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Sheraton Indianapolis City Centre Hotel

Booking.comUS$139*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Indianapolis City Centre Hotel
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678 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Dallas, Texas
Reviewed 17 July 2015 via mobile

Stayed on top floor; was there for 4 nights. Had 4 elevators; always slow! The plumbing in our room had a mind of its own. Walked into room 1st night and the toilet was flushing - that'll freak you out thinking someone was in the room. Supposedly the plumbing issues,we're resolved but never really were. The toilet would flush on...

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Helpful?
Thank lrcunning
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ircunning, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton Sweet Sleeper Bed. They are so...

Indianapolis, Indiana
Reviewed 12 July 2015 via mobile

While I did not book a room at the Sheraton myself, a friend who was visiting Indy invited me to his room to spend the night over and a night out at the bars this pass Friday. The view was gorgeous and so was the room. The room was clean, updated, and the sheets felt soft almost brand new. The...

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Helpful?
1Thank toledo1972
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear toledo1972, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

Bloomington-Normal, Illinois
Reviewed 11 July 2015

This hotel was a nice hotel. Rooms were clean beds were comfortable. Staff was friendly. The hotel restaurant was average and wished they had craft beer choices on tap. As a platinum SPG member we were surprised at the lack of recognition - no upgrade was offered, not even a thank you for your patronage. We liked that the hotel...

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Helpful?
Thank ColoradoJojo
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear ColoradoJojo, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms and the service from our great staff. I will be sure...

Annapolis, Maryland
Reviewed 9 July 2015

This property had a good location, my room had nice views, check in was smooth and easy. The rooms were ok. Great pillows. My sheets seemed to be brand new, out of the box and never washed. They were quite stiff and had an odor that was off putting. The television was also problematic because it was raining and the...

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Helpful?
Thank joburkholder1
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear joburkholder1, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

Denver, Colorado
Reviewed 9 July 2015

It has been a few days since I stayed at this hotel and I’ve been thinking about it off and on for this review. I booked this hotel through Southwest’s website for the convenience and points for Southwest. I also booked my rental car through Southwest. So all booked with once website, gain some points with SW and save some...

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Helpful?
Thank funtobeme
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear funtobeme, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

Cincinnati, Ohio
Reviewed 8 July 2015

The staff at the desk was great even on a busy time for check in. They were genuinely appreciative of SPG status and had already secured an upgrade with out asking. The suite was great and the club was very nicely done. I especially enjoyed the fitness center on the 21st floor while preparing for St. Elmos. Downtown Indy has...

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Helpful?
Thank Ageorgin2896
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ageorgin2896, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed....

Hobart, Indiana
Reviewed 8 July 2015

I had a horrible check-in experience because the staff at the front desk was not attentive to my questions, nor was he very helpful. Also, the carpet in the room seemed a bit worn-down. However, besides the two negatives, I really enjoyed the hotel and the location. I stayed on the Club Level, and we had continental breakfast, as well...

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Helpful?
Thank Kendall M
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Kendall M., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Detroit, Michigan
Reviewed 6 July 2015

The Sheraton Indianapolis City Centre Hotel is located in walking distance to many restaurants, concert venues, and shopping. The hotel room I had overlooked the Soldiers and Sailors Monument (great view). Hotel staff did an excellent job managing the large amount of quests going in and out of the lobby. The room was clean, bed was comfy, and outdoor pool...

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Helpful?
Thank FR3E5P1RiT
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear FR3E5P1RiT, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer a breathtaking view....

Mebane, NC
Reviewed 5 July 2015

The check-in experience was horrible. The person did not explain anything to me. He just said, "no problem". It was almost like he did not understand English, but he spoke perfect English. Firstly, I did not sign a rate agreement. He said "it is all taken care of". OK, but what is my rate? "No problem", but he does not...

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Helpful?
1Thank NorthCarolina621
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear NorthCarolina621, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters you experienced with our front desk staff. This is not the Sheraton standard that we...

Reviewed 30 June 2015

generally pleased with hotel BUT given a room next to elevator and could hear every time elevator went up and/or down. also working on adjacent garage with jack hammer and noise in room was incredible til work stopped about 6 pm. had to change rooms which fortunately was available.

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Helpful?
Thank Jim K
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Jim K., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the noise disturbances you experienced during your stay and it was not the relaxing visit we strive...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $171 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
9 questions
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Carrollton, Virginia
Prescott, Arizona
7 months ago
Knoxville, Tennessee
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner King”
MikeM710, 12 Apr 2017 | Read review
“Ask for a high floor.”
BB728, 4 Apr 2017 | Read review
“Stay away from the elevator”
jbauer88, 7 Feb 2017 | Read review
“Higher floors have a good view.”
ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
560cherylm, 15 Dec 2016 | Read review
5 of 5
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US$139* /night
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Prices are for 1 room, 2 adults
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