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Extended Stay America - Chicago - Westmont - Oak Brook

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Traveller (33)
Room & Suite (22)
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Overview
  • Excellent43%
  • Very good15%
  • Average10%
  • Poor13%
  • Terrible19%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Multilingual Staff
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Chicago - Westmont - Oak Brook
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Offers from Extended Stay America - Chicago - Westmont - Oak Brook
Special Offer: Save up to 10% TODAY!
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Reviews (131)
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LanguageEnglish
53
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14
18
26
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All reviewslong term staysmile on her facefront desk employeessmall kitchenhome away from homefull size fridgegreat customer serviceoatmealenjoyed my staya great place to stayparking lotoak brookjasmineheatherdishwareesatoaster
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1 - 5 of 131 reviews
Reviewed 6 days ago via mobile

Melany was so nice and attentive. I will definitely return and tell all of my family and friends about Melany's wonderful customer service and the beautiful room. Melany was so patient with me while I looked through both of my bags for my driver's license....More

Thank hbryant31
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 6 days ago

Thank you for your kind review of Extended Stay America. We are thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Melany. We're fortunate to have a team that comes to work every day with a "can...More

Hotel's Favourite
Reviewed November 14, 2017 via mobile

Heather was great! Friendly and got me everything I needed! Toaster and ice... Also handled problems with my sign up for discounts. She always has a smile. She is a multi-tasked, and gets it all done. Remembered my room and everything.More

1  Thank turkey51
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded November 15, 2017

Turkey, we appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Heather. We will be sure to share your compliments with her. Thanks again from all of us at...More

Reviewed 6 days ago via mobile

Melany has been an absolute delight and extremely helpful. She’s always willing to help out and goes above and beyond the call of duty. She’s made the stay at ESA so comfortable! I’m so thankful!!!!!!More

1  Thank collettey2018
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 6 days ago

Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Melany went a long way in making your stay so memorable. Please be assured that we will pass on your comments to him. We appreciate your...More

Reviewed 2 weeks ago via mobile

These two ladies are Phenomenal!!!! They’re sweet, kind, helpful, polite, informative, efficient,one of a kind like no other customer service representatives that I ever encountered. Keep up the good work ladies xoxoxo DanielleMore

1  Thank daniellemc97
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 1 week ago

Daniel, we appreciate your excellent review. Thanks for commenting about your stay at Extended Stay America and confirming that the quality of our service made your visit an exceptional one. On behalf of our associates, we thank you for recognizing our efforts and invite you...More

Reviewed 2 weeks ago

I do not normally write reviews; but for this particular person I feel compelled to do so. The ability to provide great customer service comes from three things: a professional, customer-centric attitude, experience in the business, and a good heart. Melany has repeatedly demonstrated all...More

1  Thank jpetes1
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 6 days ago

Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. We will share your compliments with Melany. It was our pleasure to serve you and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$75 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$75 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (33)
Room & Suite (22)
Questions & Answers
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elizabethannmccfra2
March 23, 2017|
Answer
Response from boitommi |
Yes it is close to oak brook mall u can take taxis and lyft, uber etc, good location ! Have a good one.
0
Votes
Edgardo V
March 11, 2015|
Answer
Response from SueH713_13 | Property representative |
Hello, the pull out sofa in the deluxe rooms is a queen size. In addition, the bed in the room is a king size.
0
Votes
Room Tips
"3rd floor is the smoking floor, youll thank me later."
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"The whole area is quiet which is why I gave a 4/5 for the rooms"
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"Regular rooms are longer(my preference), Deluxe is boxier with an extra table and desk. Both have plenty of..."
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"Wi-Fi needs inprovement"
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