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Sheraton Indianapolis Hotel at Keystone Crossing

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Room & Suite (59)
Traveller (88)
Room & Suite (59)
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. Our hotel in Indianapolis, Indiana has 33 meeting spaces, including a 7,845 sq ft ballroom.
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Property amenities
Business Centre with Internet Access
Pool
Restaurant
Room Service
Wheelchair Access
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS
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Special Offer:Book Early & Save in TX!
Hotel deals
Reviews (1,008)
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995 results
Traveller rating
469
308
123
45
50
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LanguageEnglish
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469
308
123
45
50
Show reviews that mention
All reviews fashion mall the club lounge free parking garage high end mall cheesecake factory nice mall starbucks coffee shopping and restaurants lobby bar north side comfortable beds business trip checking in fitness center oatmeal enjoyed my stay elevator
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1 - 5 of 995 reviews
Reviewed 1 week ago via mobile

It’s always a pleasure to stay at this hotel. Big advantage in the winter time is that there is a direct access to the fashion mall without having to go outside. Once more i want to emphasize the fantastic service from the ladies at breakfast....More

Date of stay: November 2018
Thank 497vincea
Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

Wow! This was so excellent to read. Thank you so much for sharing this with us. We cannot wait to let the staff know how great your stay was. Regards, Rone Middler General Manager Sheraton Indianapolis Keystone

Hotel's Favourite
Reviewed September 16, 2018 via mobile

We stayed at this hotel because we were going to a concert at the Rouff Mortgage Center - which was about 30 min away. The hotel was nice, lots of room, and we even had a decent view of lake. Room service staff was great...More

Date of stay: September 2018
Thank mckenzim1322
Response from Mike S, Director of Operations at Sheraton Indianapolis Hotel at Keystone CrossingResponded September 19, 2018

Michelle W, Thank you for the great review! We are happy to hear you enjoyed your stay and hope your concert was great. We are centrally located for any activies you may want to do in Indianapolis. We hope to see you again soon!

Reviewed 2 weeks ago via mobile

From. Lifetime top tier member, we stayed here twice within a week during a driving trip over thanksgiving. First stay was charged for the feee internet ( which was corrected by the night manager when we checked in for the second night. Also was not...More

Date of stay: November 2018
Thank 345fredk
Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

We appreciate your candor and balanced review. We will definitely share this with the Front Office staff today so they can see how important it is to recognize our rewards Members. You travel a lot, and you choose us. We owe you the best of...More

Reviewed 3 weeks ago via mobile

I booked this hotel for what was supposed to be a one night work stay. Unfortunately, by the time I checked in I had come down with the full blown flu! Guest services helped me extend my stay and sent hot tea and Tylenol to...More

Date of stay: November 2018
Thank Maps06135239301
Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

This is so awesome to read! The one thing I want the most when I am sick is the care and concern of other people [and Netflix]. We are glad you shared this with us and also mentioned Judy by name. Rone Middler General Manager...More

Reviewed November 3, 2018 via mobile

Very Nice Hotel the Staff is very nice. However they offer no coffee in the lobby, they charge for parking. Talk about feeling Nickled and Dimed. You pay a premium to stay at a nice hotel. Only to have them keep putting their hands in...More

Date of stay: October 2018
Thank bbkkll44
Response from Mike S, Director of Operations at Sheraton Indianapolis Hotel at Keystone CrossingResponded 5 weeks ago

bbkkll44, Thank you for the nice comments about our staff, we pride ourselves on providing great service. I'm sorry you found the charges for our Starbucks and secured covered parking garage as nickeled and dimed, however we feel that these are premium services. We do...More

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Questions & Answers
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wandam248
February 13, 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
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Paula C
March 29, 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
January 1, 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"We had a room over looking the front no issues with noise"
stellaluna45
Sep. 22, 2018
Read review
"Away from elevators"
BethChicago
Sep. 17, 2018
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"Dirty Towels"
691xianc
Jun. 4, 2018
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"Club level rooms are very nice, also those one higher level have nicer views."
Northspoon
May 30, 2018
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PRICE RANGE
US$106 - US$287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotelindianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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