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Holiday Inn Express and Suites Indianapolis East

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Holiday Inn Express and Suites Indianapolis East
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131 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express and Suites Indianapolis East
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Showing 131: English reviews
Phoenix, Arizona
Reviewed 13 July 2016

Stayed here for four nights in June. Pros: The rooms were spacious and well laid out and about half of the staff we interacted with were very pleasant. Breakfast spread is nice (biscuits and gravy, oatmeal, etc.). Cons: The AC broke while we were out one day. While the front desk was very nice about getting it replaced, we did...

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Helpful?
Thank PricklyPear18
IHGService, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Dear PricklyPear18, Thank you for leaving us feedback. We're glad that you chose our hotel for your family travel, and that the breakfast selection and spacious rooms were well to your liking. On the other hand, we're very sorry for the inconvenience you had, particularly with the AC unit, and the level of staff service you have received. Guest feedback...

Chicago, Illinois
Reviewed 13 July 2016 via mobile

I had an amazing stay at this hotel. I was greeted at the front desk by a man named Brian McDonald. He was a very nice man who did everything he could to make my stay comfortable. He helped me whenever I asked for something and never seemed annoyed about it. If I ever had the chance I would love...

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Helpful?
Thank jimwelsh29
Huntington, West Virginia
Reviewed 12 July 2016

We were traveling with a basketball team that had to make reservations through the tournament...needless to say, many things change in the 2 months we made our reservations and we needed to add rooms, cancel rooms and get rooms next to each other and I had to call the hotel many times to get all this arranged which is usually...

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Helpful?
Thank TLS L
Lees Summit, Missouri, United States
Reviewed 7 July 2016

We were traveling across the country west to east and stayed in Indianapolis for the night. This hotel put us on the East side of Indianapolis for a start the next morning where we didn't have to go across the town. The staff was friendly and helpful. The room was perfect and the breakfast was the best we had in...

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Helpful?
Thank MHum3
Evansville, Indiana
Reviewed 2 July 2016

Nice hotel, clean but I don't think they understand what the meaning of suite is...I booked a two double bed suite and it wasn't what I thought it would be..highly disappointed about that. The "suite" was two rooms, one with two beds and a tv and the other pretty much empty with just a coffee maker and a mini fridge....

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Helpful?
Thank derek c
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for taking the time to give your feedback. I will be sharing it with the staff to see where we can improve. I am sorry to hear that you were disappointed with your room. We do have two different room types with two double beds. It sounds like you stayed in the one with the kitchenette area. The...

Kendallville, Indiana
Reviewed 29 June 2016

Brian was an excellent person who helped me get a room. He was very courteous and helped me in a time of need. I had booked a reservation on hotels.com and thought I was getting a good hotel. (Clarion on 21st St.). That hotel had vagrants, smelly and dirty room. I refused to stay there. I went to several hotels...

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Helpful?
Thank lslusher
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for staying with us at the Holiday Inn Express Indianapolis East. I am so glad to hear that Brian was able to help you out and you enjoyed your stay with us. We always look forward to making each guest experience an excellent one. Make sure to join us again the next time you are in Indy! Thank...

Grand Rapids
Reviewed 13 June 2016

Well, I booked this hotel without doing any research into the surrounding area. A rookie mistake but I was in a hurry. This part of town is certainly not going to be mistaken for the nice part of town. It is not get shot kinda bad but it is not good either. People tried to ask for money at the...

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Helpful?
Thank crash1204
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am sorry to hear that you were disappointed with your stay. We are located in a business area with nothing but restaurants, fast food, and other local businesses. Just down the road is many more restaurant options. If you are in town and stay with us again please contact the front desk and we will give you all of...

Basingstoke, United Kingdom
Reviewed 1 June 2016 via mobile

We stayed here for 5 nights for the Indy 500. We were greeted by a very friendly receptionist who checked us in quickly and gave us tips about restaurants to try during our stay. The suite was massive, with a large living room, and separate bedroom. The bathroom was clean and there was a plentiful supply of towels. Breakfast had...

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Helpful?
Thank Audrey G
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you so much for your review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward to serving...

Saint Louis, Missouri
Reviewed 31 May 2016 via mobile

Stayed here for the night before continuing eastward on I-70. The room met the standards one expects for this chain. It was an oversized room with a desk, sofa bed love seat for watching tv and two double beds. There was also a changing area between the room and the bathroom. The main appeal was the bed. Between the pillow...

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Helpful?
Thank Daryn B
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Rabat, Morocco
Reviewed 27 May 2016 via mobile

I cannot say enough about how nice and helpful everyone here was. Sonya, Brian and "Momma" Teresa were all amazingly friendly. My sister-in-law said that the hotel was "like a bizarre world where everyone is friendly, nice and helpful all the time!" They all went the extra mile for us and we really appreciate it!

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Helpful?
Thank CDMG123
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I love to hear that a guest had a wonderful experience with us. I love all of the staff here but yes Sonya, Brian, and Momma T make a big difference around here. I am very proud to be a part of this team. Please make sure to look us up the next time you are in Indy. Thank you...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
located on Indy's east side, specializes in outstanding guest service and immaculately clean accommodations. ... more   less 

Additional Information about Holiday Inn Express and Suites Indianapolis East

Address: 7035 Western Select Dr, at I-70 and Shadeland Ave, Indianapolis, IN 46219-1763 (Formerly Hawthorn Indianapolis East)
Region: United States > Indiana > Indianapolis
Price Range: $140 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Indianapolis East 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East
Hotel Style:
#30 Family Hotel in Indianapolis
#66 Business Hotel in Indianapolis
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Questions & Answers

Questions? Get answers from Holiday Inn Express and Suites Indianapolis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer rooms away from the elevators.”
 of 5 bubbles irishslider, 8 Nov 2016 | Read review
“Choose one opposite the highway”
 of 5 bubbles derekc866, 2 Jul 2016 | Read review
“I stay in the same room every time if it is not taken nice and quiet, 5th floor”
 of 5 bubbles 205tw, 22 Jan 2016 | Read review
“Great Rooms”
 of 5 bubbles W4177SZmichaelm, 30 Nov 2015 | Read review
“We were very pleased with our room. I do not know what tips to add. I think you would be pleased with any room they have.”
 of 5 bubbles alanndon, 29 Oct 2015 | Read review
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