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Crowne Plaza Indianapolis Airport

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Crowne Plaza Indianapolis Airport
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392 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Airport
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Showing 390: English reviews
Denver, Colorado
Reviewed 19 June 2014

Due to flight cancellation, AA put me up at the Crown Plaza. Room was fine. I was on the first level, with no outside window ... Just a sliding glass door to an inside courtyard. I assume they save their worst rooms for distressed passengers. They offer complimentary airport shuttle on the hour and half hour. Front desk was adamant...

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Helpful?
1Thank Chris0329
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for sharing your experience. I'm sorry you weren't pleased with your room. If you are in Indy again we hope you will consider staying with us. Please feel free to let our front desk know your room preferences, we are happy to accomodate our guests.

Reviewed 9 June 2014

I have been staying at your hotel at the 20 of april up till the 29. The service was poor. And the main problem is that i am still waiting for the deposit the hotel has charged me, i have paid using my credit card, and there should have been no problems in my opinion. Calling your hotel have bot...

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Helpful?
1Thank John R
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear John R, Thank you for taking the time to review our property. I’m very disappointed to hear about the unsatisfactory level of service you have experienced. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith and would welcome...

Kailua-Kona, Hawaii
Reviewed 29 May 2014

Stayed here one night on a cross country trip and to be close to the highway--big mistake. The modern room was clean and comfortable. However, the noise from the planes landing and taking off plus the highway hum was pretty bad. The lobby and open areas are done in an industrial style which at first I liked. The Landing Bar...

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Helpful?
Thank Teramo48
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for your review. I'm very disappointed to see that the Landing and the front desk staff let you down. We work very hard to ensure each and every guest has an outstanding experience. It seems that we didn't make that happen for you. On behalf of the staff please accept my sincere apologies. We certainly want to...

Crown Point, Indiana
Reviewed 28 May 2014

Excellent place for a 2 day seminar. The rooms are very spacious and updated. Beds were comfortable. Staff was amazing! The only issue was that the pool was closed for cleaning both days we were there. There is no spa/hot tub.

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Helpful?
Thank ToddBockman
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We are very happy to hear that you had a great stay. We are especially happy to see that you felt our staff was amazing! We did recently experience some trouble with our pool and are happy to say it has since been resolved and fully functional. I'm truly sorry that you were unable to use it during your...

Redondo Beach, California
Reviewed 21 May 2014

We stayed here for 3 nights, it was convenient to the airport and the rooms are roomy and comfy. Very clean. Really nothing to complain about, except depending on your room location, you will hear the planes take off/land.

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Helpful?
Thank Gerrie M
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for sharing your experience with us and other travellers. We hope you will stay with us again in the future. Enjoy the summer. Renee

Greenwood, Indiana
Reviewed 18 May 2014

If you have an early morning flight this is a good choice. The shuttle is timely and the staff is very professional, helpful and courteous. The common areas of this hotel are clean and spacious. The bar and restaurant serve very good food and beverages. It is a must because this hotel is very isolated from any other dining opportunities....

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Helpful?
Thank IndyOmahaCincyKid
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We are very happy to see your enjoyed our Stay, Park and Fly Package! I will share your comments regarding the electrical outlets with our Chief Enginner and Executive Committee. We appreciate your feedback! Thanks! Renee

Orlando, Florida
Reviewed 18 May 2014

Secured a room using Priceline and for the price paid, an excellent value. Friendly and efficient staff, nicely appointed rooms, and great ambience for an airport hotel. Room service was excellent with a tasty meal and the price was fairly good even with the service charge. Really nothing to complain about and would stay again if the opportunity arises.

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Helpful?
Thank Mark F
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for taking your time to write a review. We love feedback from our guests! We are all happy that you enjoyed your stay and that we have earned your business. Renee

Huntsville, Alabama
Reviewed 11 May 2014 via mobile

I had a wonderful stay at this property! I would definitely recommend this hotel! Very comfortable accommodations. Only one negative the alarm was not reset before I checked in and went off at 4am, but the bed was so comfortable that I quickly fell back to sleep.

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Helpful?
Thank Mary M
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi! We're very sorry about your alarm clock going off. We are happy to hear that you fell back asleep so fast and that the rest of your stay was enjoyable. Thank you for sharing your experience with other travellers. Renee

Shipley, United Kingdom
Reviewed 5 May 2014

Stayed at the hotel for a business conference. Arrived late due to flight delay... Hotel was dead as a doornail... no noise... just the gentle waft of chlorine from the hotel pool. Very helpful staff took me to my room But after that experience dropped to the mire of unexceptional... standard room... standard breakfast

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Helpful?
Thank Rmb680
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

We're happy to hear your stay started off on the right foot, but sorry it didn't continue. Thank you for taking the time to share your review. We appreciate all of the feedback our guest's give.

Chicago, IL
Reviewed 28 April 2014

I travel a lot. And I can say that this hotel is a good option for staying near to the IND airport. Service is good. I had no trouble at all with shuttle either way. Parking was fine. I read the most recent reviews and found the comments more from those thinking this is a DOWNTOWN hotel with the amenities...

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Helpful?
Thank TravelNut70
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, The staff enjoyed reading your review. It was very detailed and we appreciate that! We are very happy to learn that you enjoyed your stay, from start to finish. Thank you for taking the time to share your experience. Renee

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 

Additional Information about Crowne Plaza Indianapolis Airport

Address: 2501 S High School Rd, Indianapolis, IN 46241-4919 (Formerly Holiday Inn Select Indianapolis Airport)
Region: United States > Indiana > Indianapolis
Price Range: $169 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn
Hotel Style:
#65 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Airport staff and other travellers.
5 questions
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Vallonia, Indiana
Tulsa, Oklahoma
Kennewick, Washington
over a year ago

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Questions? Get answers from Crowne Plaza Indianapolis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good Room? #578 Clean, big, comfortable, quiet, & secure.”
 of 5 bubbles JimmyDeanPlataka, 16 Jan 2017 | Read review
“Subscribe to the IHG reward membership to benefit from free WiFi and lots of other nice features”
 of 5 bubbles SagaLEB, 30 Dec 2016 | Read review
“Away from the pool unless you have children”
 of 5 bubbles davidkF9077VW, 17 Oct 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles tbrown6220, 19 Sep 2016 | Read review
“Choose a room facing the inside of the hotel for a little extra quiet.”
 of 5 bubbles DGill016, 19 Sep 2016 | Read review
5 of 5