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Embassy Suites by Hilton Indianapolis - Downtown

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1,296 Reviews from our TripAdvisor Community

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Showing 1,291: English reviews
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alsip, United States
Reviewed yesterday NEW

This is a great hotel. have stayed here many times. they are in the processing of updating all rooms and lobby. great location for downtown Indy. it is so close to the convention center. you do not need to walk outside. great staff, breakfasts and happy hour (manager's welcome).

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank K6377TDthomass
HOTEL’S FAVOURITE REVIEW
Reviewed 14 March 2017 via mobile

The stay at this hotel was excellent, I loved the staff they were so friendly from the check in to cleaning staff to the breakfast staff. I also loved the clean rooms and there were no garbage or debris out side. The free breakfasts were excellent and the coffee at the front desk was always fresh. They were remodeling a...

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Helpful?
Thank Bill I
About Hotel's Favourite Review
Garland, United States
Reviewed 3 days ago NEW

Room was quite dated but hotel is going through renovations. Internet speed was slower than dial-up, but the breakfast was great. The price was one of the lowest we found in downtown but the hotel lacked room selection and the digital key concept needs some work. I'd recommend picking up a room key upon check-in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 218andreanm
Management response:

Thank you for staying with the Embassy Suites Indianapolis Downtown!!! We value your feedback and will utilize this information to ensure these items are in working order. With our hotel renovation we are also upgrading our high speed internet as well. We are very excited about our transformation and hope you will have the opportunity to visit us again in...

Atlanta, Georgia
Reviewed 4 days ago NEW

THIS HOTEL IS UNDER RENOVATION SO BE WARNED! Stayed at the Embassy Suites by Hilton in downtown Indianapolis over the Easter Weekend for a family getaway. First the pros: 1. Location, Location, Location-this hotel cannot be beat for its location. Its right downtown very close to shops and great places to eat. So that's a good thing! 2. Room size...

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Helpful?
Thank Lovely1722
Bolingbrook, Illinois
Reviewed 5 days ago NEW

Very helpful staff,the rooms are also clean , comfortable bedding , there is variety on the breakfast menu, and also tasty . Breakfast is early enough for people who need to get out early. I also like the location , in the downtown area , with easy access to the mall and food if you chose to eat outside the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank abimbolao66
Management response:

Thank you so much for selecting the Embassy Suites Downtown for your stay with us and the wonderful feedback!! We strive everyday to provide the highest customer service to all of our guests as well as to ensure that they feel welcome at their home away from home. We look forward to having you back soon to experience our newly...

Lexington, United States
Reviewed 5 days ago NEW

Our room on the 16th floor was like a sauna and included extremely dated furnishings and for some unknown reason, three separate sinks in three different locations in the room, which was curious. The "cook to order breakfast" was not cooked to order. It was a standard buffet but the eggs and potatoes were cold, like little ice blocks. We...

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Helpful?
Thank Chelsea H
Statesville, North Carolina
Reviewed 1 week ago

We enjoyed our stay overall. Departure time was terrible. And the are under construction but it didn't effect our stay much. We would use this location again just because of the other staff besides the bellman.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sherag2017
Management response:

Thank you so much for staying with us at the Embassy Suites Indianapolis Downtown. I apologize for the confusion on your departure time and will research and address the challenges you experienced. As you know we are going through a very large transformation and would love to have you back with us once the hotel redesign is completed. We look...

Bedford, Indiana
Reviewed 1 week ago

Looks like most of the lobby area is under construction and still a ways from being finished. You gotta update at some point but for as much as I paid to stay at the hotel, you'd think they would get it done as quickly as possible.

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Helpful?
Thank BrentMaudlin1
Management response:

Thank you so much for staying with the Embassy Suites Indianapolis Downtown!!! Thank you so much for the great feedback in service as well. We strive everyday to provide the best service possible for all of our guests. We value your business as well as feedback. As we move through this transformation we will utilize your feedback to improve on...

Decatur Indiana, United States
Reviewed 1 week ago

This hotel was located down town with hundreds of restaurants, Bars and shopping with in very short walking distance. There was also a movie theater near by. The colts bar and grill was accessible with out going out side.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Randy J
Management response:

Thank you so much for staying with us at the Embassy Suites Indianapolis Downtown!!!Thank you for the wonderful feedback. As we move through our property renovation and redesign we hope that you will come back and visit. We look forward to seeing you again!!!

New York City, New York
Reviewed 1 week ago

Property is a construction zone...totally unfit for guests, incessant drilling and hammering, dust everywhere, makeshift amenities, non working wifi and the housekeeping staff missed two of three rooms on two of four nights. Parking is a nightmare with non functioning access cards. The property should have been closed during this renovation.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Z2789KWjonl

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 

Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Address: 110 West Washington Street, Indianapolis, IN 46204-3431
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $254 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites
Hotel Style:
#46 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Indianapolis - Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Indianapolis - Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose any room here until renovations are completed. The current rooms are completely outdated.”
308chelseah, 25 Apr 2017 | Read review
“I was on the 8th floor and not bothered by construction in my room.”
BrentMaudlin1, 18 Apr 2017 | Read review
“Ask for an already remodeled room!”
trixxp, 6 Apr 2017 | Read review
“Connected to convention center.”
44monicab, 5 Apr 2017 | Read review
“Stay somewhere else until entire hotel is renovated.”
ThelmaLou56, 13 Mar 2017 | Read review
5 of 5