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JW Marriott Indianapolis

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2,017 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Indianapolis
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Showing 1,982: English reviews
Burlington, Indiana
Reviewed 11 June 2015

This was our 3rd time at this location. We go for the Indy Wine Fest. The first two times were amazing. This time was a bit disappointing. The valet has gone up since last year. $42! A bit much, but I guess that's the price you pay for convenience. The front desk check-in was friendly and seamless. She apologized for...

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Helpful?
Thank nicole4790
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and please accept our sincerest apology. I have shared your feedback with the appropriate team members so we may review our processes to ensure the actions do not repeat. I would be happy to discuss in more detail if you would like. Please feel free to contact me at 317-860-4914 Again, thank you for bringing...

Copenhagen
Reviewed 11 June 2015

A very nice hotel with striking views from the upper floors. Room had some dust on surfaces which wasn't a big deal but was a bit surprising in this category. Parking very expensive, so if you want to save a few bucks park in the underground lot at the Indiana State Museum across the street (20 USD instead of 38...

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2Thank Dennis B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for letting us know of your experience and I'm happy you enjoyed your visit overall. Please be assured that I will share your comments with my housekeeping team and we will take steps to correct any issues. Once again, we appreciate your business and hope to welcome you back in the future.

Newmarket, Canada
Reviewed 10 June 2015

Stayed at the JW Marriott while at a trade show at the Indy convention centre. Excellent hotel. Highly recommend it, good vibe to the place. The staff were very friendly, good restaurants in the hotel, small indoor pool and large hot tub. Rooms were nicely decorated, clean, two queen beds. Very large hotel, excellent for business and family travel as...

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Helpful?
Thank darreni521
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was certainly our pleasure to have you with us, and thank you for sharing your feedback. I'm delighted to read that you had an excellent experience and we hope to welcome you back soon.

Jacksonville, FL
Reviewed 9 June 2015 via mobile

We had requested a king room, but as none were available at check-in (4:30PM), we were given two queens. Not a tremendous disappointment, but seems at that time of day one should have been available. Room was nice as we got a corner room with two walls of windows, overlooking the adjacent baseball park (minor league), but no mini-fridge. Our...

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Helpful?
Thank Gamecock73
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I will share your comments with my team. I appreciate your feedback about the mini-fridge. Currently this is not part of the JW brand standard; however, we do have several units on property and deliver them upon request. Again, we appreciate your business and hope to welcome you back in the future.

CLEVELAND, TN, United States
Reviewed 9 June 2015

The JW Indy surpassed even my unexpressed expectations and provided one of the best big city, Convention Center, hotel stays of my entire career. This is a big time convention hotel, that has not forgotten the little details that make good hotels, even greater. The leadership of this grand hotel have empowered everyone, from the Front Door, to the Front...

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Helpful?
Thank Kevin B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Wow, you made my day and I'm delighted to see we were able to meet and exceed your expectations. It was a pleasure having you with us and we hope to welcome you back soon.

Zionsville, Indiana
Reviewed 9 June 2015

Rooms were what I would expect from a JW. We had a lovely view of White River Park and the city scape around it. The check in staff was pleasant and professional. The whole process went very quickly. We checked in way before the appointed check in time our room was ready and available. We were able to drop our...

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Helpful?
Thank Andrea H
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I'm so happy to see you enjoyed your visit overall, and I hope you will continue to use our facility whenever you are in the downtown area.

Washington DC, District of Columbia
Reviewed 8 June 2015

The experience at this hotel is the best I have ever had. Staff are standing by the door to assist with check in, and everyone is pleasant, helpful, and sincere in wanting you to have the best experience at their hotel. Rooms are extremely comfortable and very clean. the food through the hotel is good as is the service. The...

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Helpful?
Thank cheryl b
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We truly appreciate you taking the time to let us know of your experience and I'm happy to see we were able to meet your expectations. It was our pleasure to have you with us here at the JW Marriott Indianapolis, and we hope to welcome you back soon.

Reviewed 6 June 2015 via mobile

We just checked into the JW Marriott Indianapolis (weekend of June 6th-7th). It was the absolute best check in experience. Grace greeted us and made sure we had a room with an amazing view as this was what was most important to us for this stay. We purchased a package that included sparkling wine and chocolate covered strawberries and they...

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Helpful?
Thank Kara W
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great post and I will share this information with my team. We take pride in serving our guests and I'm delighted we were able to meet your expectations. We'll be looking forward to your next visit.

Reviewed 3 June 2015

From the moment I insisted on self park, to the check in process, getting my room, receiving freight for my exhibit, & room service this hotel exceeded my expectations! I've been on the road for the past 8 weeks, this location is on top of receiving guests, & making them feel apart of the Marriott Family. Other Marriott properties should...

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Helpful?
Thank merch m
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great comments. We take pride in serving your needs and I will be sure to share your feedback with my team. We'll look forward to your next visit.

North Canton, Ohio
Reviewed 3 June 2015 via mobile

This hotel is opulent and beautiful with an accommodating and professional staff from front to back. Rooms are posh and clean. The Italian restaurant on the first floor had decent food with excellent service.

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Thank ShaniquaJones
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your great feedback. I'm happy we were able to meet your expectations, and I hope we will be able to welcome you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $222 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Odigeo, Priceline, Travelocity and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
14 questions
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Danville
3 months ago
Washington DC, District of Columbia
3 months ago
Hamilton, Ohio
10 months ago

See all questions (14)

Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are best”
 of 5 bubbles dougu132, 30 Nov 2016 | Read review
“Quite rooms with great views of downtown.”
 of 5 bubbles K4121LVandreas, 30 Nov 2016 | Read review
“High is good, given this is one of the tallest buildings in downtown.”
 of 5 bubbles burkeohio, 23 Nov 2016 | Read review
“Ask for river view.”
 of 5 bubbles CharlesAMIV, 22 Nov 2016 | Read review
“Higher floors give better views”
 of 5 bubbles kb515, 1 Nov 2016 | Read review
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