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    Crowne Plaza Indianapolis Downtown (Union Station)

    123 W Louisiana St, Indianapolis, IN 46225-1049
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    2017-09-03 2017-09-04
    Savings alert: 20% below average rate

    The price you found is 20% lower than this hotel's average rate of US$181/night.

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    US$144
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    Traveller (286)
    Room & Suite (94)
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    Overview
    • Excellent33%
    • Very good38%
    • Average16%
    • Poor8%
    • Terrible5%
    Travellers talk about
    “train car” (114 reviews)
    “train noise” (43 reviews)
    “real train” (24 reviews)
    Free Wifi
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    3.5 Star Hotel
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    Omni Severin Hotel
    2,358 reviews
    #17 of 182 hotels in Indianapolis
     
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    Hyatt Regency Indianapolis
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    Homewood Suites by Hilton Indianapolis-Downtown
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    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (808)
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    There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
    See the most recent reviews

    321 - 325 of 799 reviews

    Reviewed 29 November 2014 via mobile

    My wife and I really enjoyed this hotel. There was a problem with our check in information and it took a while for us at the desk. But the attendants on staff took care of us and offered us complimentary breakfast for our trouble. The...More

    Thank Aquaholic198
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 1 December 2014

    Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager

    Reviewed 21 November 2014

    When we registered, the front desk advised that this was an active train station. I didn't see an active station but the railroads immediately adjacent were certainly very active. For the most part, the passage of freight trains and Amtrak were a muffled "clickity clack"...More

    1  Thank RadioStar42
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 25 November 2014

    Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager

    Reviewed 21 November 2014

    Staff friendly and polite, stayed for a week with work. Colleagues and I were all located in various areas of the hotel. However we all were glad to leave. Unfortunately the first room I was in was a connecting one and I could hear EVERYTHING...More

    1  Thank Elle B
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 25 November 2014

    Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the noise issue you experienced. We hope to get the opportunity of welcoming you...More

    Reviewed 20 November 2014

    My dad and I go to Indy once a year for a Colts game and most of the time, when rooms are available, we stay here. I absolutely love this hotel! The staff is super nice and helpful. The hotel bar/restaurant is a cool place...More

    1  Thank Patrick H
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 21 November 2014

    Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager

    Reviewed 19 November 2014

    I was disappointed in the beds, they were very hard to the point I had to go to the chiro the next day. (I'm a young healthy person, btw) but what was most shocking was the fact that at 6AM the room started rumbling and...More

    1  Thank Joshville
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 20 November 2014

    As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina W. General Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$166 - US$358 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #34 Romantic Hotel in Indianapolis
    • #56 Business Hotel in Indianapolis
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Orbitz, Hotels.com, Travelocity, Hotwire, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Indiana >
    • Indianapolis
    • Also Known As
    • Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
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    Traveller (286)
    Room & Suite (94)
    Pool & Beach (7)
    Dining (2)
    Hotel & Grounds (204)
    Bathroom (12)
    Business Centre & Event Rooms (8)
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    Ask a question
    Questions & Answers
    MisterTiffy
    17 July 2017|
    AnswerShow all 14 answers
    Response from John V | Reviewed this property |
    We could hear the trains but the noise level was low. Ear plugs were provided in our room but we never used them.
    0
    Votes
    cplot
    4 April 2017|
    AnswerShow all 4 answers
    Response from Indylulu2 | Reviewed this property |
    No, it does not have a hot tub. It did years ago but has since been remodeled.
    1
    Vote
    Harrison G
    14 February 2017|
    Answer
    Response from Mark P | Property representative |
    Hi, Unfortunately, all the train cars are already sold out for this weekend as they usually are on Saturday nights. You would not be eligible for discounted museum tickets just for staying here but we do have a family fun... More
    0
    Votes
    Room Tips
    "Don't recommend staying on the floor with the pool. . Recommend asking for a room close to the elevator..."
    Read review
    "Get a train car"
    Read review
    "Away from trains"
    Read review
    "If you book a train car, phone to emphasise that is what you want and check-in early just in case!"
    Read review
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