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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (88)
Room & Suite (33)
Dining (6)

About

Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. Our hotel in Indianapolis, Indiana has 33 meeting spaces, including a 7,845 sq ft ballroom.
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Property amenities
Pool
Restaurant
Room service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
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HOTEL STYLE
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Business
HOTEL CLASS
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1,016Reviews
106Photos
9Q+A
100Room tips
Traveller rating
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Popular mentions
I was pleasantly surprised at how nice the hotel was, this is one of the older hotels on the North Side of Indy. It was clean and in a great location. Great breakfast and service was excellent. Connected to the mall and plenty of restaurants as well.
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 6 days ago
Thank you so much for your kind words and taking the time to particularly note our service. This is exactly what our team aims for. We hope to see you again soon! Regards, Rone Middler General Manager T 317.574.6701 SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING
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This hotel is everything that you would expect from a Sheraton property. The rooms are clean and comfortable. The common areas are also well maintained. If pushed for a negative comment, I would say that both rooms and common areas are in need of a refresh. This hotel has an
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 4 weeks ago
We are elated that you had a great time at the hotel. You definitely make a good point when you discuss the feel of the hotel. The great news is we are in the midst of doing a aesthetic refresh and will fill like we have a brand new hotel soon. We hope you will enjoy it once we have completed. Regards, Rone Middler General Manager Sheraton Keystone Indianapolis at the Crossings
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I have stayed here several times over the past 2 months and the service is always on point. The associates are friendly and the property is well maintained. I love how convenient the location is to shopping and food. This was a huge plus during last weeks extremely cold weather.
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Feb. 6, 2019
This was awesome to read! Thank you so much for your review and letting us know how the associates made such a pleasant positive influence in your stay. Regards, Rone Middler General Manager Sheraton Indianapolis Keystone
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The hotel is very nice. Close tot good restaurants and shopping. However, don't expect them to roll out the red carpet for you. No free breakfast. Enroll as a member if you aren't already and you might pay an up charge to get the reception and lounge perks.
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Feb. 6, 2019
Thank you for bringing up this point. It is true, as with all major hotel brands, we do offer an upgraded benefit in our club lounge for our frequent members. We [and our members] see this as an excellent opportunity to show our appreciation for their continued loyalty to our hotel. We would love to do the same for your should you ever consider becoming part of a loyalty program with our brand. Thanks, Rone Middler General Manager
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The location is great close to Sullivan's steak house, Nordstrom's, and Blend cigar bar. Remember that self-parking coast is $9.00 and is across the street rom the hotel, however there is a walkway that connects the parking ramp and hotel. Hotel its self has been remodeled and
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Jan. 22, 2019
Thank you so much for sharing your experience with us. Centrality is one of the key things our guests love when they stay with us. It was great to see that you took advantage of that. We hope to see you again soon! Regards, Rone RONE MIDDLER General Manager T 317.574.6701 SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING 8787 Keystone Crossing, Indianapolis, IN 46240
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Bathtub
Dirty towel
Old wall A/C unit
Looks a little lumpy - but comfortable
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how can i book adjoining rooms online?
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you get the connecting rooms. Thank you, Mike Skaggs
1 vote
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Is there a nightly fee for a small pet? Our dog is crate trained.
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other questions. Mike Skaggs
1 vote
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How is the fitness facility? What does it have to offer?
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different parts of the physique and free weights and benches as well that can be used as you desire. We invite you to visit our website to see pictures. Thanks for the question!
1 vote
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We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
0 votes
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How far are you from Lucas Oil Stadium?
Sharon M, We are about 13 miles from Lucas Oil Stadium. Our location is fantastic with numerous places to eat and shop right outside our front door, all within walking distance. We are even connected via skywalk to The Fashion Mall, Indianapolis's premier shopping location. Hope to see you soon!!
0 votes
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"We had a room over looking the front no issues with noise"
"Away from elevators"
"Dirty Towels"
"Club level rooms are very nice, also those one higher level have nicer views."
"Call personally when you're on your way!"
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PRICE RANGE
US$93 - US$394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotelindianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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