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JW Marriott Indianapolis

JW MarriottUS$349*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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JW Marriott Indianapolis
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2,184 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Indianapolis
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Showing 2,146: English reviews
NYC
Reviewed 3 March 2016

I spend way too many nights in various Marriott hotels and it's always a joy after nights in Courtyards or a Renaissance (my least favorite 'brand') to find yourself in a proper hotel. Front desk staff: superb. Took care of me and even laughed at my dumb sleep deprived jokes. My room was, well, pretty spectacular. Great views. Separate living...

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Helpful?
Thank OhFranklin
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I am delighted you enjoyed your recent visit to the JW Marriott Indianapolis. Our team has a "spirit to serve" and I will share your feedback with them. Once again, we enjoyed your visit and we'll be looking forward to your return.

Pittsburgh, Pennsylvania
Reviewed 2 March 2016

We were at this hotel for a major cheer competition. It was a great experience. The hotel check-in lines were a little long, but I am sure that was just because of the size of this event. The hotel was very clean, and there was nothing we needed that was more then a phone call away. I completely enjoyed this...

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Helpful?
Thank 670deborahn
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was our pleasure to welcome you to the JW Marriott and I’m so happy it was an excellent experience for you. We enjoy being part of the cheer competition here in Indy and we’ll be looking forward to your return.

Gas City, Indiana
Reviewed 26 February 2016

On Valentines day 2016 I booked a room at the JW for my valentine and myself. I have to say I selected the right hotel for the evening. We had a wonder night all thanks to the very kind and attentive staff at the JW. The view from the room was the best in the city and the room was...

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Helpful?
Thank David S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoyed having you with us and thank you for your great feedback. Be assured I will share your comments with my team and we’ll be looking forward to your return.

Bristol, Wisconsin
Reviewed 26 February 2016

The JW Marriott Indianapolis was awesome to stay at! It was the perfect stay & great location!! Everyone at the hotel went above & beyond to accomodate!! The views from the room were wonderful, as well! I would definitely stay there again when we visit Indianapolis. Hands down the BEST place to stay in Indy!!

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Helpful?
Thank M M
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving our guests and I'm delighted you enjoyed your recent visit. I appreciate your feedback and I will share this information with the team. We'll be looking forward to welcoming you back whenever you are in the area.

Englewood, New Jersey
Reviewed 26 February 2016

Check in was fine....check out bumpy because I had to call 3x to arrange a noon check out (really?). Room was clean and comfortable. The lounge well managed....maybe a bit too managed....I felt like I was being watched by a friendly security guard.

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Helpful?
Thank Nava1203
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you. I appreciate your feedback and be assured I will share your comments with my team. I hope one day you will give us a chance to regain your confidence.

Ankeny, Iowa
Reviewed 24 February 2016 via mobile

This was our second trip to the JW and was just as good as the first. There is no where better to stay for attending an event at the convention center. The only issue I had was they initially checked me into already occupied room. Not the first time it's ever happened in a hotel, but not what I would...

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1Thank Matt D
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your continued patronage and I’m glad to see you enjoyed your overall experience. Be assured I will share your comments with my Front Office team and we’ll use this as a training tool for our associates. Again, we enjoy having you with us and hope to welcome you back soon.

Monticello, IN
Reviewed 23 February 2016

The Indianapolis JW Marriott was a wonderful hotel to stay for our trip to Indy. The views of the city were beautiful from our room, loved looking at the city skyline. Our room was modern yet cozy. The sports bar was fun and the appetizers were good. It was a gorgeous evening so the short walk to downtown was enjoyable....

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Helpful?
Thank Oldenkamp
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for staying with us during your recent visit to Indianapolis. I’m happy to see you enjoyed your visit and I’ll share your feedback with my team. We hope to welcome you back whenever you return to the Indianapolis area.

Bronx, New York
Reviewed 21 February 2016 via mobile

This is the second year in a row in which the hotel failed to provide me with the King bed I requested, even though I made the reservation about 11 months in advance. I really do not understand how that is possible. Much like a classic Seinfeld episode, they know how to take a reservation, but do not know how...

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Helpful?
Thank Tim H
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your constructive comments and I will review this with my team. With regards to the housekeeping, on your next visit please let us know what time you would like your room cleaned and we'll honor your request. I do hope you will give us a chance to regain your confidence.

Reviewed 21 February 2016 via mobile

The hotel is located in downtown Indy and connected by skywalks to the mall, convention center and many local restaurants. Very accommodating and high standard for rooms. Loved the view and location. The hotel restaurants and bars are great, especially for networking at a convention.

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Helpful?
Thank J P
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide our guests with an excellent experience and I’m happy to see we were able to achieve this for you. We value your business and hope to welcome you back whenever your travels bring you to Indianapolis.

Leeds, West Yorkshire
Reviewed 21 February 2016

Does exactly what you'd expect from a big hotel like this thats attached to the convention center. Very modern and clean hotel, with friendly staff and lots of facilities. My one criticism - you can't change the AC in the room. When the temperature outside is freezing and yet inside its baking hot, it shouldnt be that difficult to let...

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Helpful?
Thank CityHopper007
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I'm sorry we have fallen short of our goal to make this a memorable experience. I have spoken to my Director of Engineering in this regard and we would be happy to work on the HVAC unit for you. I also appreciate your comments about the wifi. We currently follow Marriott standards so there is consistency within the brand. Currently...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $279 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Marriott, Travelocity, Hotwire, Orbitz, Priceline, Cancelon, HotelsClick, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
16 questions
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Cape Canaveral, Florida
3 months ago
Danville
9 months ago
Washington DC, District of Columbia
9 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It depends on whether you want to see the riverfront or the city. Either way, you will be rewarded with a beautiful view.”
patbM8431MI, 25 May 2017 | Read review
“The rooms are very quiet. Well insulated for sound.”
psvinny, 23 May 2017 | Read review
“Stay on upper floors if possible”
LeisureTraveler102, 16 May 2017 | Read review
“Near the elevator, hallways are long”
marinaman2600, 12 May 2017 | Read review
“Make sure you call ahead to see if you REALLY have a room or not.”
325christiann, 10 May 2017 | Read review
5 of 5
JW Marriott
US$349* /night
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TripAdvisorUS$349
CancelonUS$374
Hotels.comUS$349
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Prices are for 1 room, 2 adults
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