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Sheraton Indianapolis Hotel at Keystone Crossing

Traveller (88)
Room & Suite (59)
Dining (10)
About
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. Our hotel in Indianapolis, Indiana has 33 meeting spaces, including a 7,845 sq ft ballroom.
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Property amenities
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
43Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews & more
1,011Reviews
151Photos
9Q+A
100Room tips
Traveller rating
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Popular mentions
The staff at the Sheraton was extremely helpful and friendly. I had to get a room with short notice and the front desk staff and Management went above and beyond to assist in providing me with a room. The staff in the club room on Sunday was amazing, the gentleman was quick in
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I have stayed at this hotel before and I could not say anything bad about it It was such a good experience that when I had to go to Indianapolis again I wanted to book a room. I went on expedia to reserve a room, it indicated all rooms were booked. I called the local number
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 2 weeks ago
Wow! This is entirely unfortunate and unacceptable. I have never heard of this happening before. We want to make it right. Before we can do so, could you please contact me so we can understand the dilemma a little bit better. I am looking forward to your call. Regards, RONE MIDDLER General Manager T 317.574.6701
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It’s run down and smells. Staff is nice. We decided to stay there because of the pool & hot tub. Unfortunately there was no mention anywhere that they were going under renovation. The room was dirty. My grandson found candy on the floor. The hotel could use a major overhaul!!
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Response from Mike S, Director of Operations at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 3 weeks ago
Companion95279, I'm sorry you weren't happy with your recent stay. I understand how important amenities of the hotel working when traveling with little ones as I have kids myself. We were expecting the pool to be reopen prior to your stay, but the install team ran into a issue. As for your cleanliness I would like to discuss this issue more with you directly. We are working on updating the hotel and our pool is the start of a multimillion dollar full renovation, so we hope to have you as our guest again soon. Please feel free to reach me directly at mike.skaggs@sheratonindykeystone.com.
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Stayed for 2 nights as I was in town for business. The guest room was large and spacious while the lobby was great to get some work done over Wi-Fi. I especially enjoyed the ability to watch Netflix in my room! Will gladly stay again next time I'm in town!
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Dec. 14, 2018
We completely agree with you! The Netflix option is awesome. On top of that, we also offer Hulu and YouTube from your in-room TV. It can completely change the experience for a traveler. Thanks! RONE MIDDLER General Manager T 317.574.6701 SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING 8787 Keystone Crossing, Indianapolis, IN 46240
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It’s always a pleasure to stay at this hotel. Big advantage in the winter time is that there is a direct access to the fashion mall without having to go outside. Once more i want to emphasize the fantastic service from the ladies at breakfast. They always know that i like to
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Response from Rone M, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Dec. 3, 2018
Wow! This was so excellent to read. Thank you so much for sharing this with us. We cannot wait to let the staff know how great your stay was. Regards, Rone Middler General Manager Sheraton Indianapolis Keystone
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Bathtub
Dirty towel
Old wall A/C unit
Looks a little lumpy - but comfortable
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how can i book adjoining rooms online?
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you get the connecting rooms. Thank you, Mike Skaggs
1 vote
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Is there a nightly fee for a small pet? Our dog is crate trained.
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other questions. Mike Skaggs
1 vote
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How is the fitness facility? What does it have to offer?
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different parts of the physique and free weights and benches as well that can be used as you desire. We invite you to visit our website to see pictures. Thanks for the question!
1 vote
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We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
0 votes
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How far are you from Lucas Oil Stadium?
Sharon M, We are about 13 miles from Lucas Oil Stadium. Our location is fantastic with numerous places to eat and shop right outside our front door, all within walking distance. We are even connected via skywalk to The Fashion Mall, Indianapolis's premier shopping location. Hope to see you soon!!
0 votes
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12
"We had a room over looking the front no issues with noise"
"Away from elevators"
"Dirty Towels"
"Club level rooms are very nice, also those one higher level have nicer views."
"Call personally when you're on your way!"
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PRICE RANGE
US$124 - US$283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotelindianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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