refrig or microwave. Coffee in room but only one decaf and one regular. Breakfast is as other Marriotts--pay for food but good quality and service. No coffee bar so had to buy coffee at breakfast area (Starbucks). French toast and strawberries is excellent choice. Yummy and filling. Beds too high for me to get in and out of easily....

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Helpful?
Thank SueBee1951
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear SueBee1951, Thank you so much for taking the time to give your feedback on TripAdvisor. I see that you were disappointed about not having a refrigerator or microwave in the room. Please know that we do have these items on property and would be delighted to place these items in your room upon request. I was happy to see...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Elgin/West Dundee

Address: 2175 Marriott Drive, West Dundee, IL 60118 (Formerly Courtyard by Marriott Chicago West Dundee)
Region: United States > Illinois > West Dundee
Price Range: $124 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Elgin/West Dundee 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard West Dundee
West Dundee Courtyard
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Questions & Answers

Questions? Get answers from Courtyard Chicago Elgin/West Dundee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask for your need...they were great”
 of 5 bubbles francoeurhair, 20 Mar 2017 | Read review
“There aren't any good rooms!”
 of 5 bubbles Waylandtransplant, 28 Sep 2016 | Read review
“Alexander's Cafe is just across the parking lot and they have good food.”
 of 5 bubbles wolfcookie, 23 Sep 2016 | Read review
“First of all, be sure you go to the right motel. There is a regular Marriott in the same vicinity. End room on top floor for minimal noise.”
 of 5 bubbles SueBee1951, 26 Aug 2016 | Read review
“the south and west sides are on the road”
 of 5 bubbles JBretteD, 21 Aug 2016 | Read review
5 of 5