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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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639 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis City Centre Hotel
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Showing 620: English reviews
Houston, Texas
Reviewed 9 July 2014

Stayed here for a conference. Was very conveniently located in the downtown area, a couple of blocks away from the mall. Tons of eating options within walking distance. Also, I got some of the best sleep I've had in a LONG time in these beds!! Super comfortable. I would stay here again if I visited Indy.

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Helpful?
Thank Shelle B
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Shelle B, Thank you so much for leaving such kind feedback regarding your most recent stay with us! I appreciate the comments and I am so happy you had a great experience! I am thrilled to hear that you took advantage of our convenient downtown location and you enjoyed our signature Sheraton Sweet Sleeper beds! We pride ourselves in...

St. Augustine, Florida
Reviewed 8 July 2014

I was recently at this hotel for a week during a conference. First, the good things: Excellent room cleaning Fantastically comfortable bed Great catering of two banquets and a buffet Wonderful staff that really tries to solve problems Starbucks onsite Conference rooms were set up as requested Now, the not-so-good Really slow elevators Incomplete remodeling - doors still off entry...

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Helpful?
Thank TravelHarp
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear TravelHarp, I certainly appreciate you taking the time to leave feedback regarding your most recent stay with us. We use our guest comments to better our efforts for a more positive experience. I am so happy to hear that you enjoyed our recently renovated rooms, signature Sweet Sleeper beds, catering services, and staff! Our Sheraton Sweet Sleeper beds are...

Chapel Hill, North Carolina
Reviewed 8 July 2014

This is a great location as it overlooks the circle downtown so it's close to everything. Front desk was very friendly, welcoming, and informative. My room was clean and bed/pillows were very comfortable. WIFI worked well and was easy to connect to. Bathroom was ok, as I would prefer more counter space, but shower was great with lots of pressure...

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Helpful?
Thank theokitty916
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear theokitty916, Thank you so much for taking the time to review your most recent stay with us! I appreciate you taking the time to leave feedback regarding your experience. I am glad you took advantage of our convenient downtown location! We pride ourselves in being so close to great local attractions, including the amazing historical monuments that some of...

New York
Reviewed 6 July 2014

The rooms in the hotel were nicely appointed and the beds were comfortable. Ice water was available in the lobby. The housekeeping was inconsistent. Things were visibly dirty in the room and Our coffee was never refilled unless we asked for it. The elevators are really slow and the customer service was also uneven. Some of the staff were helpful...

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Helpful?
Thank Mbacce
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Mbacce, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate all comments from our guests and use them to better our efforts for a more positive experience. I am happy to hear that you enjoyed our newly renovated guest rooms, signature Sheraton Sweet Sleeper beds, and...

Manchester, Connecticut
Reviewed 4 July 2014

Was here for a conference downtown in June. The hotel was centrally located and the staff very friendly and accomodating. The beds were comfortable and our room on the ninth floor looked out onto the pool and monument circle.

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Helpful?
Thank Quib09
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Quib09, Thank you so much for leaving such heart-warming comments regarding your most recent stay with us! I am so happy you had such a positive and enjoyable experience. I am glad you so enjoyed our convenient downtown location with breathtaking views, great staff, and our comfortable AAA Diamond standard Sheraton Sweet Sleeper beds! We pride ourselves in being...

Boise, Idaho
Reviewed 17 June 2014

Was here to attend a small conference. Service, meeting rooms, and food was great. The constant supply of citrus water was much appreciated. Central location within walking distance of great restaurants, an indoor mall with theater, and many interesting city landmarks. $10 shuttle bus ride from the airport was convenient. My room on the 19th floor had been remodeled and...

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Helpful?
Thank dirtdivaboi
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear dirtdivaboi, Thank you so much for taking the time to leave such great feedback regarding your most recent experience! I am so glad that your stay was so positive. It warms my heart to know that you so enjoyed our hotel! Our convenient downtown location is perfect for sight seeing and being so close to restaurants and great local...

Indianapolis, Indiana
Reviewed 15 June 2014

I really liked this hotel. Great location and just two blocks to the circle. From the condition of the parking garage, I was worried this place would be dumpy like the one on 82nd St, but the common areas and room were clean. We had a view overlooking the pool and monument, which was requested upon reservation. I considered other...

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Helpful?
Thank Lady_Tee12
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Lola F., Thank you so much for taking the time to review your most recent stay with us! I always enjoy hearing when a guest has such a great and positive experience! I am so happy that you go to experience top-notch service from our great staff. I will be sure to let them know that their hard work...

Munford, Tennessee
Reviewed 12 June 2014

The front desk staff is very nice and helpful. They even went beyond their duties and got us a taxi a couple of times. Housekeeping staff is another story. We had to be moved as soon as we checked in due to a roach in the bathroom, hair on the sheets and stuff smeared on the toilet! 1 day we...

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Helpful?
Thank Lola F
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Lola F., Thank you so much for taking the time to review your most recent stay with us! I always enjoy hearing when a guest has such a great and positive experience! I am so happy that you go to experience top-notch service from our great staff. I will be sure to let them know that their hard work...

Chicago
Reviewed 10 June 2014

Perhaps years ago this was considered an "elegant" hotel. But now with outdated decorating, stained carpets, and dirty upholstery, the place just looks worn out. In town for a conference in a cramped meeting room with nonexistent ventilation. Women's restroom didn't have locking doors to the stalls and the purse hooks were missing. Everywhere just looks neglected, scuffed, dirty, and...

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Helpful?
1Thank biztravelerChicago
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear biztravelerChicago, Thank you for taking the time out of your schedule to review your most recent stay with us. I appreciate your feedback and will use your comments to better improve guest experiences. I hope that you accept my sincerest apologies that you had such a negative experience during your stay. This is not the Sheraton standard we strive...

Chicago, Illinois
Reviewed 8 June 2014

Booked this hotel via Priceline for two nights. I am convinced that Priceline customers get the not-so-great rooms, as a few other rooms Priceline customers were placed right next to us--right off the noisy elevators on the 14th floor. Even though the rooms were two double beds for up to four persons, there were only enough towels for three and...

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Helpful?
Thank flognogger
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear flognogger, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate all feedback from our guests and use your comments to better your experience. I hope you accept our sincerest apologies for your unacceptable encounters during your stay. The rooms by the elevators are especially noisy and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $141 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
1 month ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
“No real comments on the rooms”
 of 5 bubbles Mickstr47, 1 Nov 2016 | Read review
“Club floor! You won't be disappointed!”
 of 5 bubbles ErinS104, 26 Sep 2016 | Read review
“Beware $25 night parking!!!!”
 of 5 bubbles cfegerton, 6 Sep 2016 | Read review
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