Stayed here for a family wedding weekend. Everything about the Conrad was top-notch. Hotel rooms and common areas were spotless. Food at the Capital Grill and at the banquet events was delicious. The staff was as helpful and professional as they could be! The valet attendants, the front desk, housekeeping, restaurant and banquet staff, they couldn't have been nicer people. Also-several times while we were there, we watched the general manager helping with luggage, washing entrance windows, checking the coffee station, and directing guests to their rooms. We all commented on what a hard working manager he was. That's a manager who goes above and beyond. Hilton is very lucky to have the fine staff members that they have at the Conrad. Well done!
I stayed at the Conrad in celebration of my 40th birthday as a 2 night staycation that turned into a 4 night getaway all due to the impeccable customer service received from the staff and the amazing manager Adam. When first checking in I was offer $50 credit for breakfast at Capital Grille which is attached to the hotel. I arrived in my room and needed to change rooms and most hotels will just have you return to the front desk to retrieve your keys but Adam not only brought them to me, he also brought a pleasant surprise of champagne, chocolates, and cookies just for a minor inconvenience. I stayed in room 1515 which was a timeless beauty. It comes with a seating area, space for me to work, a very comfortable king bed, large tv, and ample storage space. The bathroom is stunning with large counter space, separate shower, and large soaking tub. The added bonus is the tv in the bathroom. The stellar rooms are not the icing on the cake, it is actually the wonderful pool and hot tub which is a very rare amenity these days. You will have to schedule a reservation to utilize it but that is a plus because it shows that they care about the safety of their guests. I extended my stay with this fantastic establishment for one reason only and that was the hospitality that I received from Adam. Each time I called or visited the front desk he addressed me by name and made sure that my time there was going as smooth as possible. It made me not only feel welcome but important. I have visited many Hilton properties but the Conrad will forever be my favorite. This hotel is in an area surrounded by many restaurants, shops, and is connected to the mall which is a great convenience. Also, if you are a wine lover you should definitely stop by Tastings wine bar which is also connected to the hotel. Thank you Conrad for a memorable experience.…
It was average, expecting a 5 star hotel. There were 4 main issues that have been previously detail in another question on your survey. The Hilton honors food Crist was not listed but reminded me of Something a lower class motel might offer.
Conrad always has the best amenities. COVID has really impacted them. The stay wasn’t with me $$. Any hotel with pool and hot tub would have been sufficient. I’ll be looking else where for a weekend retreat.
From the time you pull up ,valets come greet you and take you to check in desk ! Then there is hunter and check in staff , they make you feel great you are there , a you know you made a great choice ! Go to room elevator know not just anyone can access your floor cause must tap room key to move floors! Then hall way inviting you to your room that is clean that you wish you could take the cleaners home ! The location is great even if it rains cause it’s located right with the mall across the street ! And restaurants so close you can call and ask if room at the bar and make it to a open seat! And concierge staff check in every once in a while to see how stay is and if they can help!! On our check out we booked for our 1 year anniversary !!