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Embassy Suites by Hilton Indianapolis - North

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Embassy Suites by Hilton Indianapolis - North
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1,399 Reviews from our TripAdvisor Community

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Showing 1,394: English reviews
Dallas
Reviewed 7 July 2016

The place is under renovations. But they need someone to go through each room for an overall quality check. Our second room had some issues like the sink faucet was all loose and first room toilet did not function properly.

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Helpful?
1Thank Bridget M
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for taking the time to write this review of your recent experience at our hotel. I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you...

Peachtree City, Georgia
Reviewed 6 July 2016 via mobile

We read where some reviewers were unhappy with the construction, but it didn't affect our stay. We found the staff courteous and friendly. Our room was newly decorated and comfortable. The lines were clean and the light earth tones made the room comfortable and relaxing. The free breakfast included "made to order" omelets and a wide variety of choices. Yes...

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Helpful?
Thank Mary Catherine F
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your 4 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward...

Chicago, United States
Reviewed 5 July 2016

Suitable hotel for short stay on a business trip, has everything you need. It is relatively comfortable and clean. Overall my stay at this hotel was fine The staff delivered good service at the checkout.

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Thank Liuda P
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your recent stay and 4 star review of your experience at the Embassy Suites by Hilton Indianapolis North! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay. It's all due to a great staff that we are able to provide such well-maintained guest...

Indianapolis, Indiana
Reviewed 3 July 2016

Worst stay at any Hilton brand.... Front desk was non-helpful, rude. Fridge broke in room. Maintenance never showed. Jacuzzi jets non operable. Pool smelled like wet mop. Dirty. Ice machine broken. No honors benefits offered nor recognized.

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Helpful?
Thank F1365GDmikel
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for taking the time to write this review of your recent experience at our hotel. I apologize that you did not receive the service that you are accustomed to, and truly deserve. I can assure you that your experiences will not be those of our future guests. I sincerely hope that you will give our hotel another chance...

Hobart, Indiana
Reviewed 2 July 2016

The pictures are what the Hotel will look like when completed. We saw the pictures of the little bridge over pretty blue water and found the bridge but dirty green water. This is an old hotel that is being renovated, fresh paint and clean floors in most places. The pool has a sauna which most places don't, the walls and...

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Helpful?
Thank AL H
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. This...

Richmond, Indiana
Reviewed 30 June 2016

Undergoing needed renovations. Starting to look much better. Hotel was very good at making sure renovations didn't disrupt the stay. Hotel was very busy, but the stay was attentive to the needs of the guests.

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1Thank Jennifer O
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your 4 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward...

Saukville, Wisconsin
Reviewed 27 June 2016

Way past prime and expensive. Noisy, dirty fountain water, very slow elevators. Obvious signs of wear and tear. I was hoping for a bit more elegance for the money...should have picked an old standby chain. Rooms are nice, however so that helps.

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Helpful?
Thank almostalocal707
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. This...

Delaware, Ohio
Reviewed 27 June 2016

Nice place but has been under construction for quite some time. Once all that is done, should be rated top notch, but not right now. They were quick to repair a water main breakage (happened my last stay in May 2016) that allowed me to still make all of my appointments on time!

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Helpful?
Thank clayton_m_sean
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your 4 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward...

Hockessin, United States
Reviewed 26 June 2016

Nice Job with the renovations! The new renovations have turned this hotel into a very classy place to spend the night. I have now put this hotel back on my list for the Indy area.The Hotel staff could not do enough for you.

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Helpful?
Thank Raymond W M
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your recent stay and 5 star review of your experience at the Embassy Suites by Hilton Indianapolis North! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay. It's all due to a great staff that we are able to provide such well-maintained guest...

Overland Park, Kansas
Reviewed 25 June 2016

The staff was friendly and inviting. We were short one towel and they got it up to us within 10 minutes of letting the front desk know. The breakfast was fantastic. The only issue we had was that the coffee kept running out. Not a big deal, just had to ask the staff to make more.

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Helpful?
Thank Christa P
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you so much for your 5 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Indianapolis North hotel is conveniently located near the Children’s Museum of Indianapolis, Indianapolis Museum of Art and Indianapolis Motor Speedway. This Indianapolis hotel is just minutes from exclusive shopping and dining and well situated to all Indianapolis attractions. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager’s reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 

Additional Information about Embassy Suites by Hilton Indianapolis - North

Address: 3912 Vincennes Rd, Indianapolis, IN 46268
Region: United States > Indiana > Indianapolis
Price Range: $228 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - North 3.5*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity and Priceline so you can book your Embassy Suites by Hilton Indianapolis - North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Indianapolis North Hotel Indianapolis
Indianapolis Embassy Suites
Hotel Style:
#30 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Indianapolis - North staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Indianapolis - North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everything was great. ”
 of 5 bubbles cheryllg2017, 16 Jan 2017 | Read review
“Very nice room. Wifi should be included with the stay.”
 of 5 bubbles perrymillionp, 16 Jan 2017 | Read review
“Repair a few of the little things like caulk and the frig moving around.”
 of 5 bubbles Q2218QTroberts, 8 Jan 2017 | Read review
“Get a east view, or view of Michigan Road. Fun to look out and watch the travelers come and go.”
 of 5 bubbles mattmK1161OJ, 1 Jan 2017 | Read review
“very high floor in corner the further back in corner the more quiet the room”
 of 5 bubbles 222angelak, 31 Dec 2016 | Read review
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