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Hilton Garden Inn Elkhart

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355 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Elkhart
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Showing 353: English reviews
West Des Moines, Iowa
Reviewed 27 July 2016

Clean, no odor, fairly large room with beds of perfect softness and plenty of pillows. Only thing that they could add would be a simple complimentary breakfast to grab on the way out. Otherwise, a great pick.

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Helpful?
Thank Lspook62
Ricardo C, Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Lspook62, We're very pleased to see that we earned a five star review based on your stay here at the Hilton Garden Inn Elkhart. Hilton has done a great job researching and picking out the perfect beds and pillows for our guests. I'm glad enjoyed how comfortable our beds and pillows are! Unfortunately, Hilton Garden Inns are unable to...

usa
Reviewed 26 July 2016

Stayed here twice in a week and was very nice. The best part of the stay was the front desk clerk,Summer. She helped us with some special requests and made sure we had everything we needed. She went above and beyond what most would have done!!

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Helpful?
1Thank garden2406
Ricardo C, Owner at Hilton Garden Inn Elkhart, responded to this review

Hello Garden2406, I want to thank you for sharing your experience with our Hilton Garden Inn Elkhart hotel. I'm very excited to hear that Summer went above and beyond for you. I'll make sure to forward this information. I know she will be extremely excited to see she was mention in a review. We hope to have you as a...

Lafayette, Indiana
Reviewed 26 July 2016

Great service, clean room! Went with a group of teen girls for a softball tournament. The facility was so accommodating to our group with keeping the girls' rooms close together. Friendly staff, helpful with directions.

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Helpful?
Thank amberr910
Ricardo C, Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Amber, We're very pleased to hear you enjoyed our clean rooms, accommodations, and hotel staff. We have a very friendly and hardworking team that love exceeding our guests expectations. We hope to see you again soon next time your travels bring you back into the Elkhart area! Warm Regards, Ricardo Contreras Assistant General Manager Ricardo.Contreras@Hilton.com

Reviewed 25 July 2016

It's not often I'll prefer a Hampton Inn over a HGI property in close proximity but in this case - I do. Not impressed with the staff or service. Seems like all are going through the motions with out a real sense of customer satisfaction. Might be a management issue - not sure.

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Helpful?
Thank ajzale
Ricardo C, Manager at Hilton Garden Inn Elkhart, responded to this review

Hello Ajzale, Thank you for coming to Tripadvisor to tell us about your experience with us. I'm very sorry hear you had a bad experience during your stay here. If you have time please feel free to contact me directly at the email below. I would like to hear more about your experience and what caused it. We are constantly...

Reviewed 20 July 2016

Stayed here 2 nights for our granddaughter's softball tournament. This hotel had everything we needed for a good stay. Comfortable room, friendly staff, restaurant food was good. Our group had an RV and a grill/smoker in the parking lot which we enjoyed and had no problem, with the staff, in using it.

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Helpful?
Thank V9066FMstevek
Ricardo C, Manager at Hilton Garden Inn Elkhart, responded to this review

Hello V9066FMstevek, We're ecstatic that you were able to enjoy all of our amenities during your stay here at the Hilton Garden Inn Elkhart. We're always ready to accommodate our guest's needs. It was a pleasure having you stay here and hope to see you again for your granddaughter's next softball tournament! Sincerely, Ricardo Contreras Assistant General Manager Ricardo.Contreras@Hilton.com

Avon, United States
Reviewed 14 July 2016

I was told my rate when I checked in, based on my AAA membership. When I saw my bill on email, it did not include it. When I called to ask, I was told the clerk apparently had "misspoken" and there was no AAA discount allowed. VERY poor policy to not honor what I was told.

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Helpful?
Thank Joan M
Ricardo C, Manager at Hilton Garden Inn Elkhart, responded to this review

Hello Joan, I'm really sorry to hear your bill wasn't what you were told it would be. I went back into your file and fixed everything for you. You should receive an email with your updated receipt shortly. We appreciate the feedback and we hope that upon your next visit, we can exceed your expectations. If I can ever be...

Dumfries, Virginia
Reviewed 10 July 2016

very lovely accommodations and convenient location, breakfast good but not included. as pool and weights for athletically interested, very comfortable beds. staff seemed a little stressed, however. I would still strongly recommend and hope for best!

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Helpful?
Thank sl_lansbury
Management response:

Dear Sl_Lansbury, I want to personally thank you for taking the time to tell us about your experience with us. First, I'd like to apologize about our staff appearing to be a little stressed. We had a very busy weekend and were a little understaffed, so I hope it didn't affect your stay too much. I'm excited to hear you...

Green Bay
Reviewed 6 July 2016

Clean and nice staff. Fair price for the area. Breakfast was rediculously expensive. It was $5 each for continental and $10 each for the eggs. Save your money and grab Hardee's down the street for the same quality.

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Helpful?
Thank 464mandyh
Management response:

Hello 464mandyh, Thank you for coming to Tripadvisor to tell us about your experience with us at the Hilton Garden Inn Elkhart. I'm sorry you thought our breakfast was overpriced. For $10.95 we offer a full service breakfast that's all you can eat with a professional and friendly staff. We use only fresh ingredients which include: freshly cracked eggs, cooked...

Blossvale, New York
Reviewed 6 July 2016 via mobile

This is our first stop after an 11-hour drive. I did not regret booking here for the night where my family can get some rest. The hotel is tucked away from the main road which is quiet and not too busy. There's an Aldi store in front. We were greeted warmly by the front desk receptionist. The lobby and breakfast...

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Helpful?
Thank CherylMFo
Management response:

Dear CherylMFo, On the behalf of the entire staff here at the Hilton Garden Inn Elkhart, we would like to thank you for sharing your experience as a guest here. We're happy to hear that you enjoyed the location as well as the quietness that it provides, and all the other amenities that our hotel provides. We look forward to...

Reviewed 30 June 2016

This hotel was a great representation of what I have come to expect when I stay at a Hilton Garden Inn. Super helpful staff, even though I arrived at 3:00am on a long drive. Up at 9:30...hustled to breakfast where I was NOT treated as a "last minute guest", even though breakfast was only served until 10:00am. Bed and room...

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Helpful?
Thank R8966UVdanc
Management response:

Dear R8966UVdanc, Thank you for coming online to tell us about your stay with us at the Hilton Garden Inn Elkhart. We are very pleased to hear your experience with us earned us a five star review. We're blessed to have a wonderful staff that goes out of their way to meet and exceed our guest's expectations. I'll be sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
This modern hotel is a 2-minute drive from Interstate 80 and a 5-mile drive from Downtown Elkhart. The traditional rooms have flat-screen TVs with premium cable channels, microwaves, minifridges and WiFi, as well as custom-designed beds. Upgraded rooms include whirlpool tubs. There's a 24/7 convenience store, in addition to the cooked-to-order breakfast (fee) and on-site bar/restaurant serving American cuisine. There's also an indoor pool with a hot tub and a fitness center, as well as a ballroom for up to 70 guests, a business center and free parking. ... more   less 

Additional Information about Hilton Garden Inn Elkhart

Address: 3401 Plaza Court, Elkhart, IN 46514
Region: United States > Indiana > Elkhart
Price Range: $136 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Elkhart 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hilton Elkhart
Elkhart Hilton
Hotel Style:
#1 Business Hotel in Elkhart
#3 Family Hotel in Elkhart
#4 Romantic Hotel in Elkhart
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Elkhart staff and other travellers.
2 questions
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washington dc
over a year ago

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Questions? Get answers from Hilton Garden Inn Elkhart staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always prefer a first floor room when I travel. Easy to get in and quick to get out the next day.”
 of 5 bubbles tomz385, 30 Sep 2016 | Read review
“Great hotel”
 of 5 bubbles gilb112016, 17 Aug 2016 | Read review
“We got a suite and it was very roomy, nice for my daughter and her friends to have their own little space..”
 of 5 bubbles jonellem284, 30 Mar 2016 | Read review
“Probably staying on upper floors is best”
 of 5 bubbles RaleighJacket, 23 Sep 2015 | Read review
“No rooms seemed to have an advantage other than avoid those near elevators and vending machines”
 of 5 bubbles rrbpm, 24 Jul 2015 | Read review
5 of 5
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