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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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291 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Hotel East Chicago
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Showing 289: English reviews
Reviewed 2 April 2015

Horrible, I stayed here put the do not disturb sign on the door and went to Chicago, came back 6 hours later noticed some one had been in my room. Their was some stuff missing out of my duffel bag I called security they was real nice. It took 6 days for someone to call me, a mr Scott [--]...

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Helpful?
4Thank Bigelkmma
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Bigelkmma, Thank you for taking the time to share your experience with us. We pride ourselves with exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest. Respectfully, Ameristar East Chicago

Chicago, Illinois
Reviewed 26 March 2015

I come to Ameristar often, the hotel is great, food is good, and my experience with the staff for the most part has been good. Besides the heavy smoking and the occasional person who there with no money, just looking for a handout, the casino is good.But over the last 5-6 months, me and a few other, have grown suspicious...

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3Thank Derrick Y
Reviewed 17 March 2015 via mobile

Clean. We got the king non-smoking room and it was nice. Had a shower and a tub. No bugs. Limited TV channels. Smoking in the casino was evident but our room smelt fresh and the lobby had minimal cigarette smell if any. I like the added security of using your key card to get to the hotel part and the...

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3Thank Orbitm
Megan A, Director of Social Media at Ameristar Casino Hotel East Chicago, responded to this review

Dear Orbitm, Thank you for taking the time to share your feedback, we appreciate your comments and look forward to welcoming you back soon Sincerely, Ameristar East Chicago

Chicago
Reviewed 11 March 2015

Took a day off and stayed at the Ameristar Hotel. I was greeted with smiles and all the staff made me feel welcome. The King Suite was out of this world! I will be going back and will ask for the same room.

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2Thank Carmolita C
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Carmolita, Thank you for sharing your positive experience with us. We are very happy to know you had such a wonderful time and we look forward to welcoming you back soon. Sincerely, Ameristar East Chicago.

Kankakee, Illinois
Reviewed 10 February 2015

water in shower felt like a garden hose. liked the fridge in room. bath room always felt cold heater by the window the room gets hot but not the bathroom maybe put in a heat bulb in the bathroom would help.

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3Thank darren o
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Darren, Thank you for taking the time to share your feedback with us. We have passed along your comments to the most appropriate department for review. Thank you again for being our guest and we hope to see you again soon. Respectfully, Ameristar East Chicago.

Reviewed 14 January 2015 via mobile

Beautiful modern updated comfortable rooms,casino is ok,food choices ok....Only downfall u cant win crap tables have been terrible,dealers are new,slow and mess up tables...Pit crew Pete talks,raps,and plays entirely to much...Get rid of him...and too many people standing around not playing and begging for money......

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2Thank kthom29
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear kthom29, Thank you for sharing your wonderful experience at our hotel with us. We appreciate your comments and have forwarded them to the most appropriate departments for review. We hope we have the opportunity to host you again soon. Sincerely, Ameristar East Chicago.

Chicago, Illinois
Reviewed 13 January 2015

We stayed on a Sunday to celebrate my husbands birthday. We arrived a little after 11 in the morning. We figured we could not check in yet, but we went to the front desk to ask the question. Denise greeted us and said she had a few rooms to offer us. She was extremly friendly and helpful. It was so...

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Helpful?
4Thank Beth W
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Beth, Thank you for taking the time to share your experience with us and we are very happy to know that you enjoyed your experience at our hotel. We have forwarded your comments to all appropriate departments for review and look forward to hosting you again soon. Respectfully, Ameristar East Chicago.

Lexington, Kentucky
Reviewed 1 January 2015 via mobile

We were recently working in the area and decided to stay here for the evening. I think we made a great choice. All of the staff were very helpful and courteous and it was great to have complimentary valet parking and a bellman to help with all of our gear. The rooms were very clean, spacious and comfortable, and the...

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2Thank KYBATMAN
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear KYBATMAN, We really appreciate you sharing your great experience with us on tripadvisor. We are happy to know that you had such a wonderful time and we look forward to seeing you again. Kindly, Ameristar East Chicago.

indianapolis, in
Reviewed 22 December 2014

We booked at the Ameristar because of the new 12-table poker room only to discover it was completely empty at 8pm (minus the three bored employees). That was a huge disappointment for my husband since it was his birthday trip. He did enjoy the craps tables though thankfully. The hotel was super clean but the walls were incredibly thin. We...

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2Thank shan3422
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Thank you for sharing your review on tripadvisor, Shan3422. It is our top priority to ensure our guests experience a gratifying stay especially when celebrating such an important event such as a birthday. I sincerely apologize that we did not achieve this for you and your husband. I certainly understand that having multiple players participating enhances the game. I went...

Chicago
Reviewed 21 December 2014 via mobile

So I stayed there in couple of occasion in that hotel. The service is pretty good the location its ok. Perfect to relax play and drink, stay for a day or two grab a buffet brunch lunch or diner. The food is pretty good and have variety of choices. Overall good clean rooms and good costumer service. I got free...

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1Thank Boban T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Boulevard, East Chicago, IN 46312
Region: United States > Indiana > East Chicago
Price Range: $128 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel East Chicago staff and other travellers.
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Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a view of the harbor/yacht club. Was nice. A few times heard loud conversation from next room.”
 of 5 bubbles davidrC149HQ, 8 Jan 2017 | Read review
“Never had a bad room yet !”
 of 5 bubbles M7360CImichaelf, 14 Dec 2016 | Read review
“Ask for the view of Lake Michigan”
 of 5 bubbles MsTracy1, 10 Dec 2016 | Read review
“My Room ended in 11 and I had a Great View of the Harbor of Lake Michigan”
 of 5 bubbles JohnfromNashville, 26 Oct 2016 | Read review
“the rooms on the higher floor seem to be more quiet,”
 of 5 bubbles MONTERREY1957, 12 Sep 2016 | Read review
5 of 5