My truck had repair work to be done and my company put me in this wonderful.. beautiful hotel in the heart of Downtown Indy as a driver I pass through Indy but never had the opportunity to visit I was very very happy with the customer service and how well they treat the guest. It starts with Operations Manager Steve Melton he goes above and beyond for his guests he runs his staff with respect and he is very professional. I also had a great housekeeper Deasha.. Quentin in the breakfast staff. Thank you all so much! I came to Indy for a frustrating reason because as you know if you are not rolling as a truck driver you are not making money. So the staff here made a annoying situation a great and enjoying one. Thank you all again and I definitely will be back😃
Room wasn’t cleaned! Toilet had trash inside of it, pet hair on remote and room phone, hair was in the bathroom. Not satisfied at all the room being dirty made me regret staying at this hotel. Need help
My dad and I visited for a baseball tournament and it was a great experience. Nice rooms, with great people at the front desk. It was easy to book extra rooms and communicate with the people at the front desk
Everything was great. Good location and pet friendly! I would stay again. Parking in in a parking deck and oversized parking is walking distance. Staff is nice and very accommodating. Microwave is in the lobby with easy access.
What a joke. They over sold the parking garage and continued to sell even when they knew it was full. I picked this place because of the attached garage. I didnt mind paying the parking fee since it was safer and didnt have to lug 50lbs of athletic equipment very far. Gargae was full then staff argued with me that they could see spaced on camera. Those spaces were for compact or disabled. I was then told I had to park 3 blocks away. Either $20 to park at a restaurant or go to a metered street and pay by 7 am so I dont get a ticket. The street is dimly lit and I asked security to walk with me and was told no. I ended up moving to a different hotel because I did not feel safe . Major disappointment. Also there is no place to nearby