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Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel

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123 West Louisiana St., Indianapolis, IN 46225
2 people are viewing this hotel
Expedia.com
US$246
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Free cancellation until 22-06-26
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US$246
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Free cancellation until 22-06-26
CrownePlaza.com
US$218
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Free cancellation until 22-06-26
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Booking.comUS$246
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Traveller (442)
Room & Suite (148)
Dining (11)
What is Travellers’ Choice?
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 201 in Indianapolis
Location
Cleanliness
Service
Value
Travellers' Choice
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Historic Hotel
Languages Spoken
English
1022Reviews15Q+A100Room tips
Traveller rating
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Popular mentions
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Steve M wrote a review Jun. 21
Pulaski, Tennessee349 contributions99 helpful votes
I was worried when I booked the room because it is an active train station as well. I read a previous review which made it sound like it would be a long night. I can say the trains did not keep me up. I used the PanAm parking garage which joined the hotel and is a lot cheaper than the hotel's valet. You are walking distance to many restaurants and a mall. The hotel offers a breakfast buffet for a fee.
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Date of stay: June 2022Trip type: Travelled
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Karen L wrote a review Jun. 18
1 contribution
I can’t say enough good things about Calvin! He greeted me immediately with a smile and welcoming words. Every time I saw him, even when not retrieving my car, he called me by name. What incredible service by such a caring person
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Date of stay: June 2022Trip type: Travelled
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Homecroft56 wrote a review Jun. 16
Nineveh, Indiana381 contributions187 helpful votes
Attended a convention on site - what a great location! Stayed in a train car on the north side of the hotel - unbelievably quiet. Excellent room, king suite, all in a 1920 Pullman. Convention was located in adjacent Union Station. Built in 1888, refurbished in 1986, tremendous architecture - a real step back in time. Hotel did an outstanding job of service and food was amazing. I've been to over 100 conventions - this was by far the best setting and the best service. Would certainly come back again!
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Date of stay: June 2022
Value
Rooms
Service
Trip type: Travelled
Room Tip: Green train cars are located in the northside interior of the hotel - very quiet.
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dcbee wrote a review Jun. 7
Washington DC, District of Columbia7 contributions7 helpful votes
I booked a 3-night stay in this hotel for a business trip in June 2015. I was 5 months pregnant and had to sign a waiver at the front desk during check in. The waiver states I understood there was train noise and I would not be allowed to cancel my reservation due to train noise. So on the first night, I was sleeping when the first train ran through the building at 2:33am. The room and bed shook so violently I was almost catapulted out of bed. If you’ve ever been in a war zone with bombs falling around you, you’ll know what I mean. I was so traumatized afterwards, I was unable to sleep. The next morning, I checked out and moved into.a neighboring hotel which was peaceful. The whole time I couldn’t help thinking about my baby and what would have happened if the experience had somehow affected him. (The irony is my now-6 year old son is obsessed with trains, but not from this hotel experience!)
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Date of stay: June 2022Trip type: Travelled
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Response from IHG Service, Owner at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Responded 3 days ago
Hi dcbee, Thanks for your review and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am sorry to hear about your experience during your stay. I have shared your comments with the hotel management, and I'm confident measures will be taken to improve your lodging experience. Many thanks for your feedback. We hope to see you again and bring back that faith in us. Sincerely, Connie D Case Manager IHGService
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Nelson R wrote a review Jun. 7
1 contribution
The entire staff was very friendly and seemed to remember that you were staying there once they met you. Ate at both restaurants in the hotel and the food was delicious and reasonably priced for the area. The wife and I stayed in one of the train car suites and absolutely loved it. I wanted to give a special shout out to the valet staff especially Calvin for taking such great care of my truck. Had to use valet because it was to tall for the parking garage next door and glad I did.
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Date of stay: June 2022Trip type: Travelled
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Jenna S wrote a review Jun. 2
1 contribution
We’ve been coming here for many years and the service and accommodations are simply wonderful! Calvin at the valet was fantastic and everyone ensured we had a wonderful stay yet again! Always highly recommend this place and all that they offer!
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Date of stay: June 2022Trip type: Travelled
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Micki W wrote a review May 2022
Troy, Ohio2 contributions
We had a late arrival and the Valet was amazing at directing and assisting us. The staff behind the counter that night were not as helpful. Asked where to find our room and were directed to the elevators our room was in 700’s did not know the 2nd number dictated the floor .. had to go back and ask a 2nd time how to find the room. The morning desk staff were absolutely amazing and helpful extremely friendly All in all loved the hotel. The train car was so cool and coming up on them is very cool. Would stay again for sure
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Date of stay: May 2022Trip type: Travelled
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Matthew F wrote a review May 2022
1 contribution
Kuyler had our van ready for us as soon as we checked out and was kind and helpful to our students with Visual Impairments. He also repeatedly offered us directions both home and to the Indiana Children’s Museum if we needed it!
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Date of stay: May 2022Trip type: Travelled
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Thomas K wrote a review May 2022
1 contribution
Vincent and Calvin were on top of it! They were there everyday of our stay with a smile and a great attitude! They even offered to help my pregnant wife in and out of the entire stay! 10 out of 10 would recommend!
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Date of stay: May 2022Trip type: Travelled
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M D wrote a review May 2022
Chicago, Illinois351 contributions126 helpful votes
+1
The check in process was easy. A little confusing to figure out where your room is at times but the hotel is so cool and has so much character. The rooms inside the trains looked so cool. The room was fine. My tv didn’t work and when i called they said someone would come up but nobody ever did. Also the shower head was really low so I had to hold it higher to wash my hair but it was fine. Great location. The parking staff was great too. I would stay here again!!
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Date of stay: May 2022Trip type: Travelled
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PRICE RANGE
US$166 - US$256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza indianapolis downtown (union station) hotel indianapolis
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
273
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Frequently Asked Questions about Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Which popular attractions are close to Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Nearby attractions include The Escape Room Indianapolis (0.2 km), HandleBar Indy (0.4 km), and Bad Axe Throwing (0.3 km).
What are some of the property amenities at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Conveniently located restaurants include Ruth's Chris Steak House, Harry and Izzy's, and St. Elmo Steak House.
Are there opportunities to exercise at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Indianapolis.
Are any cleaning services offered at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.