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JW Marriott Indianapolis

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JW Marriott Indianapolis
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2,157 Reviews from our TripAdvisor Community

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Showing 2,121: English reviews
new haven, ct
Reviewed 22 September 2015

We stayed at this hotel last year and had a wonderful experience. This stay, however, was not the same. Our check-in was fast and pleasant.The front desk staff is well trained and customer service is obviously a priority. Our room number was 2337. I had called beforehand and requested a feather-free room due to allergies. The bedding was feather free...

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Helpful?
Thank mommart
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I am sorry we have fallen short of our goal to deliver a memorable experience. Be assured I will share your feedback with my team and we will take corrective action. If you would like to discuss this further, please contact me at your convenience. I can be reached at 317-860-4911. Again, it was our pleasure to have you with...

Springfield, Ohio
Reviewed 21 September 2015

My association held their annual international conference at this hotel in September and it was a great choice. The hotel is almost new and has beautiful facilities. Indianapolis is a surprisingly great place to stay downtown. The state capitol, museums, sports, shopping, and great restaurants are all within walking distance. I highly recommend the JW Marriott Indianapolis!

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Helpful?
Thank jwaymoo
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback. We take pride in serving our guests and I'm happy to see you enjoyed your visit to the JW Marriott and Indianapolis. We hope you will return whenever you are in the area.

Bonner Springs, Kansas
Reviewed 20 September 2015

I stayed at this hotel for a conference and it was a wonderful experience. The staff was very customer oriented and helpful. The food was delicious and the room was exceptional. If you are travelling to downtown Indianapolis, check this out.

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Helpful?
Thank Larry C
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure to have you with us and thank you for your great feedback. We'll be looking forward to your return.

Manitoba
Reviewed 19 September 2015 via mobile

I stayed here for a conference last week and it was my first time in Indy. Hotel is well located near many restaurants, NCAA Hall of Fame, Lucas Oil Stadium, Pacers arena, zoo and great walking paths. Room and hotel in general was clean, well appointed, food at conference was good; drinks were a bit expensive though. Service at check-in...

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Thank SteinerLL
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed your visit and I'm happy to see your stay was successful. We hope to welcome you back soon.

Sioux Falls, South Dakota, United States
Reviewed 17 September 2015

Skywalk will take you to the Lucas Oil Stadium should you choose to stay inside. Close to restaurants in area. Not too far from the airport. Staff was great. Rooms were great. Nice bar area in the hotel

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Thank Ronna S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We value your business and appreciate you taking time to give us your feedback. Be assured I will share this information with my team. If you return to the Indianapolis area, we hope to welcome you back to the JW Marriott.

Reviewed 16 September 2015

Nice property but Marriott double charged me for the first night. They billed both the card I used to make the reservation and the card I used at checkout. Customer service corrected it when I discovered the mistake on my credit card statements. Also, self-parking is $37/night. It's hard to recommend a hotel that can't get the billing right.

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Helpful?
Thank EasyPeasy7
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback. We have failed to meet your expectations and for that I am truly sorry. Please be assured I will follow up with my team in this regard and we will take corrective action. Regarding parking, we are comparable to the other full-service properties in the downtown area. If you are looking for a more affordable...

Starlight, Pennsylvania, United States
Reviewed 16 September 2015

The Red Hat Society held their Speedway Sparkle Convention at the JW Marriott in August. The hotel is breathtaking, located in the heart of Indianapols. The entire staff could not have been nicer or more accommodating. The rooms were spacious and very well appointed. The restaurants and bar/lounge areas are very nice. The food and drinks are a bit pricey,...

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Thank Minnesotaflats
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I'm delighted it was an excellent experience for you. We certainly enjoyed hosting the Red Hat Society and hope to be of service to you in the future.

Orange County, California
Reviewed 15 September 2015

I had booked a block of rooms for my brother's wedding. The Marriott team was so accommodating to our family and friends. Myself, my parents and the wedding couple even got a few treats and upgrades. The staff was amazing all around, and I'd highly recommend this hotel to anyone.

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Thank HeatherBru
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I'm happy to see it was a positive experience for you and your family. We enjoyed having you with us and hope you will continue to use our facility for any of your future needs.

Ohio
Reviewed 15 September 2015

I was on the sixth floor in a corner room, with views from two angles through large windows. The room is spacious and elegant, and the hotel service was lovely. We had organized a reception on the terrace, and had dinner in one of the side rooms of the restaurant. Amazing quality of food for the gathering.

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Helpful?
Thank Maidstone23
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I appreciate your feedback and will share this information with my team. We take pride in meeting and exceeding your expectations and hope you will return soon.

Reviewed 15 September 2015

From the check-in through to the check out it was a most pleasant stay. restaurants and bars were well staffed and food/beverages came quickly. Great view from both sides of the hotel. Close to Lucas Oil Field and Victory Park. Bankers Field House is also in walking distance.

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Helpful?
Thank Mike B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I'm delighted to see you enjoyed your visit to the JW Marriott and Indianapolis. It was our pleasure to have you with us and we'll be looking forward to your next visit.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $261 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotwire, Hotels.com, Travelocity, Orbitz, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
16 questions
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Cape Canaveral, Florida
2 months ago
Danville
8 months ago
Washington DC, District of Columbia
8 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking the city are great.”
S6341LOwilliamh, 27 Apr 2017 | Read review
“Request a high level corner king. Pay the extra $ to guarantee and upgrade to the Executive level for access to the Executive Lounge.”
Linda10663, 26 Apr 2017 | Read review
“above the 15th floor”
wrpupkis, 26 Apr 2017 | Read review
“My room on the 5th floor was nice. It had 2 queen beds. Bathroom with a tub. No fridge. Not sure if other rooms have them or not.”
Traveling_Ms_Mariah, 25 Apr 2017 | Read review
“Choose away from the downtown view... WAY too noisy.”
tracies912, 21 Apr 2017 | Read review
5 of 5