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Comfort Suites City Centre

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268 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Chicago, Illinois
Reviewed 21 September 2016 via mobile

Clean, friendly staff-even to opposing team fans :). Rooms were spacious and updated. There is a $20 fee for parking, which I don't really understand, but not a big deal.I would stay here again, friendly city and staff.

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Thank Timmo74
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Timmo74 Thank you for taking the time to review the Comfort Suites City Centre. We are glad that you enjoyed your stay and close proximity to Lucas Oil Stadium! We do hope to see you again should your travels bring you back to the Indianapolis area. Katie Stuart General Manager

Chicago, Illinois
Reviewed 19 September 2016

The staff was friendly. However, the room was not very clean. There were stains resembling blood on the carpet. In fairness to the hotel they did try to clean it immediately when we told them about it. The stains did not come out. But we couldn't have been the first ones to notice the stains as they were right in...

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Helpful?
Thank run360sue
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Guest Thank you for taking the time to review the Comfort Suites City Centre I am sorry that you did not find the cleanliness to be up to par. That is obviously not up to standard and I have given this feedback to our Executive Housekeeper. We do clean our carpets on a pretty strict rotation and I am...

Reviewed 19 September 2016 via mobile

Had a great time in Indy but the hotel was dirty nasty. Dirty ladies hair pins left on floor next to bed, stains on bed sheets, huge garbage bags and dirty linens left in hallway from 3 pm to passed when we left at 8:00 am the next morning. Hot tub was out of order and wasn't informed of it...

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Helpful?
Thank Kyle B
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Kyle B Thank you for taking the time to review the Comfort Suites City Centre. I am sorry that the room cleanliness was not up to par. It does appear that you alerted the front desk immediately so we could get this corrected for you. I do apologize. Katie Stuart General Manager

Terre Haute, Indiana
Reviewed 14 September 2016

We got off on a great start with an early check-in! Wonderful, but that is about where it stopped. The front desk wasn't overly friendly upon check-in (took 2 phone calls while we waited to get our keys) but we were early. Next our room wasn't freshly clean. Messy blankets in the closet looked used, bathroom with smudges, stained carpet...

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1Thank HolleeY
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear HolleeY Thank you for taking the time to provide us this invaluable feedback during your recent stay with us. I am so sorry that your stay was not 100% satisfactory. I do hope that you let the front desk know so we could send towels up to your room for you. This is completely unacceptable. I have passed along...

Reviewed 13 September 2016

We reserved this hotel 2 months ago for the Colts vs Lions game. When we went to check-in, they told us there wasn't a room available... I was like huh???? She said yes please come check in closer to 3. So, I waited till 2:30, came up to the desk and asked again.. she said still no luck. I waited...

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Helpful?
Thank Fats M
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Fats M Thank you for providing feedback about your recent stay with us at the Comfort Suites City Centre for the Colts vs Lions game. I do apologize that you had to wait to check-in. I am not sure exactly what happened but I can only assume it had to do with the type of room that was booked....

Winamac In
Reviewed 12 September 2016

Love walking across the street to the hotel after the game. No fighting traffic. Their breakfast buffet includes waffles, omelettes, bacon, cereal and pasties. The room included a sitting area. It was very comfortable and reasonably priced. The staff is very friendly and helpful. This is our 3rd stay. We'll be back again.

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1Thank jdbak1
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear jdbak1 Thank you for taking the time to provide us feedback after your recent stay with us at the Comfort Suites City Centre. We are so glad that you enjoyed your stay with us and our close proximity to Lucas Oil Stadium! Glad to hear your enjoyed the hot breakfast as well! We can't wait to see you the...

Indiana
Reviewed 12 September 2016

I read the reviews and was a bit hesitant booking considering some of the negative reviews but I decided to take a chance. All I needed was a place for my daughter and I to sleep for a night after the Colts/Eagles preseason game. Check in was a bit hectic, the staff was a little confused with everything going on...

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1Thank Travelers4rwe
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Travelers4rwe Thank you for taking the time to review the Comfort Suites City Centre after your recent stay for the Colts vs Eagles preseason game. I am glad to hear you enjoyed your stay with us and that you found the staff to be friendly. I will be sure to pass your comments along to the staff to serve...

Reviewed 12 September 2016 via mobile

This is the place to stay! Super close to Lucas oil stadium(walking distance). The staff is friendly and accommodating. I called when I was an hour away from the hotel on game day and asked for early check in. Amanda said she would put me on the list. She called me back right as I was pulling into Indy! Room...

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1Thank ison1002
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear ison1002 Thank you for taking the time to review the Comfort Suites City Centre after your recent stay for the Colts vs Lions game. We are so glad that you enjoyed your stay with us. I will be sure to pass along your comments to Amanda! She is an awesome part of our team and I know that she...

Lyons, Indiana
Reviewed 11 September 2016

We absolutely loved this hotel, very friendly and helpful front desk staff. Friendly bar staff, we were there for the I69 Bowl and our High Schools youth league were also playing on the field so we had our kids with us, they were friendly to the kids and even offered them things that went out of their way to do....

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Helpful?
Thank Claudia Martin B
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear Claudia Martin B Thank you for taking the time to review the Comfort Suites City Centre after your recent stay for the I69 Bowl. We are so glad that you enjoyed your stay! I will be sure to pass along your kind words to the staff as they do serve as great encouragement! We do hope to see you...

Seattle, Washington
Reviewed 8 September 2016 via mobile

This is a solid choice for downtown Indy lodging. I attended an event at the conference center, a short, pleasant walk. This reasonably-priced hotel had some unexpected amenities like a simple but tasty free breakfast, warm pool, workout room, small bar in the evening (the bartender Aug 23 made me an excellent margarita!). My room was large, comfortable, and quiet....

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Helpful?
Thank kinwa
IndyGirl23, General Manager at Comfort Suites City Centre, responded to this review

Dear kinwa Thank you so much for your feedback regarding your recent stay at the Comfort Suites City Centre. We are so glad that you enjoyed your stay (and the margarita!) We do hope that we will see you again should your travels bring you back to Downtown Indianapolis! Katie Stuart General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Comfort Suites City Centre

Address: 515 S West Street, Indianapolis, IN 46225 (Formerly Comfort Suites City Centre)
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $144 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites City Centre 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites City Centre staff and other travellers.
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Questions? Get answers from Comfort Suites City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Read the fine print!”
 of 5 bubbles Casperthound, 2 Dec 2016 | Read review
“Was close to elevator would not be so close next time.”
 of 5 bubbles PaulaMinster_Ohio, 21 Oct 2016 | Read review
“Ask for a room looking toward Lucas Oil Stadium. You miss the road noise that way.”
 of 5 bubbles DaBadger76, 23 Sep 2016 | Read review
“Rooms next to the stadiium.”
  • Excellent view of the stadium!!! Perfect scenery and location.
  • Dingy & tore furniture.
 of 5 bubbles fatsm, 13 Sep 2016 | Read review
“We've never had a bad room.”
 of 5 bubbles jdbak1, 12 Sep 2016 | Read review
5 of 5