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The Westin Chicago North Shore

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The Westin Chicago North Shore
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414 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Milwaukee, Wisconsin
Reviewed 25 May 2015 via mobile

My wife needed a night to get away for Memorial Day weekend and we found a great deal through a 3rd party. We've always had great stays at Westins and this was no different. The lobby was extremely busy due to a regional chess tournament ( we knew then it was going to be a quiet stay. Our king room...

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2Thank civicnation
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am very happy to see that your wife and yourself had a comfortable and accommodating visit! We completed our guest room renovation at the end of 2014 and included many exciting features including a fresh new look, upgraded TVs and in room refrigerators. Thank...

Michigan
Reviewed 18 May 2015

Great hotel and customer service! A win-win combination for me. From check in to check out the customer service never lapsed. It was my first stay ever at a Westin and I was not disappointed. Got a great deal via Priceline. I was a little "bummed" at first because there was no free wifi and I had brought my tablet...

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Thank virtuous60
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a great visit and that our staff left you with a wonderful impression of the Westin brand! We strive to provide the best service and hospitality to every guest that walks through our doors and I am...

Claremore, Oklahoma
Reviewed 11 May 2015

Excellent customer service!!! Rooms were very clean and updated with modern fixtures. I locked my room key in my room and they were very helpful in getting me another. Best experience I have had at a hotel in some time. Now for the real review..They were awesome! I stay at several hotels in a year for business and training. Most...

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Helpful?
2Thank joehorner
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Joe, Thank you for taking the time to leave wonderfully kind and comical feedback on your recent stay with us, I am happy to see that you enjoyed your visit and that the conference was a great experience for your and your colleagues as well! I will be sure to pass along your feedback to our departments as they will...

Edmonton, Canada
Reviewed 8 May 2015

Stayed here for a conference. Bed was comfortable, as is expected when you stay at a Westin. The staff were pleasant and helpful. I really appreciated having a fridge in my room. The power outlet in the bathroom was backwards, which made only 1 plugin accessible. Not a big inconvenience but probably an easy fix.

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Thank Kerry0987
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Kerry, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a comfortable and accommodating visit. I have brought your concern over the power outlet in one of our restrooms to our maintenance departments attention, we will do our best to get this fixed as soon as...

rhinelander wi
Reviewed 8 May 2015

I was at the Westin recently for a conference and was very impressed with how they handle everything. The hotel rooms are nice and roomy with a large tv and the maid did a very good job of cleaning. In the conference area there was a lady that would sweep up any paper or dirt that was on the floor...

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Helpful?
Thank rhinelandermike
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Mike, Thank you for your feedback on your recent stay with us, I am very happy to see that you had a great visit and also a wonderful experience with our event team. I have passed on your feedback to our housekeeping and banquet department as they will be pleased to know that their hard work and hospitality does not...

Saint Louis, Missouri, United States
Reviewed 29 April 2015

We were in town for a family event on the North Shore. The location was good, easy access to tollway to get to more suburbs or to downtown. Workout facility with pool/hot tub as business center were nice. Dude who checked us in was a douche - not a good start. The room didn't smell like the traditional Westin White...

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Thank Allie W
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Allie, Thank you for taking the time to leave feedback on your recent stay with us. I am happy to see that you found our location to of convenience to you during your visit. I apologize for the inconvenience you experienced at check in, it would be much appreciated if you could please elaborate on what exactly was the issue...

Rockville, MD
Reviewed 27 April 2015 via mobile

I am presently here for a meeting. The staff are lovely and the hotel is clean, though dated. My room is quiet w a nice TV. Also, I appreciated them giving 1000 if I do not use housecleaning. Here's the negative - the bed is not up to Westin's normally high quality . I have stayed in the Heavenly Bed...

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1Thank safegal
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that our staff provided you with wonderful hospitable experience. I am also glad that you were pleased with our recent room renovations which included upgrading our amenities, TV's and adding in-room refridgerator. I apologize for the confusion on the guest...

Plainfield, Illinois
Reviewed 13 April 2015

A comfortable place. Very modern and updated. Clean. We were there for my daughters' dance convention. We were treated very well and had a great stay. We ate at the restaurant (Italian) 3 times. We would've gone elsewhere but we had a major snowstorm on the last night of the convention, and nothing else was open. Thankfully their restaurant was...

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2Thank rgnchris
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for your kind feedback on your stay with us earlier this year. We always look forward to our dance conventions and I am happy to see that you and your family had a wonderful time during your visit. We hope you and your family have an opportunity to visit us again soon as the weather is getting better...

Gallatin, Tennessee
Reviewed 10 April 2015

This is by far the nicest hotel my husband and I have stayed at. The front desk was very helpful when we checked in, and upgraded us to a king bed even though we had booked a queen. Everything in the room appeared new and clean. The rainfall shower was amazing!

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1Thank Brittany J
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Brittany, Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to see that you and your husband enjoyed your visit! I will be sure to pass your kind words on to our front office staff as they will be happy to know that their guest service and hospitality exceeded your...

Reviewed 31 March 2015 via mobile

Room was comfortable, clean, and staff was nice. We went when their was some sort of convention for kids, so it was a little crowded and noisy, but no big deal. My only negative comment is that the cost of breakfast was outrageous!

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Thank Kate G
GM_WCNS, General Manager at The Westin Chicago North Shore, responded to this review

Kate, Thank you for taking the time to leave feedback on your most recent visit with us, I am happy to see that you enjoyed your stay despite the large group we had in house. I will be sure to pass on your kind words to out front office and housekeeping staff as they work very hard every day to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Chicago North Shore is 16 miles north of O'Hare International Airport in the prestigious North Shore district, blending style and elegance with the convenience of a full-service hotel. ... more   less 

Additional Information about The Westin Chicago North Shore

Address: 601 N Milwaukee Ave, Wheeling, IL 60090-3023
Region: United States > Illinois > Wheeling
Price Range: $163 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Chicago North Shore 4*
Number of rooms: 412
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Also Known As:
Westin Chicago North Shore Hotel Wheeling
Westin Hotel Wheeling
Westin Wheeling
Wheeling Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago North Shore staff and other travellers.
3 questions
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Questions? Get answers from The Westin Chicago North Shore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor 11 has many single rooms with a king bed”
 of 5 bubbles tl052, 12 Mar 2017 | Read review
“nice view of the river”
 of 5 bubbles 793brianf, 17 Jan 2017 | Read review
“Try to get a higher floor if you can.”
 of 5 bubbles StevenK411, 23 Nov 2016 | Read review
“Anything but the 3rd Floor”
 of 5 bubbles CherylhHomerGlen_IL, 9 Nov 2016 | Read review
“Corner Room View with room directed toward the woods.”
 of 5 bubbles floydg715, 7 Nov 2016 | Read review
5 of 5