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Sheraton Indianapolis Hotel at Keystone Crossing

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821 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 810: English reviews
Schererville, United States
Reviewed 8 December 2015

The location is great. Close distance to downtown Indianapolis for Colts game or other attraction. The hotel is connected to the mall and free parking is a plus. Pool is nice, as is the work out room. Did not get a club room due to poor reviews by others of food. Plenty to eat within walking distance. Close access to...

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Helpful?
Thank Don B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that you were able enjoy the local amenities surrounding our hotel! Whatever your reason for travel, you are sure to have plenty of fine dining and shopping options! We look forward to seeing you again soon.

Bloomington, Indiana, United States
Reviewed 28 November 2015

I have to agree with other reviewers that this hotel, while pretty nice, is NOT up to the usual Starwood quality level. I had a very important 9 hour exam to take in Indianapolis. I stayed here hoping to have a relaxing place to study and rest the night before this exam. I upgraded to "Club" level expecting this to...

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1Thank 899naw
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We appreciate your feedback, and continue seek ways to improve guest experiences. We do look forward to seeing you again soon, and look forward to exceeding your expectations.

Long Beach, California
Reviewed 22 November 2015

As a Platinum member of Starwoods for many years, I have to say that this hotel fails to live up to the great brand of Starwoods. It started with being greeted by a grumpy, unfriendly registration host. I was then given a room that appeared fine, until later in the evening there were bugs flying around the room. It took...

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1Thank gsolomon
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We deeply apologize for your less than five star experience. We appreciate your loyalty to Starwood, and we sincerely regret that we were not able to provide you with a typical Platinum Guest experience. We do hope that you give us the opportunity to make it up to you with a five star experience. Once again we...

Indianapolis, Indiana
Reviewed 18 November 2015 via mobile

I booked the hotel at a nice rate. The staff were courteous. It was clean and the bedding was comfortable. My teenage son loved that it was connected to a high end mall. Next time I will book a suite for more space, but overall I was highly satisfied.

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Thank LaMontay
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are so glad you and your son were able to enjoy the convenience of our location! Being attached to the Keystone Fashion Mall makes for easy shopping and dining during the cold winter months. We look forward to seeing you and your son soon!

Columbus, Indiana
Reviewed 16 November 2015

I was very impressed with The Sheraton Hotel at Keystone. The room was very clean, there were actually channels you could watch on TV without paying a fortune extra and the staff was beyond exceptional. The front desk staff was very knowledgeable and helpful and the lounge staff were nothing short of phenomenal. I was especially impressed with Tonya, Tammy...

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Thank Andrea B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear that you had such a wonderful time with us! Our awesome ladies at the lounge take care of every guest with a smile. The next time you are in town, be sure to stop in and see them! We look forward to seeing again soon!

Wentzville, Missouri
Reviewed 15 November 2015

I was at this hotel for a recent conference. Hotel is older but updated nicely. It is connected to a very nice shopping mall with lots of restaurant options. My room was standard but modern and well-kept. Hallway carpet needs a good cleaning or replacement. Conference facilities were nice. I would stay here again.

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Thank Rostman
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words. We are happy to know you had a successful conference experience, and were able to enjoy the amenities of our hotel. We look forward to seeing you again for your next conference or leisurely stay with us!

Reviewed 8 November 2015 via mobile

I stayed there for five night and was impressed with the location, the staff and the breakfast buffet. It was quite enjoyable until Saturday afternoon and evening when the hotel was overrun with soccer families. I was woken up late night with kids without parental guidance. I thought about call down stairs but pounding on the wall worked.

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Thank William4932
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words! We are glad you were able to enjoy the area and hotel's amenities. We are sorry to hear that you were disturbed on your last day with us. The next time you are with us, we will make sure you have a peaceful and relaxed stay.

Pleasant Prairie, Wisconsin
Reviewed 8 November 2015 via mobile

I found the hotel to be comfortable, efficient and friendly. The typical Sheraton breakfast buffet was nothing special and pricey but served the purpose. The staff from check in to bar to dining to maid service to check out was friendly and helpful. The property is attached to an upscale mall and surrounded by upscale chain restaurants.

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Thank ColJRC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We believe that every staff member is key to making a guest's stay memorable! It is great to hear that you were able to enjoy your time at the Sheraton and experience our top notch staff!

Pittsburg, Kansas
Reviewed 4 November 2015

The staff was amazing! Erica, Tasha, and Tammy in the bar/lounge area were the best! They definitely made the stay for me. My room was amazing, and the bed was very comfortable. I would definitely recommend this hotel to anyone whether they are traveling for business or fun. The only issue I had was the wi-fi connectivity in certain areas....

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Thank 615jeannam
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear how much you enjoyed your stay! The ladies at the bar go above and beyond for every guest, and we are happy to hear you got to experience their top notch customer service!

Nappanee, Indiana
Reviewed 3 November 2015

One of our favorite places to get away from everything. Plenty of shopping and fine dinning in the area. The Sheraton is the perfect place to go. Our room was perfect, plenty of room, clean and the service was excellent.

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Thank 66Pingman
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to know that we are your favorite getaway destination! Our location allows guests to experience fine dining and shopping without the hassle of downtown! It truly is a great place to escape, even if it is just a night out!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: $160 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Very lovely. Conserge floor”
 of 5 bubbles bernadenew2015, 8 Dec 2016 | Read review
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 of 5 bubbles wbecker197, 8 Dec 2016 | Read review
“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
“Try all services and systems before you go to sleep.”
 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
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