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JW Marriott Indianapolis

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JW Marriott Indianapolis
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2,150 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Indianapolis
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Showing 2,114: English reviews
Plainfield, Indiana
Reviewed 1 week ago

I cannot say enough about the service we receive at the Indianapolis JW Marriott each time we stay. My wife and I stay here any time we are wanting a night away from the kids downtown and are always very happy. Five years ago we were engaged at the hotel and this year we celebrated our anniversary. When I mentioned...

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Helpful?
1Thank Patrick S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoy welcoming you back to the JW Marriott, and congratulations on your anniversary. We're honored you would share this special occasion with us. Be assured we'll share this feedback with the team, and we'll be looking forward to your next visit.

Clinton, Tennessee
Reviewed 1 week ago

We were attending a trade show at the attached convention center. We had reserved 6 rooms months earlier. Upon arrival, they showed that our reservation was for one night only. Wrong. This was a week long show and we had the confirmation showing the dates. After a long day of travel - and 10pm at night, they finally figured it...

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Helpful?
Thank mrhover
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We have failed to meet your expectations and for that I am truly sorry. Be assured I will share this information with the team, and it will be used as a training tool for our associates. If you would like to discuss this further, please give me a call at your convenience...317-860-4911. Again, I understand your frustration and hope you...

ohio
Reviewed 1 week ago

Hotel is beautiful--rooms are great, quiet, big and clean. Staff are really nice and say hello when they are in the halls, etc. Attached to the convention center, which is great, although it is a walk. Food is good.

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Helpful?
1Thank Gail W
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We try to provide our guests with an excellent experience, and we’re happy we were able to achieve this for you. It was our pleasure to have you with us, and we hope to welcome you back soon.

Chicago, Illinois
Reviewed 1 week ago

I attended the Mideast Qualifier and reserved my room in November 2016. At that time, I took the time to personally request that my room come handicap accessible. After all, it was important to me that I have appropriate accommodations from my mother who has edema and congestive heart failure. Upon arrival, I was greeted by Samantha who informed me...

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Helpful?
Thank leaneeb
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you and your family. Be assured we will be doing some additional training with the team. If you would like to discuss this further, please give me a call at your convenience...317-860-4911. We value your business and hope you will...

Yuba City, California, United States
Reviewed 2 weeks ago

Can't say enough about this place. From the moment I stepped into the facility until the moment I left was and am so impressed. They started with greeting me near the front door and stayed with me until the check in process was complete. Very comfortable beds and rooms exceptionally clean. I could not normally afford such a hotel, but...

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Helpful?
1Thank Joel K
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving our guests, and you can be assured I’ll share this feedback with the team. It was great having you here at the JW Marriott, and we hope to welcome you back in the future.

Saint Clair Shores, Michigan
Reviewed 2 weeks ago via mobile

The JW Marriott in Downtown Indy is conveniently linked to the convention center providing an easy walk back and forth, either indoors or outdoors. The king room that I stayed in was spacious, modern, and clean with a partial view of the baseball stadium. I worked late hours and was delighted that their room service was available until 1am and...

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Helpful?
1Thank Ronda M
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was our pleasure to have you with us here at the JW Marriott, and I’m happy to see you enjoyed your visit overall. I will share your comments with the team, and we hope to be of service to you whenever you return to Indy.

Windsor, Ontario, Canada
Reviewed 2 weeks ago via mobile

I love almost everything about this hotel. Great location with awesome restaurants. Staff is top notch. I am a platinum member and always enjoy the lounge for breakfast and a place to kick back and relax or to get some work done. Today, everyone in the lounge was complaining about how cold the temperature was. The thermostat is kept at...

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Helpful?
1Thank Tracey C
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your continued patronage and for your feedback. I’m very sorry for the problem you incurred and be assured I’ll speak to my Director of Engineering in this regard. We want all of our guests to be comfortable when they are here at the JW Marriott. Again, we appreciate your constructive comments, and hope to welcome you back...

Covington, Georgia
Reviewed 2 weeks ago

helpful, courteous staff. walking to the convention center and adjoining businesses could be a little tricky but everyone was quick to point the right direction. rooms were quiet and bed was very comfortable. second time staying here during the NTEA Convention. this property is centrally located to the convention center and many surrounding restaurants.

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Helpful?
1Thank Christa M
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was great to welcome you back, and I’m happy to see you enjoyed your stay overall. We enjoy having the NTEA Convention with us, and we hope to welcome you back in the future.

Reviewed 2 weeks ago

This is my third trip to Indianapolis and my third stay at the JW Marriott. The hotel is fantastic and the staff extremely helpful and accommodating. There is onsite, garage parking ($40/day). Getting into the hotel and checked in is speedy, the front is well staffed and ready to ensure that you have a comfortable stay. The hotel bar is...

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Helpful?
1Thank Brent A
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We truly appreciate your continued patronage. I understand your comment about the Internet and wanted you to know we are following Marriott standards. Anyone who signs up for Marriott Rewards is eligible for complimentary wifi. Again, it was great having you here with us, and we hope to welcome you back soon.

Washington, D.C.
Reviewed 2 weeks ago

The JW Marriott is a perfect choice for your stay in Indianapolis if you are looking for total comfort with subtle luxury. We enjoyed the zen that comes from a clean and perfectly ordered hotel room and bathroom and a good night's sleep on a comfortable mattress. Concierge level is pleasant with a diverse selection of beverages and enough food...

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Helpful?
1Thank BethTravels
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for taking the time to let us know of your recent visit, and I’m happy to see it was a memorable experience for you. We value your business and hope to welcome you back whenever you are in Indianapolis.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $259 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
16 questions
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Cape Canaveral, Florida
2 months ago
Danville
8 months ago
Washington DC, District of Columbia
8 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose away from the downtown view... WAY too noisy.”
tracies912, 21 Apr 2017 | Read review
“corner rooms have great views and large windows on two sides”
billc984, 13 Apr 2017 | Read review
“East for a nice wake-up call with the sunrise.”
  • 29th Floor looking Downtown
Sloughbrewer, 13 Apr 2017 | Read review
“I had room overlooking the city and Convention Center on the 30th floor, awesome scenery.”
JoelK830, 10 Apr 2017 | Read review
“wifi was free to marriott members.”
christam879, 10 Apr 2017 | Read review
5 of 5